Is there an article limit to categories?

[Jorge Blanco]

Tried to add an additional article to our knowledge base category and got this error message:

Article's categories not updated

We weren't able to update the article's categories.

Try again in a minute.

[Petter Gonçalves · Accepted solution]

Hello Jorge,

Thank you for reaching out. 

Indeed, the error you are facing usually happens when you have reached the maximum number of articles allowed in that category. Currently, Jira Service Desk has the following limits:

- 20 Categories per Service Desk

- 50 Articles per category

We have the following feature request to increase that limit:

- Increase the limit of the KB categories 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, we suggest you to use a different category to add your article or check if there are any deprecated articles that can be deleted in the current category.

Let us know if you have any questions.

[Jorge Blanco]

Thank you!

Is there a knowledge base article/user guide where this information can be found?