Jira Service Management

Hello Everyone, We are in the verge of implementing Jira - Service Desk for our Infrastructure and Application team. Whats the server hardware requirements ? and best practice   

• Question
• jira-service-desk

Does Service desk have a license management module for other applications. ie...

• Question
• jira-service-desk

I have a short list of stories (A, B, C).  Most (but not all) stories have sub-tasks (A1, A2, A3, C1, C2, C3).  I have Bugs which are related to the stories or sub-tasks.  I would like...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When i am trying to create issue getting below error.   Summary: You must specify a summary of the issue.

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, what is difference between create issue and issue types for any request type is it necessary to create issue or issue types

• Question
• jira
• jira-administration
• jira-service-desk

Dear JIRA users One of my customer aims to view all issues created internally by my own team. Does someone know how to set-up this functionality in JIRA SERVICE DESK ? Regards Ghislain 

• Question
• jira-service-desk

I have a sales team of 4, Each of them have their leads and accounts which i assign to them, i would like to know, if it is possible, how can i make a card visible and accessible to only a few member...

• Question

In request type we have a request with issue type. but when i am seeing its  Visible fields they are showing only 5. But when i click on  View this request form there are more than 5....

• Question
• jira-service-desk

Hi All, We're using the next-gen Service Desk. We would like to copy a workflow from one request type to another request type. According to the article below, it seems it's possible? https://supp...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Everyone. In the workflow below, how can I make it so the first status from Create (the circle) is actually 'Awaiting Review' and after that it goes to 'Change Manager Approval'? I can't seem to...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• workflow

is it possible to copy a custom field's text to a comment visible to customers n Automation for Jira, so I have a resolution field that appears once the ticket transitions to Done but the issue I am ...

• Question
• jira-service-desk

Is it at all possible to make resolution comments visible on jira service desk cloud

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey, We have a system which keeps track of when each server last checked in. The data is available by using a restful JSON API. Is it possible for Opsgenie to call the API, and then if the timestamp ...

• Question
• opsgenie

  Example. A service desk agent uploads a .jpg file to a ticket for review by the user who submitted the ticket.  The end user logs in to Jira on a browser (have tried 3 different browse...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have set up a knowledge base in my jira service desk project that shares wiki articles to my users.  I have created 4 categories and added many articles to each categories.  When my users...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm setting up my first Jira Service Desk (server v 4.3). Customer permissions on the project are "anyone can email/raise a request" and customers can share with "Any customer". By my understanding c...

• Question
• customer
• jira-service-desk
• jira-service-desk-server
• server

It would be VERY helpful if we could move the input screen for entering a new ticket. It is static and there are times I need to move it to see items.

• Question
• jira-service-desk

Hi Community,   I have to create an email channel under a new project. I would like to use secure IMAP email account. The email address and the username are different. I put in all the details...

• Question
• channel
• jira-service-desk
• jira-service-desk-server
• server

Hi guys! Does anyone try to solve a problem with a secondary authentication request in confluence if you trying to open the recommended article in Jira SD search? Precondition: I have linked Jira S...

• Question
• confluence
• jira-service-desk

Hi, I´m looking for more information about products wich support Jira Cloud to recieve email request. Is there a page that lists all supported email services  (Like the "Supported platforms" web...

• Question
• atlassian-support
• cloud
• email
• jira-service-desk
• jira-service-desk-cloud

Hí. Anyone that has a good solution or workaround to make the Jira Service Desk widget looking good on a Google Sites?  Seems like Google Sites does not support this kind of widgets. I've don...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi. Does Jira Service Desk have any Chat support widgets available? Or do we have to use Zendesk or simulare tools/services?  

• Question
• cloud
• jira-service-desk

Hi, I have an interesting case here. I have a single user who cannot reply to incidents via email. Their email appears in the mailbox, but is not imported as a JIRA response. As far as I can tell, n...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hallo! Wie kann ich im Jira Service Desk, im Portal einen Benutzer anlegen und diesem eine Berechtigung vergeben. Dieser Benutzer soll zum Beispiel ein Kunde sein und kein interner Mitarbeiter.&nbsp...

• Question
• confluence
• jira-service-desk

Hi Everyone. My unresolved issues queue JQL doesn't seem to be working.  Is it because the issue was moved between issue types?  Below are the steps I took to reproduce this. 1 - I create...

• Question
• jira-service-desk
• jira-service-desk-server
• jql
• server