Jira is not creating the ticket

[Devesh Sharma]

Hello Team,

Our Jira is not creating the ticket, we are receiving the mails on below mail address.

1- DEPsupport@nuance.com

2- DEPoncall@nuance.com

[Michael Kuhl {Appfire}]

Hi @Devesh Sharma - Troubleshooting email ticket creation is a detailed process.  This article gives a step by step process.  Perhaps take a look at the article and then feel free to ask for clarification.

[Jack Brickey]

interesting. that article states that it is for Jira cloud and yet it is listed under Jira 8.7 in the breadcrumbs and a quick look seems to be for server. There may be one specific for cloud though

[Jack Brickey]

you probably don't want to share these email addresses in this public forum.

Are these emails setup within two JSD projects under - project > project settings > email requests? Please check the email logs in that location and report back w/ what you are seeing. maybe a screenshot?