Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I'm currently setting up JIRA Service Desk for our organization. We have a few workflows where we need to reach out for assistance from people in our organization who are not users.&...
-
Hey there Atlassian community, Hoping someone smarter than me can help. We are trying to automate prioritization of tickets based on client urgency (from request types), client impact (defined by or...
-
I have a workflow in Jira Service Desk with an approval status. After the Jira Service Desk was upgraded to version 4.4.1, when the approver clicked Approve/Decline in the customer portal, it prompte...
-
Hello team i would like to add watchers from 2 custom fields (user picker) . I need your help please . I use this code but it doesn't work. import com.atlassian.jira.component.Comp...
-
Hello, How do you guys overcome the default rendering of emails in Jira SD? It is really annoying to get these: I am really thinking of putting a middle man between my email box and JIRA...
-
I am trying to create issue using REST API with curl command which is curl -d "@issue.json" -H "Content-Type: application/json" -X POST -u username:password https://jirasd.mycompa...
-
Good day, The predefined SLA set up for one of our customers is not calculating the first response or resolution time: Response SLA: Resolution SLA: Search for all closed is...
- Question
- jira-service-desk
-
Hi. To identify bottlenecks and late requests, I need to be able to identify requests that come through to us based on the absolute time that they first transitioned into "Waiting for Support." I wa...
-
I want to add new conditions in the SLA Stop conditions set. By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared. But I want to add "Resolution=D...
-
I want to change the content which appears when the customer gives different starts rating while selecting the particular stars. Suppose if we select 1st star, he will get "Sorry to hear That"...
-
I want to change the Satisfaction rating content.. In the survey email for the 5 stars we have different content for each stars, I want to change that ( Which is marked in yellow in the attach...
-
Hi All, In my JIRA project some of the tickets priority has been changed from Major to Minor. We need to work on those specific tickets but unable to search them. Please suggest some ...
-
Hi, I want to make a workflow to do approval. when I try to do and see the document, my workflow setting doesn't have the "add approval" to set. How can I do to make workflow for approval? This is...
-
Hallo, ich hätte ein Frage bezüglich Anfragen. Wie Kunden eine Anfrage stellen ist mir klar. Meine Frage ist nur, wie kann ich als Agent eine Mail bzw. Anfrage an einen K...
- Question
- jira-service-desk
-
When the ticket is created 1. there is no email that is going out to the approver 2. The approver cannot see the approve and decline buttons The buttons appear only if the ticket is resent but sti...
-
Non admin users of JIRA should only see their updates not other people's posting in JIRA dashboard.
-
Hello. I have a Jira instance with multiple projects in it. I am having difficulty to configure a full input / output loop per projects so that external service desk users and service desk agents ca...
-
In the user manager, I have inactive users, these are in contact with my AD, the strange thing is that since my AD the account is active. How can I activate this from JIRA. Your comments would help...
-
Microsoft recently announced that they will be turning off Basic Authentication for Exchange Online. We use Office 365 for email, and will be affected by this change. Right now we use IMAP to connect...
-
So I'm coming from a ServiceNow background and the JIRA service desk seems a bit empty. How do I go about getting it setup for specifically IT use? The Service desk is currently setup where IT has it...
-
Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident. The alert upon creation in ops genie should update the ops genie alert id on service now's incident.
- Question
- opsgenie
-
Needing to upgrade Jira Service Desk. Jira Software is 8.2.3 and Service Desk is 4.2.4 Having problems locating just the Service Desk upgrade to 4.2.5 (which is recommended) but did find the...
-
I've already added the necessary TXT DNS record to authorise/authenticate my Organization. The validation was successful. I've also successfully added an SPF record. I'm trying to configure my DNS ...
-
Dear all, one of our colleagues has an occasionally recurring issue of the status on some tickets changing back automatically after she triggered the transition. Basically she responds to th...
-
Background: Our JSD Project supports nearly 200 separate Organizations, none of whom are allowed to see each other's tickets. Our Client Portal requires Customers to be part of an Organization in ord...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |