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Jira Service Management
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Hi there, we are syncing 136K customers from our CRM to Jira using REST API procedures. However it takes about 8 seconds for one customer to be synced. What would be possible steps to increase synci...
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Hi, I'm a projet leader and an administrator in a service desk project. I would like increase my team's permissions that allow them to add an organization. I didn't find this permission. thanks fo...
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Hey, Does anybody know what Atlassian Support uses to collect their tickets? It does not look like Jira Service Desk and does not have a "Powered by Jira Service Desk" banner at the bottom. ...
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Hello, I'm currently running Jira Server but I'm moving some departments in Jira Service Desk, and i wonder if it's possible to get the project's name into a dropdown field in Jira Service D...
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Can customers use the thumbs up or down instead of the stars for customer feedback? If so, does someone have instructions?
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I created a validator to check to make sure a multi checkbox is checked (at least one option is selected) before a transition. It did work when i tested it and later i copied it to another workflow a...
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Hi, We have hundreds of external users that log tickets with us through Jira Service Desk. One of those users does not receive any emails from service desk. This has been going on for months. We end...
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We want to be able to create linked issues using our existing, specific request types. For example, if a customers asks us to relocate their office, we need to submit other requests for technical wor...
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Hello, I'm trying to update the "Component" field for existing tasks by uploading a CSV file via "Import External Project" tool, but I get the following message: Steps I took: how can I ...
625 views 3 0 Deleted user February 24, 2020 -
These have been marked as Fixed, but I actually saw my JSD Automation complains about sd.origin.customfield.default.name not found after I upgraded to the latest JSD and JIRA Software 8.6....
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Hello, Is there any Installation guides for JIRA Service Desk/Confluence? Do I install these Server applications on my existing JIRA server or would these be better on their own dedicat...
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Inside Jira Service Desk > Customer Notifications, inside the To field, there's an option for "Customers Involved" and a checkbox for "Exclude person who caused the action". Is there a way to use ...
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Hello, is there any way to access the Jira service desk database? I need to look at the tables from MicroStrategy, thanks in advance, I await your comments.
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how to create a rule that when a specific customer opens a ticket, it is automatically assigned to a specific agent
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Hello, I'm using Jira Service Desk Server edition, and i want some fields to be auto-completed when someones create a ticket, with some information i get from AD (attributes), like Manager, ...
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We want to reduce the amount of created tickets via the portal by forcing the users to search for their issue before creating a new ticket. Currently, the user can instantly create a ticket be...
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Hi, My company has installed the Jira Core 8.3.4 and JIRA Service Desk 4.3.4 products with user access through the Microsoft Active Directory LDAP server with Windows 2003 domain functional level. ...
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you can't copy the information from the organization field after the new update.
1,143 views 10 0 Deleted user February 24, 2020 -
Hi, After the update to the Cloud ServiceDesk this weekend, we are not able to find the option to link on-premise Jira tickets to the new Cloud ServiceDesk environment. If I go to the old lo...
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Hi, After the Cloud ServiceDesk update in the weekend, we are now seeing the attachments in each post and not central as in the old environment. Is it possible to get the old way of...
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We've set up 5 SLAs based on the priority level of issues logged. Is there a place (queue / report) where we can sort by which SLA overall is about to breach?
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I'm trying to prefill the email field in the widget's form when a user is logged in on our site. I have managed to fill the email field with the user's email, but when trying to submit the form it lo...
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Team, I want to know possibility about Active Directory account synchronization to Jira cloud Service Desk as Customers
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Hello everyone, I'm trying to create specific report based on Components. In Components I added some "Addresses" and now I want to create report based on "on witch address are the most proble...
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