Community resources
Community resources
Community resources
Jira Service Management
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Background: Our JSD Project supports nearly 200 separate Organizations, none of whom are allowed to see each other's tickets. Our Client Portal requires Customers to be part of an Organization in ord...
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mi cliente levanta una solicitud en el portal del cliente y la envía a que la revise uno de sus jefes, entre esta revisión se realizan comentarios de edición, una vez que la solicitud esta correcta, ...
- Question
- jira-service-desk
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We have a service desk projects running for some of our clients. When we paste a screenshot into the comment section, an upload window opens and when the screenshot has been uploaded to the issue, a...
- Question
- jira-service-desk
- cloud
- jira
- jira-cloud
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If a customer replies to an email from jira, the email will be stored as a comment in the related ticket. that seems to be alright. However, the logo of the tickets issue-type is also added to the t...
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I have translated Jira til Norwegian but I got some field in English, these fields are locked , what I can do for translate all locked fields ?
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Hi, I'm getting a weird error when trying to connect a GSuite email address as a request channel for my Jira Service Desk project. There's no 2-steps authentication activated on the GSuite a...
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How to CC users into a Service Desk issue logged via email, so they can get updates and add comments
...he ticket is updated with a “Public” comment, these cc’d users (plus the reporter) will receive an email with the updates. The cc’d users may also reply to these mails, and the ticket will update w...
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I'm creating a lot of different service desks projects for different customers, but with the same layout. For this I created standard screens ands workflows so I can just copy from one servicedesk pr...
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We are considering using Service Desk in future, and have just evaluated the trial version. We'd like to set up multiple projects, with each one based on the type of support query (e.g. Technical He...
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I was wondering if there is any way to get an attribute label name of an object in Insight? Getting the attribute values is somewhat straight forward, but I can't seem to find a way to get the attri...
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How can we configure Incident management, problem management and change management in JSD also how the user's will have understand of request and incident? can someone assist
- Question
- jira-service-desk
- jira-software
- server
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We have a number of customers who we have sent Jira invitation emails. Is there a query we can run or way we can see 1) Who was invited / what date ? 2) Who registered for Jira customer portal a...
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The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. I tries https://confluen...
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Assume a customer has opened a ton of requests then vanishes. Another user must work with these tickets as though they were the customer. How can ownership be transferred?
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I am not able to find Chat for Jira Service Desk in the Atlassian Marketplace . I am running on a trial Jira Service Desk is this the reason?
867 views 4 0 Deleted user September 25, 2019 -
Hi community, Pretty new to jira here, have searched in this forum, as well in Google, but had no luck. I'm trying to configure some sort of setting to mesure the amount of tickets we resolve with ...
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We would like to notify the approvers when an issue they have approved has been resolved.
362 views 2 0 Deleted user September 25, 2019 -
We want to install in our on premise servers Jira Service Desk (25 agents, 800 users) and Jira Sofware (100 users). We would like to know the minimun characteristics of hardware to run this so...
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We have number of teams working on same project in different timezone , in this case how your tool trigger notification in regard to their timings . suppose i have escalated an issue and i want to co...
- Question
- opsgenie
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Is is possible to include the resolution in the email and also include what the original issues was? Please let me know. Thank you, Jaime
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In my Jira Service Desk, I have a Customer Notification enabled for requests created in our email channel. We also have Confluence, and the Confluence site admin group does not get notification...
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We want to use Jira Service Desk and we are going to buy 50 agents for this purpose. At first we thought to use Crowd to manage the authentication but We don't know if everyone that will create or ap...
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I created multi-line text fields and added them to specific request types. I found that these fields are showing up on all tickets (regardless of request type) after the tickets are created.&nb...
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Hi Support, We don't have an option to create the issue collector , I have verified in the adminstrator, jira admin, service desk user , i checked all the roles. Please check and let me kno...
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Currently we are moving trouble tickets from service desk to software project. In software project the ticket is renumbered to track as development issue. The service desk issue is gone a...
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