Community resources
Community resources
Jira Service Management
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Good day, I configured ticket creation through emails. I created a new issue type called "not classified" and picked only the fields that I needed and were obligatory for the issue creation (s...
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JSD : Plz discard this question
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We have a jira service desk instance and would like to report on the Activity comments section in the ticket that gets created. Often our comments are used as a dialect between our service repr...
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Greetings, We currently use the JSD to initiate IT on-boarding for our new hires. Our HR team fills out the form on the JSD Portal (see attached) and there is a field called 'Start date' that indic...
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I'm currently looking to come over from Freshdesk, but one key tool I use to pay my staff with, is time sheets. Agent does time, adds it into a log on the ticket. Then I run a report which tells me t...
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Hello, I built a JSD portal that allows internal users to submit requests for marketing tasks such as updating a web page and publishing a social media post. I now want the logic to function where af...
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Hi there! We all know that incidents can be messy, but they happen. Managing your response and planning ahead can make a *huge* difference in the duration and chaos of an incident. We have ...
- Article
- bitbucket
- jira
- jira-service-desk
- opsgenie
- statuspage
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Hello. The SLA Goals report only gives me the percentage met over the last 7 days. I would like it to show me a longer time period (e.g., two weeks, one month, etc.). Is there a way...
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Hello, I've not been able to create a Dashboard that shows data about the count of issues different users have approved in a project. For example: UserA - X issues approved UserB - Y iss...
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Hi Jira Service Desk team, I am not able to get the support ticket created for email event. Seeing below issue details at error logs. Can you help me in knowing the reason for so and next s...
509 views 1 0 Deleted user October 18, 2019 -
I read through some of the documentation trying to figure out how to get the property key to finally be able to change the properties of my user with PHP. The problem is that I don't even konw how to...
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There is a description field with specific formatting (text color, table and so on). Issue created automatically by Project Automation. When I try to edit and save description field all formatting is...
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Hi, When using the Microsoft Flow connection between Dynamics CRM and Jira i cant display my custom fields from Jira. The flow is; When a object is created (Dynamics) -> Create n...
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Hi there, Is there a way to create a linked issue from the Jira Service Desk portal to another Jira instance? We have the following setup: One Jira instance as ticket system for our develop...
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I am trying to connect PowerBi and Jira. The report function within Jira itself isnt fit for purpose. Has someone done this and how did you do it?
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How can i do this??? helppp "You want to set a pre-defined list of approvers - This is useful if the customer doesn't know who the approver may be, or if you know that there is a set list of appro...
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Is there a search function other than Ctrl + f where I can search through the hundreds of documents that I have in my articles? If so, can this search function go through what is written within the d...
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In the resolution screen, the agent add a comment for the client. How can I include these comment in the email notification?
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Hi, I have multiple clients, I want different email inbox for different services, Is there any way I can customize the incoming email and then segregate them according to inbox.
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Hi, I am trying to setup Jira Service Desk for our internal Service Desk with some request types that should automatically get submitted for manager approval. I am not finding a way to do thi...
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I have a Jira Service Desk project that is being used by multiple organizations. This has a workflow that requires approval. Each organization has different approver assigned. How do I s...
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Enabled Email for the first time in Jira Service Desk (cloud), but test emails submitted to the helpdesk email address are not resolving into a desk ticket. The Email Log shows a "Fetch call fa...
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Hi, We do have a SD project for our external customers and now want to establish a knowledgebase. So I created ONE space already in our Confluence, but it´s not linked yet to the SD project, first w...
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Sine the last update, I am unable to create a Service Desk project.
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Hi, I need something like this, when customer come into service desk portal and choose any customer request type there will one field like "confluence document", there will be a document template wh...
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| September 4, 2025 1:00 PM PDT |