Community resources
Community resources
Community resources
Jira Service Management
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I am currently creating a new workflow and have created a user-defined field for it. This is based on the user selection template (single user). If I now include it in the mask, as an administrator I...
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Hi, anyone who can advise me how to export a persionalized queue in the service desk? I found information that the queue should have "three dots" before the que, but i don't. However, I have admini...
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Hi all, We have some really good Auto rules in our Jira - for example a case being set to Closed after been resolved etc. The issue I have is - the person who designed the automation Rules is no lo...
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I am trying to create a request in service desk which requires the requester's manager approval. Here, the requester has to type his/her manager's name every-time a new request is created. Once this ...
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Hello. Yesterday we encountered the following problem: Jira Service Desk became unavailable by URL. The problem was solved by restarting the jira service. We analyzed the logs and found the follow...
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Hi, whenever a customer creates a service desk request they get the following mail content: "sd.notification.default.rule.content.approval.required.v2" I figuered out that this was set within the ...
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Hi, Quick question: Do the customer need a Jira product licensens to be available to create tickets/issues when using the Mail Handler (mailing the external mailbox instead of directly to Jira)?&nb...
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I want to integrate Jira service desk into my website using REST APIs. Can I be able to create a customer portal where the customer can see the requests raised by him/her? and can Add or delete requ...
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- jira-service-desk
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planning to buy license for service desk already have license for jira software for few users .
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I want install and configure SAML Single Sign-On plugin version 2.6.2 for Jira service desk and it is a intranet application. So I downloaded the Jar file seprately from https://marketplac...
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Hi Is it possible to put a backgroumnd color for different sections
- Question
- confluence
- image
- jira-service-desk-server
- section
- server
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Hi Guys, I'm trying to write a script field that checks if the email field (script Fields) contains the symbol @ to prove its a real email. anyone able to assist or point me at some good doco? Usin...
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sync Users from AD into Jira. Users manage to login but cannot raise requests
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My Problem I have created a way for individuals in the company to request for access to applications by using a custom field called 'Applications' in which they select the application by name (i.e.,...
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I went in and setup my SLA calendar with all of the holidays for this year and it was fine when I saved it but when I checked it again later all of the holidays I defined had been moved back one cale...
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We are beginning to use Monday.com in addition to Jira Service Desk. I have successfully integrated the two such that Jira will push an issue to Monday creating a new pulse. What I have n...
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Hi I saw Jira Service Desk customer satisfaction, it is very minimal. We want to do it as NPS with ranking from 0 to 10 and calculate the NPS. Given Jira Service Desk Customer Sa...
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Hello, I've got 15 diferent proyects, all with same Workflow, each of one with diferent email input configuration, but all configured to send email issues to incident. In the last proyect i create, ...
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Is there a way to auto assign a Request participants on all tickets pertaining to a specific client?
So for my client, they want Julie to be added to all tickets that come from their company into Jiria Service desk. I looked at the custom rule but do not see an option for "T Request participa...
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I've added a couple of custom emojis to our Jira Software and Jira Service Desk instance. I am not able to use the shortcut markup nor are they showing in the emoji picker - I've tried both the class...
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In the Help Center front page (see attached screenshot) I would like to remove all options exept the "Applications" option. The Service Desk project wil be only be used for supporting a small set of ...
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Los objetos que voy a crear son puntos de ventas y por ende no es necesario tener correo electrónico ... ellos se van a crear para tener la información necesaria que requiera saber del punto de venta...
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Hi, When an email is sent to our service desk and is cc'd to several other people, those people are added to the ticket as request participants. Is there a way to remove request participants o...
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I created a custom field type with my own edit.vm template. The template works in JIRA create issue screens, but doesn't work in JIRA Service Desk customer portal request screen. Is ther...
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How to modify a workflow based on the choice of a field, I wish that when selecting within an menu an option this ticket is assigned to an agent but if you select another option that is assigned to a...
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| Subject | Author | Posted |
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| Monday | ||
| February 11, 2025 3:50 PM PST | ||
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