What is needed for the Migration, Any plugins or scripts?..
Hello, Quick one, default report: Time to resolution Does this just calculate the total time from ticket opening to closing? It is not considering states like pending, right? BR, -Mika
How can we user the Incident, Problem issues in new project?
Hi all, I created IPS-896 via email request then it seems that when I requested a participant in 896, it sent a message to X (how we request) which in turn generated 897. Not sure if it...
We have a issue already created in a project. How can we move the same issue to another project?
Hello Atlassian Community, currently i am working on a Solution on how to assign Tickets, that are already solved, back to the last person who worked on that Ticket (regardless of if the person has ...
We have a existing project and also few request are been added in customer portal. our management wants us to add some more requests but they asked us that this should not be visible to customers. on...
Good afternoon! I apologize for the grammar, I use a translator. Jira SD stopped sending notifications “Request created”, “Request assigned” to Users. The notification scheme has not changed, the ...
...300', 'jira': '2019-09-28T13: 12: 40.683 + 0300', 'friendly': '28 / 09/19 13: 12 ',' epochMillis': 1569665560683}, 'breached': False, 'paused': False, 'withinCalendarHours': True,' g...
Hi, I am generated self signed certificate , can someone assist which flies needs to be shared with system admin of AD so that they can upload it.
Hello, i created 2 projects for 2 specifics clients. I added a customers using the add customer button and added his emal address => This customers is now in 2 differents projects, why? I...
We currently use Zoho Desk to manage help desk ticketing. We would like to switch over to Jira Service Desk if it can completely import all tickets as well as replies to the tickets from Zoho Desk. ...
Hello ! i working on my jira service desk plateform to have better collaboration in my work. I created 1 project and 3 organizations for my 3 biggers clients : Actually in Jira i ha...
Hi All, what is the best solution if i want to use PBI for my Jira Service Desk? Regards, Marco
Hello ! i have the 10 users licences of Jira Server and Jira service desk. I would to understand the good using of it: Actually, i have 3 clients. I created 1 project with 3 Organizat...
I am using Confluence cloud and I am unable to embed an excel file into confluence. Any suggestions as to how I can resolve this?
I was exploring an option to send ticket info to a webhook according to this article: https://developer.atlassian.com/server/jira/platform/jira-service-desk-webhooks/ Then I found the following arti...
Is anyone having issues with attached screenshots disappearing? It's been happening on a lot of our tickets over the past 2 weeks on Chrome.
Hy, im start learning Python and try make small program for help me. Use this page https://atlassian-python-api.readthedocs.io/en/latest/service_desk.html but i dont see there how i can chan...
I have one issue that is not showing the issue transitions buttons but other issues are working fine, i have all kinds of permissions and there is no conditions or validators or properties on t...
I am trying to set our Service Desk up such that inbound emails come in as Incidents. At the moment inbound emails come in as "Email requests" and the workflow foe Email requests is not particularly ...
I work on a Service team that supports users of our hosted Atlassian products. One of my customers raised the question that they don't like seeing the Admins in the Workload report. It ju...
The ICC is part of the Incident Management and Enterprise Communications feature set in the Enterprise Plan. To use your Zoom account in the ICC, first go to the conferences tab from within your team...
First off - our team LOVES canned responses. We use many every day in our service desk. I would like the ability to view them all. Currently they are paged and you can only see ab...
I have recently added new status codes to our Simplified Workflow. From the standard To Do, Dev In Progress, and Done I have added codes for QA and UAT. Now my team is asking that I prov...
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