Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, I created an invoice approval service and when choosing the supplier from a select list I would need the approver field to be directly related to the contract manager. I want to reg...
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Hi guys, Please help! Suddenly after weeks of perfectly working fine, this morning our supportdesk email doesnt forward the emails to the Jira Helpdesk as issues anymore? We haven't changed a t...
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Hello everyone, I'm new to coding and using jira. I want to start by trying to change the name of my profile (or any other profile details) with php. So how to I access the profile section and then ...
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Hi, I am trying to send elastAlerts to OpsGenie. On the ElastAlert documentation, they are asking for a key from OpsGenie, but i dont see any ElastAlert integration in the OpsGenie list. How do i go...
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- opsgenie
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I have an issue with an old case which has been closed and the customer responded to it but it's still closed. Shouldn't it be re-opened when they come back to us? Here is a screenshot...
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if i raised ticket , cam i get e-mail when time for response or resolution has been exceeded without starting progress in or resolving the ticket
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- jira-service-desk
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We are having problems configuring the mail & notifications. The general configuration of email is correct but when we want to activate the specification of each project to send the notification ...
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Hello, Have 2 questions about customer portal customization. 1. View change and different process flow. Is it possible to change next logical process step, after choosing one of request type...
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Hello Team, I created a new user for Vendor team and provided them access to only one project on my Jira board. Steps I followed: - Created a new user and a New Group. - Assigned the user t...
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Hello Team, I created a new user for Vendor team and provided them access to only one project on my Jira board. However when that user logs in he is able to see those additional projects as well for...
- Question
- jira-service-desk
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May i know below collation_name is wrong or correct? MySQL version is 5.7. I did follow this How to Fix the Collation and Character Set of a MySQL ...
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Does anyone know how to find out who is an agent in JSD? I'm working on a project to migrate tickets to a new Service Desk project. The current project is such a spaghetti of filters a...
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Hi, I read various articles on the discussion forum but couldn't find a similar question or an answer to my question. I want to create a ticket on JSD when someone sends an email on our com...
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Hello In my project, security level change in issues,when assign to A, SL changed to SL1 and issue assign to B, SL changed to SL2. I want a query that determines issues was in SL1(in SL2 now....
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Hello I had user picker(single user) field in Jira in version 7.12.3, but in version 8.2.3 this field dont exist, I'm right? Multi user picker is not usefull for me.I have user picker(single user) ...
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I am not receiving e-mails that are using my custom e-mail when people send me e-mails using GPG Tools. I have my private pgp key to decrypt on my Gmail account, but they don't seem to be handled at ...
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Sent user password reset and they waited two days before clicking the link.
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I am going through my customer list and determining which customers have access to what. I give all of my customers a project role of "Servicedesk customer" to their individual projects. I want to kn...
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Hello Community, I was asked to update the Approvers requirement from "ALL" approvals to just 1 approval. I made the necessary change in the status properties (this is an older service ...
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When I say clients, think "external stakeholders".
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A tela de configuração de notificação de clientes, do Service Desk, não carrega. Já tentei este artigo, mas não dá certo. https://confluence.atlassian.com/jirakb/loading-automation-and-or-customer-...
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I want to setup a rule in Jira service desk which reopens the closed ticket when a customer response on it via Email. Where can I find this setting in Jira?
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I'm not sure what else to call it other than "insider" view. I have some clients that need a little more than the portal view. I'd like to them to see something like what I see in ...
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Hi, We are using Jira service Desk project. We want the Jira email notification to be sent to the Service Desk team (let's say there are 4-10 service desk team) working on a Project,when an Issue is...
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Problem Service Desk Team members cannot access the Service Desk features. Setup New Install of Jira with Service Desk Project Active Directory integration, with users and groups importing suc...
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