Community resources
Community resources
Community resources
Jira Service Management
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I have a Confluence space setup as the knowledge base (KB) for my jira service desk project. When the customers begins entering info into the summary field it automatically searches the KB. This wor...
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I have a Confluence space setup as the knowledge base (KB) for my jira service desk project. When the customers begins entering info into the summary field it automatically searches the KB. This wor...
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Quisiera colocar por defecto de aprobador en un punto del flujo al solicitante del ticket. Como hago par tomar ese valor de campo de usuario
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Currently we work with a lot of PII data and cannot have this information sent via email. If a public comment is added with an attachment, is there a way to remove the attachment and not send v...
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We often tag users in comments with whom the ticket is not shared with initially. How can I automatically add tagged users to the shared list? For example, we might have QA file a support tick...
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Our customers used to have the ability to send an email and a jira service desk request would be created. We have this on 4 projects and none of them are working anymore. Did JIRA change something? H...
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What site can I go to help setup my Jira Service Desk?
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I am trying to update the emails that are sent by service desk - auto responder, the overall template of all emails that go out, etc. Below is an example of the current auto responder email....
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Is a JIRA Service Desk Team project a role a default project role? Is the JIRA Servicedesk project role different to the JIRA Servicedesk Customer project role?
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I'm new to Opsgenie. We are in the process of defining all of our Services (over 300). Most of them have the same text except for Service name and description. Is there a way to create 'M...
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- opsgenie
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When I or a colleague make a ticket for a issue in the helpdesk we sometimes want to change the reporter to that of a client. In that case we noticed that the client is not receiving any notification...
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I'm currently thinking of getting Service desk for my organisation, through cloud, and have a couple of questions: Do we need to license users for both service desk and for core? Or is the s...
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Hi, I'm trying to connect our current support email (Gmail) to Jira Service Desk in the email requests tab. For some reason, when I click on the google icon under -connect a custom account-, nothing ...
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Hello, we have a strange situation where several users from our customers getting an error while they want to browse in Service Desk or trying raise a ticket. They get this screen below in Jira / S...
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Hi Team I am using Service Desk 3.14.1 and running with issues. 1. How can i access / view all issues created by team members on Customer portal 2. Only few members having the "jira-Agent"...
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How to create sub groups in group in JIRA service desk project
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Hi, I’m trying to determine if there is any way to create a custom ulr or a button based on other properties of a request in the ui for agents? I need a url or button to a external system where t...
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I am able to update the ticket with "Escalate" , "Resolve the issue" and " cancel Request" with api url = "https://url/rest/api/2/issue/{ticket issueid}/transitions?expand=expand.fields".
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Hi, Does anyone know of a way to remove (x-out) any predefined and sensitive data in a service desk request? Mail or when creating a ticket manually. I.e. SSN (Social security no (123456-78...
796 views 2 0 Deleted user October 10, 2019 -
Health check problems detected: Database: The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is supported by Jira. I have run thru the guide accor...
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Hello, we want to send emails throughout a postfunction with groovy scripts / script runner, that chooses for different jira-projects different smtp servers. Does anyone of you have experien...
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Hi, I renewed my current license (with 9 agents) to extend the support for 2 years. In the same time I have purchased 3 new license for Agent. I have a new license key for the 3 new Agents. If I a...
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Dear Sir, We are using JSD very well with Customer Service business. I was wondering that there is any JQL syntax to search by Request type group (Not request type). Because we have ...
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hi, may i know how to fix the error below? i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the same error.
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Is there a way to log in as one of my Service Desk users? I know I can do this with full Atlassian user accounts, but I don't see a way on the Atlassian Administration page to do this for my Service ...
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