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Configuration of domain DKIM records

Marisa Paiva
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April 1, 2020

Good afternoon, 

 

We are trying to configure our domain's DKIM records as per article: 

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html

But there is an error:image (1).pngAs there's already a cname record used for the Sendgrid email platform, so we should refer to second bullet point of the same article:

If you're already using SendGrid to send emails from your domain for another service, you will not be able to add that domain a second time. In this case, it is recommended that you use a subdomain for your 'Project Email Address' setting. For example, use Jira@notifications.company.com instead of Jira@company.com.

 

Can you please clarify how to implement this subdomain? 

 

Thank you

Marisa

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