Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Default approver

Bastien Chiaramonti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 1, 2020

Hi community,
We are looking at how to add a default approver in Jira Service Desk for approval of requests.
Do you know how to do this?
Thank you in advance

1 answer

0 votes
Tony Rossiter
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 1, 2020

@Bastien Chiaramonti 

The easiest way is to add your Approver field to the Request Type fields as a hidden field and then set a default user.  Here's more info on how to do it: 

https://confluence.atlassian.com/servicedeskserver/setting-up-request-types-939926357.html#Settinguprequesttypes-HiddenFieldsHiddenfieldsandunsupportedfields

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events