Community resources
Community resources
Community resources
Jira Service Management
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We are in the process of implementing Jira Service Desk (using Jira Server). The notification scheme being used for the event of "Issue Created" comprises the following notifications: &nbs...
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We’re excited to share with you that in the coming weeks we’ll be rolling out the new issue view to Jira Service Desk. In anticipation of this, we wanted to highlight some of its core capabilities, a...
- Article
- jira-service-desk
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How to I extract goal vs actual for each of my ticket in a project and export the data in a cvs table format?
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I'm really struggling to add a Gmail email address as the default. I get this message and have checked though the Gmail settings and third-party app access is enabled. Can anyone help?
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Our customer doesn't want to use our support email or portal. They use their own ticketing system which then using a service account emails our support email which then creates a ticket automatically...
525 views 1 0 Deleted user November 7, 2019 -
- Question
- jira-service-desk
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I want to add a user. I know there email address but I want to make the password for them. Is this possible? Thank you.
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hi! I have licensed applications Jira Service Desk and Jira Software. Jira Software app works well. But I can't create any Service Desk project! I select any type of Service Desk project...
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What configuration should I do to receive an email every time my client writes a comment on a ticket
What configuration should I do to receive an email every time my client writes a comment on a ticket?
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Hi I'm implementing Jira Service Desk, so the customer portal is being displayed for all the Jira and Confluence users. Is there some way to turn off, hide or lock the customer portal meanwhile the ...
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Hi all, I operate within a team where it is required that we have several separate instances of Jira. Our dev team use Jira Software for Kanban etc, and we use Jira Service Desk to communicate with...
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I received the email below, and I'm trying to figure out if I am affected, or if I need to update my software. I have (on premise version, not Cloud) Jira Service Desk 4.1.0 (3 agent version), ...
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Dear community our customers have the possibility to have a look at the own reported issues/requests. These issues are divided in closed and open issues. Unfortunately the pending tickets (that req...
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And if I want other customizations, such as changing the mail itself/having only 4 stars/changing the text under each star/having smilies instead of stars? Thanks, Dana
- Question
- jira-service-desk
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Hi, We started using Jira Service Desk a few months ago. Now we are introducing SLA in our issues. We have no problem with the incidents since time starts from the reception of the communication.&nb...
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Dear Support we're using Jira Service Desk since beginn of the year. Our customer have the possibility to rate our service/tickets (customer satisfaction) and we can see their answers in the ...
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Hi, Is it possible to add HTML directly in the templates of the rules of the Customer Notifications? I don't mean the general template (in here you can). I want to edit the Request Resolved templat...
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Hi, I have created one template and prepopulation but after adding prepopulation the UI for the issue changed....Which is not the expected behavior.....In create screen template details are visible ...
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Is it possbile to autoclose linked issues after solving problem?
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Cuando se le envía una notificación al usuario le llega el nombre del técnico que ha realizado la acción en el remitente del mensaje, como se puede desactivar esto. Ejemplo DE: Antonio Orti...
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As per the Atlassian email there's a critical bug affecting Jira Service Desk: From version 4.4.0 before 4.4.3 (the fixed version for 4.4.x) So with 4.4.2 we have to update to 4.4.3. But there is...
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Hi! I’m currently setting up a new Jira Service Desk for external customers and I wonder why emailed requests only show the email address under „Author“ and not the sender’s name (like in every emai...
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Hi, I tried to build jira from source, but it failed and threw the following exception: INFO] jira-email-processor-test-utils-plugin ............. SKIPPED [INFO] jira-email-proc...
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Hello Atlassian community! We have an exciting webinar coming up in November. Myself and @Jason D'Cruz will be showcasing what's new and what's next for Jira Service Desk Cloud. Join our...
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Hi, I am trying to setup JSD and just discovered that if I use the raise a request feature to create a ticket, it is not automatically assigned to me. Is this the default behaviour? ...
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