Community resources
Community resources
Community resources
Jira Service Management
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We have extensive documentation for our products and services in a multi-site WordPress site. What's the best way to integrate this with Jira Service Desk? We see the option to turn on Confluence ...
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Hello, I am using Jira Servicedesk. I have Request Types with Approvers and other with "version picker (multiple version) fields. However when the users go to the ServiceDesk Portal and choo...
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Hi all. If i have url Rest api as source data api : Https://xxx/abc/customers/custid1001/contracts/1002100 With method GET. When send that url . The result like this : {"contracts": [{...
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When a notification goes out from Jira Service Desk, the email when include the full name of the person working the ticket. How do we make that first name only? In today's world, I don'...
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Since my customer prefer to use only one ServiceDesk for their applications, I had created my ServiceDesk a custom field "Application" (it is a "Select List (single choice)"). To grant to my cus...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Hi, I've recently uninstalled BigGantt but under the description in every Jira Service Desk ticket it still shows "BigGantt - Work Breakdown Structure". Any ideas as to why it's still there when th...
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I've got an automated comment that gets added to a ticket after 6 days "Hi there, we haven't heard from you in a while. If you would like to keep this request open or if you have additional informati...
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how to automate invoke rundeck through jira workflow
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We are using Jira Cloud and would like an expert to be able to add a comment to a specific request. I therefore added her to the ticket as a Request Participant but she is not allowed to open the req...
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1. I want to integrate service desk into my website 2. I can be able to raise a ticket from my integrated website 3. I can be able to view and track tickets raised by me on my website
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Hi Everyone, Currently I am working as a support agent and I am not receiving any e-mail notifications when someone comments on a request or creates a new request. I have checked my personal...
- Question
- jira-service-desk
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Hi Team , please advise how can i enable " User Management Utility - Bulk User Uploadq " . i am using service desk ver 4.6 ( official license copy ) Keep g...
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Currently, it seems that only the admin can see the "New Queue" option . Is this a permission that needs to be granted to other roles?
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Hello there, we are running JIRA with servicedesk attached on it. It runnning on domain name, lets say domainA.com The problem is that this is stuff only domain, so customers shouldn't see it. We ...
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Hey @Daniel Eads I followed your instructions [Atlassian staff note: this post moved from the linked question to its own thread] step by step. Now I've reached this result: ...
- Question
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Is it possible to display personalized fields from a ticket in the exported CSV (report)? F.e. Order Number. We have added some individual fields to the tickets, which we would like to display i...
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Hi, I want to permit 3d party software to request Service Desk API. I added their email to Customers list. They got an Atlassian ID, created a token and so on, and then they tried to send a r...
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Below is from the log 14/Feb/20 4:26 AM REJECTED The message was rejected because it is auto-reply mail. XX-XXX@amazon.com Your Amazon EC2 Abuse Report [XXXXXX] [AWS ID XXXXXX] SD auto reply...
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Why does the customer portal show me the date fields with 6 hrs more, and because it doesn't allow m
¿Porque el portal de cliente, me muestra los campos de fecha con 6 hrs de mas, y porque no me permite editar lo pone en intervalos cerrados? Why does the customer portal show me the date fie...
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I have a dev env and prod env. Can I just copy or somewhere export from 1 Jira servicedesk to another?
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Hello, We have synced JSD with Active Directory and created a group call 'customer'. We added 'customer' to our private project. Our customers are appearing within the customer area of JSD ...
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Update: There are two issues. One is being unable to write a JSON object using the set entity property. The other is that you cannot retrieve the entity property as a JSON object, it is returned as a...
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Is it possible to create a Issue Template exclusive for a Project? As per our Admin, JIRA has functionality to create a Global template, but can't create exclusive template for a p...
- Question
- jira-service-desk
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I have a knowledge base created in a Confluence space that is beautifully organised into categories and subcategories and the articles have a particular order even within the subcategories, however w...
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I have been trying to switch from HTTP to HTTPS to my Jira Service Desk on the server for days and have followed these instructions. https://confluence.atlassian.com/adminjiraserver/running-jira-app...
397 views 3 0 Deleted user February 13, 2020
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