Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have multiple clients, I want different email inbox for different services, Is there any way I can customize the incoming email and then segregate them according to inbox.
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Hi, I am trying to setup Jira Service Desk for our internal Service Desk with some request types that should automatically get submitted for manager approval. I am not finding a way to do thi...
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I have a Jira Service Desk project that is being used by multiple organizations. This has a workflow that requires approval. Each organization has different approver assigned. How do I s...
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Enabled Email for the first time in Jira Service Desk (cloud), but test emails submitted to the helpdesk email address are not resolving into a desk ticket. The Email Log shows a "Fetch call fa...
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Hi, We do have a SD project for our external customers and now want to establish a knowledgebase. So I created ONE space already in our Confluence, but it´s not linked yet to the SD project, first w...
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Sine the last update, I am unable to create a Service Desk project.
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Hi, I need something like this, when customer come into service desk portal and choose any customer request type there will one field like "confluence document", there will be a document template wh...
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Hi Guys, Is it possible to turn off internal notes on Service Desk? We have no need for it and in fact are getting people to avoid using them as part of what we practice. Thanks, Ollie
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bonjour, Je souhaite creer un servicedesk pour l'ensemble des collaborateurs de ma société. Certains ont un compte JIRA et d'autres non. 2 questions: Est ce possible pour ceux qui n'ont p...
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The embeded widget have a terrible issue and a developer UX issue. No public API to hide/show i.e. jds.hide(); jds.show(); If the frame.js (the script executed after the downloading of h...
- Question
- jira
- jira-service-desk
- bug
- cloud
- jira-cloud
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Hello, I have a couple of issues that our SLA is still running on and they were closed months ago. Is there a way to go back and fix this? We are on Jira Server
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I've enabled email channel for my service desk (cloud) and i want to list the email address as the contact info for my company. The idea is for the user to email a centralized location so that ...
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Hi, Is there a special reason why the language support is missing on the server installation? We want to translate the different request types in multiple languages. Unfortunately we didn't found a...
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Hi everybody. I have a feature request with Jira about the problem to navigate lists and queues in Jira Servicedesk. It would be much improved by a "Last" button so you won't have to click the ne...
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Greetings, so, im admin in several jira instances and all of them have one thing in common: Users sometimes don't give Feedback They want a change for their project or whatever, and i do what im g...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hey there! i somehow don't get this automation to work in our service desk. What we have: a group called "internal employees" a status called "internal update" What i want: If a us...
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Hey everyone, I am looking for a solution how to disable the "Invite team" function in JSD. Project administrators can add agents with existing user accounts to their project. So they are able to ad...
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List of all the users with the creation date, last login date and deletion/disabled dates (Service desk, software) List of all the roles of each user.
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Hello everyone, I want to have the system send an email to the approver to approve or decline a Service request. So user sends in request with selected approver-> approve recieves email and appr...
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Hello, we cannot paste Text and Pictures into the description. The images are everytime gone and we have to add them manually is this working as designed or do we have to change something ? Thank ...
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HI Everyone, Hoping to get some guidance on a situation we are running into. We have been using Jira Service desk for a few months now and everything has been working as expected. One thing that has...
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Hi, I have tried so many ways to get this to work, before I was using JIRA Automation Post function worked fine and copied value from Parent to sub task. But now it is totally not working. I have a...
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I manage JSD and we have the submission form set to enable anonymous users to be able to log a ticket. So they get the "Email confirmation to" field, which is fine, but I've found that there are a nu...
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I created my new service desk project and deleted the demo. When I went to see the request types, the new project didn't have the same request types as the demo. Is there a way to import ...
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The way we are organized in JIRA is that the QA team is in a different sprint than the development team. And for a BUG that get raised by the QA team is set to verification state by the Developer. Bu...
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