Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is it possible to put estimation for Jira Service Desk tickets, like we have in the Jira issues? So you can put estimation how much time you need for that ticket. I searched the internet, but...
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Hi! I want to ask you if anyone is sending custom emails in transitions in Jira Service Desk using Script Runner post function. Our problem becomes when the customers receive the last...
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How to add more data to "view customer request" sheet which gets genrated once any enquiry is added?
I would like to know, how to add more data to the "view customer request" page in Jira service desk. Right now, it is limited with only few of the data and we would like to add more data to that pag...
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Hi! I am setting up a JSD request form and I have a field where the user will enter the e-mail address of an 'approver'. This approver is an external user and does not have a Jira account. I would l...
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I would like to add in an additional Status of 'Deferred' so that I can park particular requests under that Status. I can't see where I can do this - can you help please.
- Question
- jira-service-desk
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In Service Desk Tickets, the Complexity field has four options - Hard, Medium, Easy, None. How can I change this to "Complex", "Medium" and "Low"?
- Question
- jira-service-desk
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I am looking for a way to report on the top 5 labels that our service desk technicians are using the most. I have tried it a few different ways using gadgets but i cant seem to get it to work correct...
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Hi, I have a problem with downloading the log work. Are here any ways to do it, I need this urgently
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i want to change my emailadress to another emailadress for my paypal billing
- Question
- atl-ca
- jira-service-desk
- licence
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We have a project where we defined the approval workflow We configured the Customer notification with the approval notification and also we did configure the Automation to send a email when a approva...
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Hi there, It's confused me a while, is it a role or security type?
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hello, We are on Jira Server Desk 4.2.3 on prem. We have mulitple SD projects, all of them are for servicing internal customers except for the one where we are experiencing the issue. Wh...
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Cuando un cliente ingresa una incidencia, da error y dice que se debe refrescar la página, y al hacerlo igual vuelve a dar error, no logro identificar cual es la falla
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Hello, I received bug number of emails sent to Jira Help Desk. Does Audit log has option to see IP addresses of e-mail which sent to Jira Help Desk? Thanks,
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All our customers are being counted as agents and we get a warning as below: Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have&...
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Allow Customers to send email requests to a project, without the project being visible on the portal
I'm currently having an issue regarding customer permissions within a service desk. I have a service desk, where the only request type is email requests. This is the triage point for any ...
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Hello, I would like to configure JIRA Service Desk in order to send an automatic email to the customer if the account (email) used is unknown or without permission in our Active Directory (AD). I d...
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Dear Atlassian Community we’re using Jira Service Desk with five different projects. Actually the projects are not reachable by mail. Means that requests via Mail are disabled. As we are working w...
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I'd like to use the Project Key (just the numbers ex ESC00001) in my filters instead of the Project Name because we need to change the project name. I'd like to have my team start updating all ...
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I am wondering of anyone can tell me what the simplest method to upgrade Jira Service Desk, as per the warning https://confluence.atlassian.com/jira/jira-service-desk-security-advisory-2019-11-0...
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When we create a Helpdesk ticket on the Jira Service Desk on behalf of the reporter, they are not currently getting any email notification. The ticket is created as Request type "none", when we chan...
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...ermission for creating own accounts is restricted. So invite only. Most of the Servicedesks have Emailrequest disabled anyways. No i need to "open" a Servicedesk to "Public". I know that i need to change t...
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Hello, we have a Jira project where we are creating tickets out of mails. For those tickets a default reporter is filled in. Now we want to add our customers to the Jira Service Desk for this projec...
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Hi community, right now, the counter-logic of ticket IDs gets up one by one. SD-1, SD-2, SD-3, and so on. Is it possible to change this counter-logic into a random counter? SD-268, SD-9864, SD-4, S...
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We are in the process of implementing Jira Service Desk (using Jira Server). The notification scheme being used for the event of "Issue Created" comprises the following notifications: &nbs...
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