Community resources
Community resources
Community resources
Jira Service Management
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Hi Everyone, I did something wrong when I tried configuring some rules and workflow issues. But I could not find what is affected to this problem. The problem is that I can usually respond ...
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Hi, In the documentation there are two options of configuring incoming call routing To integrate incoming call routing, you must first get a phone number. Opsgenie offers two options...
- Question
- opsgenie
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Hi, We completed the migration of opsgenie to JSM recently and noticed that the alert description stays in the HTML format displaying the tags rather than showing the processed information. Kin...
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Just wondering how many other JSM customers out there were impacted by this? Interestingly, the instance URL in the body: while it read as our correct site, the actual URL for the hyperlink was anot...
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hello, it happened several times we manage the accounts of our colleagues and sometimes nobody touched anything but it appears that some common users are admin in jsm and not only customers,...
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What are the differences and use cases between creating alerts in the Integration settings and the Sync settings within Opsgenie?
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Hi, I need an automation to set the approver of the issue based on the value of a field. I have done a simple test, updating the issue fields when it is modified, but I cannot get the Approvers fie...
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How to send the opsgenie alert to a webex space
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, After the update in Jira the default comment is set to "add Internal note". Before the update, default was "Reply to customer" This can make some problems when support res...
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It is great that we can now have board views in JSM! But is it possible to have more than one board? I have more than one team working in my project and it would be good if they could hav...
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Hello together. I have an improvement suggestion. We are using Jira Service Desk. If there are multiple attachments in a ticket, I can either download them individually or all at once. When do...
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I am trying to use automation to set the asset object field by using JSON additional field. I saw a similar question posted: https://community.atlassian.com/t5/Jira-Service-Mana...
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Dears , I have Jira data centre and i want to export one project with all its component without created issues t UAT environment identical to production
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Syncing two systems together JSM / HELIX. If the values in a cascading select list are changed on the HELIX side and via a web hook, it tells the automation rule the new values, how can I change wha...
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Hello, I'm currently testing out Jira Service Management as a potential IT ticketing solution. I created Account A using Email A (my work email address) to set up and configure a new IT service pro...
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Hello, I have created a form within our company JSM Portal. My issue is that I want our users to select from a specific list of possible managers in our organization as possible approvers for this re...
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How to define escalation policy to step to "next up in rotation", within Escalation policies
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How can I parse each specific JQL and eventually save the results in a dynamic pace in Confluence? e.g. New Database page: Queue1 - JQL-Query-String1 Queue2 - JQL-Query-String2 Up...
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Hello, I am looking to change the implementation of the service portal by obtaining information from users through an 'Attached form' rather than users entering information through the defau...
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I currently have multiple portal groups to categorize service requests/issues, and I would like to do the same in the back end for our agents by setting up multiple queues. I am slightly (very) confu...
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For our incident and change tickets in service management, I'd like to automatically update affected objects based on the affected service the user chooses. This is what I am attempting but I'm not s...
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Please indicate where on the below view do I create a new release for this project?
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Hello, We have a JSM project where users have to update many attachements to their requests. We are looking for a way for the agent to download all the attachements into a single one PDF? ...
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Hi Atlassian Support, I’m looking to set up a Jira automation rule in Jira Service Management (JSM) with the following requirements: I have a custom field called Team, which dynami...
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Hi All, I have a Jira Service Management project that we use to manage incidenet/requests from our customers. We need to start tracking time so can see what customers are raising the most to ...
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