Mapping Manager Attributes from Azure and set custom fields

[Victor Barros]

Hello community.

If we follow this strategy and are able to setup the synch of the attributes from Azure into Jira User profile from manager/boss/peer: 

How to sync the manager attribute into Atlassian Home with Azure AD | Platform experiences | Atlassian Support

My question is:

- We can use this attribute to set into a custom field?

Example:

My internal customer raise a ticket in the JSM portal, then this synch fills the custom field manager will be set from this parameter as a user picker, then this manager will approve some request.

Is something that's possible?

Thank you!

[Eduardo Anflor - MindPro]

Hi, @Victor Barros 

The Manager in the User Profile is used as additional information, but its usage throughout Jira is minimal. I believe you cannot use this on an issue since it is a profile property. 

If you are open to trying a marketplace solution, I recommend Mindpro Sync. I am a product leader at Mindpro, and Sync was designed based on a scenario similar to yours that we have faced in the past.

The app allows you to map multiple attributes from Azure AD (including extension attributes):

Then, it displays the hierarchy inside the issues and automatically sets the manager as the approver, which I believe matches your requirements. Attributes are mapped to read-only custom fields, which you can use in JQLs and automation. 

You can also choose to display these attributes or the hierarchy in the Customer Portal.

I hope that helps.

Regards,

Eduardo