Jira Service Management

Hi guys ,  I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into...

• Question
• integration
• jira-service-desk
• opsgenie

The default notification scheme Service Desk it´s set to notify the reporter when the issue is asignee. And i configured my instance to allow the customers receive Jira notifications and Service Desk...

• Question
• cloud
• jira-service-desk
• server

Hello,   I have a rule that should edit a field if the user is a customer.   This automation was triggered even though I am not raising the issue as a customer. I raised the issue by c...

• Question
• cloud
• jira-service-desk

We are an educational institution with a shoestring budget. We have no money for Confluence, even with the educational discount. Are there any cheap-ish add-ons that will give Jira Service Desk a li...

• Question
• jira-service-desk

Hello,  We are working on the Jira service desk. We want to avoid complication for our customers to choose options from custom field. For example,  Customer creates a request to be added...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to identify how many agents worked on a ticket before it was resolved. Need to create a report based on that.

• Question
• cloud
• jira-service-desk
• report

Stopping an SLA for Initial response does not show the option for internal comments. Is there q way to add SLA conditions?

• Question
• cloud
• jira-service-desk

New Horizontal Navigation Experience We’re introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes aft...

• Article
• jira
• jira-service-desk-cloud
• jira-software-cloud
• opsgenie

We upgraded JIRA SD to 4.8.0 and now it's taking too long to start. We have also disabled automatic indexing during startup. I tried to set this value in jira-config properties and restart but no l...

• Question
• jira-service-desk
• jira-software

Buen día.   Alguien sabe como puedo activar las subtareas en jira service desk, ya que la única forma que me deja crearlas es linkeandolas como otro tipo de tarea.   Necesitaría que la ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

1, we have settings in jira outgoing mail server: from no-reply@xxx.com SMTP host username abc@xxx.com 2, in project setting, notification email is no-reply@xxx.com   when jira service des...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, In our Service Desk, we have a search function. If i click on the result (confluence) the side is loading, but in the IFrame is nothing to see. I have done these things but nothing changes. ...

• Question
• confluence
• jira-service-desk

Hello Community, I had the issue, that some added customers didn't receive an invitation email. Unfortunately there is no resend button. So I removed under People the customer and tried again to a...

• Question
• cloud
• jira-service-desk

Our customers(Non-Jira users) are sending email to our Service Desk. Once we received the email, we have to create the Jira service desk ticket and Jira Software backlog. Requestor name has to be upd...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have both jira software and jira servicedesk and I am trying to integrate both with manage engine servicedesk plus but the dashboard looks the same for both the applications and it would be more he...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How to generate the customer survey form asking the feedback questions and the customer should receive email notification with the link and he should be able to click on the link and provide the feed...

• Question
• cloud
• jira-service-desk

My scenario is : I have 3 tickets : Jira-1 ,Jira-2,Jira-3. Jira -1 is linked with Jira-2 with link Related to BGV Jira-2 is linked with Jira-3 with link Related to CAB I want to automatically res...

• Question
• cloud
• jira-service-desk

  Please see the image for the settings for the Time to First Response SLA. When we run a report e.g. for March 2020 the number of requests being shown in the report is only two thirds of the n...

• Question
• cloud
• jira-service-desk

Hey Community,   since a while ago we are facing a JQL bug within our self hosted Jira ServiceDesk instance.   Queries like: createdDate <= now() and createdDate >= startOfMonth(...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We are evaluating Jira Service Desk and I'm struggling to find out how to group people into Teams. On the Queues screen under Assignee it says "Enter people or team...". We want to be able to a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a plan to implement our IT service desk as internal service for my company, so i have confused about Agent licensing. My question: Will we purchased one AGENT only one time for forever? or no...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Has anyone experienced something like this? I changed my Atlassian ID email from a gmail account to my office email. They sent the verification email to my new email, I checked on it and as usual cli...

• Question
• atlassian-support
• cloud
• email
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

When configured with Allow search for knowledge base articles, the Jira Service Desk widget provides an Email request tile in the Contact us about section of the search results (See at...

• Question
• cloud
• jira-service-desk-cloud

I'm trying to connect my OpsGenie essential instance to my Atlassian site, but it tells me "We didn't find an Atlassian site associated with your account information. You'll need to create a new Atl...

• Question
• opsgenie

  プロジェクトを作成した際、デフォルトで 次世代Service Deskに設定されると思いますが 準備中となっている「エージェントへの通知」「顧客トランザクション」機能については クラシックとは何が違うのでしょうか。   例えば、起票をした場合のメール通知は 次世代Service Deskにはないというようなものでしょうか。 お手数ではございますが、お願いい...

• Question
• cloud
• jira-service-desk
• language-ja