Community resources
Community resources
Jira Service Management
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Hi, I am trying to send internal comment to non user through CC. But unable to do so currently. Objective is without notification to customer need to send mail to other departments out side organiz...
- Question
- jira-service-desk
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Is there any way to create a JIRA issue from a Slack message (I know this is possible - wait for the complete use case) and spawn it as a thread in Slack through which comments and approvals can be p...
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There is no Behaviors for Cloud. Without behaviors how do I use the 'Script Runner for Jira' to make a custom field a required or non-required based on a particular value selected on a dropdown list...
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I have created a list of about 20+ values for a drop down custom field, but I only see about 10 being listed on the view screen. Even when I try to use that field with 'automation for Jira' not all t...
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I accidentally added 300000+ users from AD into Jira Service Desk. How can I batch delete them? We are using Microsoft SQL as database backend. The installation got no crucial data yet as it'...
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Does Anyone know what the DKIM and SPF records are for Jira?? I need these records in order to configure my domain send as email address.
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Using Dataplane's "Current Issues Values" report. Using Value of Epic Link. The domain axis is showing in what appears to be a random order but need it to show in alphabetic order based o...
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I created a new Automation rule that alerts users when a certain Component is added to a servicedesk call. I created a test service desk call with that Component, and if I go to "View log" for the Au...
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I would like external emails from customers that are sent to our outlook support inbox (which is then linked to the Jira SD board) auto-create a ticket within the board. It works exactly as expected ...
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People in my team told me it's not possible but I just wanted to confirm it with the community. Is it possible to have custom filters in Service Desk? I would love to be able to sort tickets by Date ...
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My company has two Jira Service Desk cloud instances, sometimes a customer opens an issue in the wrong instance. What would be the best way to forward that issue/request from one instance to another...
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Hello, Is there any way to view full list of rules by trigger/project. For example if i would need to know all rules that are triggered when a ticket with specific parameters is created. Or alternati...
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I am getting: The value 'agent.name' does not exist for the field 'assignee'.
- Question
- jira-service-desk
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When a ticket is raised with an email including an attachment I can't access or view the attachment in the new Service Desk layout. The attachment appears as below in the comments section: [^attach...
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I have the problem that my customer does not receive the invitation link - nor in the spam folder. Other customers or my test email adresses always geht the invitation link. If I sent him an email by...
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The ticket email the customer receives once an agent has responded is from a different email address than the service desk uses, so when the customer responds the email goes nowhere.
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I'm using GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer with query params "start" and "limit". By default, the limit is 50. Thereby when I'm trying put a limit on 300 it still re...
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Have the following issue with Customer Portal: when customer navigates between pages (from 1st to 2nd) and filter is active (show only change requests) the Service Desk skips the filter and customer ...
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We upgraded to 8.6.1 recently and since that update our Time to First Response SLA has been broken. It doesn't seem to be recognising Comment: For Customer events at all. Our SLA is relatively straig...
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Hello, I'm not sure what is going on here, but when we receive an issue with an attachment it looks terrible in Jira. Spending lot of time just to navigate through the issue just to read it pr...
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There are 3 columns: Name, Open requests, and Closed requests. The jql when clicking on a count in the Closed request column returns something like 'reporter = <reporter name> AND N...
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Hello, I found similar questions here, but no working answer. In each project settings of our service desk projects (even new ones), hitting the widget field will result in: We haven't ...
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Is there any way to see if an email has been sent to a client. we have had a few people tell us they do not get our support emails and was wondering if we could see if something bounced or was never ...
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Hello, Does anyone know if it's possible to have the short text field pull repopulated names upon typing? e.g - I would like to prevent my users from entering the wrong client name when creating a ...
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Other workflows in other projects use a state called Complete, when we installed JIRA Service Desk it added the status Completed and it's causing confusion. I saw here that Service Desk allows you to...
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