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Jira Service Management
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created a new service desk project and added some agents and assign them a service desk role I am getting this error when assign the ticket to some agent but the majority of agents are fine. ...
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Looking for a best practice on mapping one new employee on-boarding request to multiple associated access requests to multiple systems. Is this best done with a separate field that can he...
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I am testing Jira Service desk in Cloud and currently, there are three projects. I want to see all the documents that are shared under issues /conversations or shared separately.
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The following is an email that gets sent by Automation for Jira This is an automated reminder from XXXXX. There is an issue with the XX you sent it. This has been outstanding for 3 da...
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Hi, We use Automation for Jira to create subtasks from the main task in Jira Service Desk. In the main task we use Proforma Form. How to create a rule to copy Form from main task when creating ...
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I've noticed a bit of an issue lately, where tickets that our helpdesk isn't able to resolve are being escalated to other projects. Before and after being moved, these problem tickets are in pending ...
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Hi everyone I need your help with next. I wanna allow to my customers share issues with other users (e-mail address, name or organization), but i need that those users can not create issues. How can...
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Hi All, I am new to all things Jira Service Desk (and Atlassian, or that matter) and have been asked to investigate what some potential pros and cons might be about moving from our self-hosted servi...
- Question
- jira-service-desk
- jira
- jira-service-desk-cloud
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Hi all, Was wondering if anyone could help me, I have already placed a ticket with Jira but their response times can be slow at times. I was wondering if I could create a queue ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk-cloud
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I want to track how long different requests take. What I'm after is a quick script that will add up the total "In Progress" time for a request (lets say a request has been "In Progress" three times, ...
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Hi all, I have a button on the Help Desk that I can't seem to find a way to change. The person who made this button is currently not in the team anymore. When you click the ticket it goes to anoth...
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I have to leave the list of issues screen and enter another time to Issues navigator How can I configure the refresh time for Issues navigator?
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In a recent update of Jira Service Desk my request forms has been modified to show the field help undernieth the fields instead of to the right of them as it was previously. Can I config...
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Hello The first login on ServiceDesk at every morning is very slow. It takes up to one minute until I am logged in. Besides that, every login is very fast. The problem also appears after about an...
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I know for Jira software you have to install and pay for add-on tools but looks like automations are free in Jira Service Desk, can anyone confirm that for me please? Thanks, John.
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Currently I have a filter to import into excel which includes various fields. As part of this I would like to be able to also import the last comment made on the ticket. How can I do this?
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Earlier using Git marco in Confluence, we were able to link Git repository. Now it is not working.
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Hallo everybody, I'm working with a customer and they have two working students here working with attachements. They have this process: 1. Student A has to view all attachements on issues after a c...
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Hi, we want to prohibit certain users the ability to raise requests in certain projects (they get confused about too much options). But in general we need public Service Desk projects. How can I a...
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Hi, I think I have a misunderstanding of the customers in JIRA. Maybe you can help me here? - The Service Desk is public - I have 4 Customers, A B C and D - I have 5 u...
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I'm attempting to add an assignee to the workflow of a request type (any type has the same issue). I select the "create" step of the workflow, then add a rule to "assign to me" when an issue is creat...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We are looking at starting to use Jira Service Desk, however we are dependent on connecting it with an older Jira Software on-prem server. Anyone done anything like this before/know if it is possible?
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I have a question about the 'Created issue' item on the 'Create linked issue' screen. ・Please tell me how to use. ・Does the operation change with the selected item?
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Please tell me the mail notification cycle (time) when changing the status or entering a comment. See attached file. →Status change and comment input are notified together I expected to be email...
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Hi, I have the following question. I there a way to prefill a label field with values without creating a dummy ticket with all the values inside? Is there also a way to decline all other values? b...
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