Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am trying to add an application link for Refined so that I can get access to the knowledge base module on the refined UI.
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We have a service desk that we've just started using and it's creating an odd issue. Specifically, we have notifications turned on for new issues, and most of them come through just fine (85% or so)....
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Hello, again, If I install this add-on, what will happen to the existing automation (the one comes with the system). Will it override it? and what happens if we have both? I'm trying to preven...
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Hello, I'm trying to automate the due date. Is there a way to assign due date for new issues automatically? like 2 days after ticket open?
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Does Time in Status for Jira Cloud work in Jira Service Desk?
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Our leadership team has concerns about relying on marketplace apps for additional functionality not currently offered within the base functionality of JSD Cloud. - When JSD Updates, can we be ...
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Where do I find the complete list of all the options available on issue.* like issue.id, issue.summary etc.,
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I, a Product Manager, am in the process of setting up a Jira Service Desk for my product. I have configured the widget and forms to my liking - however, am facing a little resistance in adoption from...
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I have the slack integration for jira service desk set up in one of support slack channels. When I leave the filtering blank, all tickets created show up in our slack channel. However, when I try to ...
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My customer is receiving incidents from a Jira Service Desk portal. The Support Team, picks them and escalate them to a Jira Software project used by the development team. The Development te...
1,237 views 0 1 Deleted user February 6, 2020 -
Hi all! A doubt about Workflows. Given a Service Desk issue, created via SD portal, I want to transition the given issue to different statuses depending on the value of a field. For that I've desi...
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I downloaded Authy for 2FA. I want to remove this process now because my team also use the same account for working purpose. I already deleted 2FA From Authy Authenticator Accounts. I need ver...
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- jira-service-desk
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Closed()
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Any creative ideas on this use case... When new customers are added we need to have them sign an agreement. Subsequent requests from the customer will allow the agent to bypass this step. Ideally, t...
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Good afternoon, I need to set up two questions in the satisfaction survey instead of one. But I am not able to make this adaptation. It's possible? If so, could you explain how, please? Thank you,...
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So in an attempt to forcefully get rid of a few queues I acccidently deleted the default 'All Open' Does anyone know the JQuery/Filters used to create said queue?
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I have installed an add on "Ädvanced Customer Report". I have customized the columns that needs to be displayed in the customer portal. For some reason, it is not getting displayed in the customer po...
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We are working on integrating Jira with Workday using Rest APIs and would like to know if Jira has the capabilities to connect Workday using x509 Key authentication. Kindly confirm if it is possible...
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- jira-service-desk
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I forwarded a customer email to my support id synced with JSD. This did not create a ticket on the service desk. Nor it is showing up in the connectivity logs of the mail handler in email settings. C...
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Hi Community We are setting up Jira Service Desk for collecting requests for our products. Mainly, these are change requests, for example, change a material or add a feature. All these requests are...
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Hi, I would like to create a new queue for issues/tickets that the reporters respond to, meaning commented the issue/ticket. The ticket status will be Waiting for Support. The reason is that I want ...
559 views 12 0 Deleted user February 5, 2020 -
Hey, newb to JSD and we have a bit of an architecture issue we are dealing with. Our Security team is having a meltdown about the single server architecture for the agent and portal components. Our...
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We are looking to allow customers to have multiple people accessing their service desk queue. We think we probably have to create an organisation to do this. However, we don't know how to relate the ...
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Hi, I have setup custom fields for insight in JIRA. This works when raising a change through JIRA Service Desk. However when the customer raises the request via the portal the fields are not...
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