I have multiple projects and several of them use a custom field called "Assignment Group". As you may have figured out/guessed, this is used to assign Service Desk tickets to the different Operations groups.
Problem I have is that the actual user group names are in an external LDAP directory and all the all start with same 8 characters and then the actual name of the Operations teams. This is due to the fact that the LDAP directory also has other user groups for other applications and this is how the admins decided to keep the user groups differentiated for each application.
Question is now how to send an email notification to user group members without having the Assignment Group field have a bunch of values that all start with the same 8 characters?
I have done some scripting using ScriptRunner, so that is definitely an option.
Any and all suggestions are welcome, as long as they are constructive :).
Thanks in advance.
