beginner's question - go back to the open status for a ticket

[Frédéric AUBIN]

Hi !

I clicked on the status by mistake and my ticket is indicated as "In progress". I would like to return to "Open" status.
Thank you in advance for your help !

[Nic Brough -Adaptavist- · Accepted solution]

Look at the workflow for the issue, you will need to move it through the transitions that can take it back to "open".  If you don't have a flow that allows that, then your administrators will need to change the workflow to add transitions that can be used to take it back.

[Frédéric AUBIN]

thank you so much !