Community resources
Community resources
Community resources
Jira Service Management
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Good day all, By chance does anyone have a simple script to update a custom field of a linked issue with a specific outward link? My scenario is this: We have Initiatives that are linked to 1 of 3 ...
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Hi, We are experienced issues on labels custom fileds, in new issues view, on JIRA Software projects and JIRA Service Desk. When we try to set a label, that already exist on this fi...
- Question
- cloud
- issue
- issue-view
- jira
- jira-service-desk
- +3 more tags...
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Hi, I've seen a lot of questions in the forums on this, but how do I get Jira Service desk access to a Gsuite email account with OU 2FA enabled. (Relates to Connect to customer email account f...
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Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...
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I want to develop one app to connect to servicedesk, user will use their username and password to login, how can I verify whether the username and password have allowed access.
- Question
- cloud
- jira-service-desk
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Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...
- Question
- opsgenie
- amazon
- configuration
- integration
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Hello there. I'm trying to clone classic Service desk projects. And there was an option where I can apply all the settings from an existing classic project. And I had at least one p...
- Question
- cloud
- jira-service-desk
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Is it possible to add your own email address with a custom domain to JSD Free edition?
- Question
- cloud
- jira-service-desk
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Hello. I have added a colleague and given him the role of service desk team and team member. When I try to assign him for a ticket I get the following error messeage? The last se...
- Question
- cloud
- jira-service-desk
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In previous version of JIRA checkbox was working perfectly and was clickable, but now we are having issues with the new JIRA version 8.4.3; Checkbox is not working from reports page (also tried rad...
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Hello everyone I am a newbie to Jira Cloud and I am having some trouble with the Customer Notifications. Recipients name ${recipient.name} shows as an email address. While the 'Request...
- Question
- cloud
- jira-service-desk
- notification
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Hi Team , We are currently using Jira cloud based Service desk . And there is a need for us to schedule an automation rule only on weekdays . Is there an app that does this for us in Jira Cl...
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Hi, please help me. I've got new SD instance, and as agent (and admin) I do not receive notification about new issue. I've checked settings, and there is everything as should be. I've checked ...
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Im trying to make an automation task that fires when a new issue is created, to find an issue that already exists that has the same summary and the reports is in the Request participants list. I...
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Hi All, just wondering where the Jira service desk data is stored ? We require to have our data only stored in Australian Data centres as part of our data governance policy. Could y...
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We have Salesforce and Jira integration. Whenever we do pull from Jira, I get Jira Validation error.
- Question
- cloud
- jira-service-desk
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Hi, Our SLA policy includes a customer update SLA. For example, If a customer logs a highest priority ticket, the agent must provide the customer with an update on the current status of this ticket ...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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We linked our Jira Service Desk to Confluence to provide knowledge base articles. Currently, we are ok with the two available templates, "How-to" and "Troubleshooting" templates. However, we are won...
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To try to have some semblance of documentation management, I have my knowledgebase articles in one Confluence space & was going to create new pages in the Confluence associated with JSD and use t...
- Question
- cloud
- confluence
- jira-service-desk
- macro
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Hello, We have Jira Service Desk Server. We know that Its possible to link issues together on different project. Can this procedure be done only if they have the same values on one custom...
- Question
- jira-service-desk
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Hi, About a week ago I was able to create a project using a previous project as a template. I used to select the "Advanced" option then select the "Share settings of an existing project". Now there ...
- Question
- cloud
- jira-service-desk
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Hi Team, I am using cloud version of Jira service desk, where for one particular project i am not able to see SLA's (when i am pressing refresh just it is blinking and disappearing) All use...
- Question
- cloud
- jira-service-desk
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Hi, I would like to know if there are any temporary things I can do to my Customer Portal that might cause some initial panic in my office. E.G. throw an error or make the portal not work. Ob...
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Hi Team, We are using Jira Service Desk. Currently email notifications are not received for us, as well as service desk users. Previously we used to get an email notification for all the changes mad...
450 views 3 0 Deleted user March 31, 2020- Question
- cloud
- jira-service-desk
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I'm looking for best practices when it comes to Inbound Email. Ideally, we would like emails to be routed to specific issues instead of it coming into the queue as a general Email request. Can ...
- Question
- cloud
- jira-service-desk
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