Community resources
Community resources
Community resources
Jira Service Management
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I have Jira service desk project that automatically creates two su-tasks when a new employee request is created. I really appreciate your advise where else I should investigate. Here is w...
- Question
- cloud
- jira-service-desk
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Hi there i am using 7.31 and want to duplicate and rename a project instead of rebuilding a new one from the start is this possible and how please
- Question
- jira-service-desk
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Hello, I'm adding the first team members but none of them are receiving the invitation email. Could you help me please?
- Question
- cloud
- jira-service-desk
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Are there any examples of attaching a file to an issue using Scriptrunner?
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I am not able to set or edit filters in Service Desk Reports. Instead of being able to see the filter sets, I only see a wavy line running through the filter bar. Nothing I do seems to get the filter...
- Question
- cloud
- jira-service-desk
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I created a standard Task ticket in Service Desk on behalf of a customer directly in Service desk rather than going through the portal. As a result, the ticket is not linked to a customer. Is there ...
- Question
- cloud
- jira-service-desk
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Hi, I'm brand new to using any of this. Read some existing topics on Due Date. Trying to create a rule for due date. Saw some suggestions for a smart value but when I input the value it's been reject...
- Question
- cloud
- jira-service-desk
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Im a bit confused at what vendors consider as "Users" as to determine the monthly pricing for there apps? Is it number of agents or customers ?
- Question
- cloud
- jira-service-desk
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I want to use this gadget to see the recent activity in my projects but it appears moved and i cant save or change anything. Its like its bugged or something. The third image is how its supposed to b...
- Question
- jira-service-desk
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We want to change the calendar hour of our JSD to 24/7 but we are concerned if it will recalculate the SLAs of existing tickets which was based on the previous working hours. Can somebody clarify ...
- Question
- cloud
- jira-service-desk
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Hi! I'm trying to use multilingual Jira SD email notifications. I create customers with REST API /rest/servicedeskapi/customer, but I cannot find any ability to set customers' language (each cu...
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How I can notify "ping" or make watchers persons from customer organizations, who are customers but didn't issue the specific ticket in concern?
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Hey Community, i am trying the last days to figure out how i can enable the reporter of an issue to change the status of its reported issues. Can someone point me in the right...
- Question
- cloud
- jira-service-desk
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Hello Trying to reconnect email adress. The title of the message is @'failed to connect an error occurred'.The message is 'Cannot read property 'errorMessage' of undefined'. It used t...
- Question
- cloud
- jira-service-desk
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Good morning all! I have this situation. My users are asking me that for one issue type to restrict its view if they are are in a specific group. We have two groups L1 and L2, ...
- Question
- cloud
- jira-service-desk
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Hi guys, I have been searching for some kind of answer to this but I only get old posts from 2012 etc. I am looking at setting up something with one of our partners where they receive ...
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Goodmorning JIRA Gurus, I'm a developer and I'm looking to implement Jira Service Desk on behalf of the company where I work. I use Jira Cloud and I created a "Service Request" project, to which I ...
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Why are you required to input your personal email address and password when setting up a custom emai
When setting up the custom email address, we are required to input an email address and password. Would this my personal details? Why is this required
- Question
- cloud
- jira-service-desk
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Hi all, I would like to start a discussion regarding the possibility of using 2 notification schemes for the same Jira Service desk project. Our goal is to have one notification scheme for the email...
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Our Primary contact has left the organization and i am the secondary contact. I am new to developer access, i need your support to make changes into the jira. In our organization we do have multipl...
- Question
- cloud
- jira-service-desk
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I have something unique requirements. I am configuring SLA to make sure a Service were Up 99% for example. We have the target time for that type of service 1 hour whole month. Any tic...
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I have the need to setup multiple Jira Service Desk Cloud accounts (including Software and Confluence) and would like to know if there is a way to easily script or automate the process based on a tem...
- Question
- cloud
- jira-service-desk
- jira-software
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Hi. We use Jira SD 3.8.1 & Jira Core 7.5.0, only 1 SD-project and some issue types, like "Support request" and "Bug" We have internal specialists and external contractors. Due to security rules...
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How Can I add my knowledgebase article within one of the request Types? I want to create a new request type named "Knowledgebase" wherein I can put all my articles of confluence.
- Question
- cloud
- jira-service-desk
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how can i copy a project and rename it ? I am using server 7.13
- Question
- jira-service-desk
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| May 29, 2025 11:41 AM PDT | ||
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