Community resources
Community resources
Community resources
Jira Service Management
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I have a ticket that we entered time worked in but it needs to be updated or sometimes cleared out entirely. Is there any way in the new Jira views to modify that field? I have found articles that e...
- Question
- cloud
- jira-service-desk
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*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. De...
- Article
- incident-management
- opsgenie
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Currently in the process of scoping out if Service Desk can replace Zendesk. I need help understanding how the Service Desk workflow and "portal" setup would look like because our Zendesk routes issu...
- Question
- cloud
- jira-service-desk
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We've setup Slack integration for both Jira and Confluence. While it works fairly well, now we're getting double-notified (Slack and email). We want Jira & Confluence notifications only in...
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As stated, I don't see the option to create/try Next Gen project anywhere. Is there a global option? Note that I am the Administrator so I should have access to everything. Than...
- Question
- cloud
- jira-service-desk
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I'd like to use the new Project Automation feature to set the Fix versions field for an issue to a value like 2020.14 when the issue is closed. The value is a calculation for the current year & ...
- Question
- cloud
- jira-cloud
- jira-service-desk
- jira-software
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Hi Team, My project has three different states TODO-WIP-DONE. I have exported all the completed (DONE) tickets to calculate first response time. In my project, first response time is = (Ticket assi...
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how can i work with JUnit parser? i didn't understand what should I put in Specify custom results directories, should I have a test and then I implemented it or what? please I need help .
- Question
- cloud
- jira-service-desk
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We have been haunted by a demon in the audit logs that looks like it is relating to AD sync in some way... It manifests in Log Analyzer disguised as a few different issues, but the line #s ref...
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Is there any Android SDK from Atalassian/Jira Service Desk to integrate the service desk into the own Android app? Something similar like the "Zendesk SDK" for Android. They have an SDK out of th...
- Question
- cloud
- jira-service-desk
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Update as of November 9, 2020 The Early Access Program is now complete. The new features listed below and more are now available in Jira Service Management, formerly Jira Service Des...
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Good afternoon, We are trying to configure our domain's DKIM records as per article: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-beh...
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Hi community, We are looking at how to add a default approver in Jira Service Desk for approval of requests. Do you know how to do this? Thank you in advance
- Question
- cloud
- jira-service-desk
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Hi, how can I do to link all my domain users account in Jira service desk? For example when i need to add an approver who is not in the IT team or if i want all the users of the domain mael.com to ...
- Question
- cloud
- jira-service-desk
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At Jira service desk we have set up a project for two years with different types of requests on the customer portal. The project in the configuration has indicated NOT assign user by default, but fo...
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Hi, I'm installing jira software on self managed debian 10 server. I'm triyng to configure jira with postgresql database server. I've tested with version 11 and 12 and ever I get the error da...
- Question
- jira-service-desk
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Good day all, By chance does anyone have a simple script to update a custom field of a linked issue with a specific outward link? My scenario is this: We have Initiatives that are linked to 1 of 3 ...
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Hi, We are experienced issues on labels custom fileds, in new issues view, on JIRA Software projects and JIRA Service Desk. When we try to set a label, that already exist on this fi...
- Question
- cloud
- issue
- issue-view
- jira
- jira-service-desk
- +3 more tags...
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Hi, I've seen a lot of questions in the forums on this, but how do I get Jira Service desk access to a Gsuite email account with OU 2FA enabled. (Relates to Connect to customer email account f...
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Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...
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I want to develop one app to connect to servicedesk, user will use their username and password to login, how can I verify whether the username and password have allowed access.
- Question
- cloud
- jira-service-desk
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Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...
- Question
- opsgenie
- amazon
- configuration
- integration
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Hello there. I'm trying to clone classic Service desk projects. And there was an option where I can apply all the settings from an existing classic project. And I had at least one p...
- Question
- cloud
- jira-service-desk
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Is it possible to add your own email address with a custom domain to JSD Free edition?
- Question
- cloud
- jira-service-desk
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Hello. I have added a colleague and given him the role of service desk team and team member. When I try to assign him for a ticket I get the following error messeage? The last se...
- Question
- cloud
- jira-service-desk
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