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Jira Service Management
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Hi everyone, I’m Lauren Harrison, Product Marketing Manager. I’m reaching out because we are in the middle of planning our product roadmaps for the next fiscal year. And this year, we’ve decided to...
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"There was an error processing your request! There are no service desk instances available. Makes sure the account you connected to slack has access to at least one site and the app is installed...
505 views 1 0 Deleted user July 14, 2020- Question
- cloud
- jira-service-desk
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Hi Community, I feel like this is a simple one, but I am struggling with it. When a user marks an issue as Resolved and then changes the issue to be another status, it still keeps the "Done"...
- Question
- cloud
- jira-service-desk
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Is there any app on the marketplace that will allow you to assign tickets based on the agent's work schedule? We run a helpdesk and not all agents work the same schedule. We are having to chang...
- Question
- cloud
- jira-service-desk
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Hi there, I'm trying to build a report that will look at an issue type and their associated request types. For example: ISSUE TYPE A = 8 total Request Type - Complaint = 2 total Re...
- Question
- jira-service-desk
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We have an app which shows our an email address for users to send any help/support issues. We are thinking of creating a Jira Service Desk project and linking that email address. Is there a better so...
- Question
- cloud
- jira-service-desk
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Hello! I am trying to add a custom variable to the automated email response in my service desk. It says in this ticket: https://jira.atlassian.com/browse/JSDSERVER-4642 that the work around is...
- Question
- cloud
- jira-service-desk
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Is it possible to add any email address listed in to/cc as a request participant after the issue is created. We have everything set up to add CCs as request participants when an issue is created, but...
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Hi Everyone, I am trying to create a costume SLA for different SLA request. However for all the names query with space are not working, what needs to be write for space summary ~ "4H OR 4 H ...
- Question
- cloud
- jira-service-desk
- jql
- sla
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In Jira service desk, let's say I have an issues that I want to assign to the developer (3rd level support) who is not an agent. I tried to give the account only the "developer" role in the project,...
- Question
- jira-service-desk
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how to move back to previous status when escalation status can be reached from many different status
In one of our workflows, we statuses like x,y,z and escalation. when ticket is escalated from status x, the ticket will be in escalation status. Now the agent who works at this point should be see th...
- Question
- cloud
- escalation
- jira-service-desk
- transition
- workflow
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On the portal we have one user picker field. During the creation of the request from the portal we would like to validate the user picker field that the user is provided the correct email address and...
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Kindly help... I have created a report using "Resolved" field available in AIO report in Jira Service desk.Report was working fine till yesterday. But today its not giving any result se...
- Question
- cloud
- jira-service-desk
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In Automation Lite for JIRA, how can i make "View Request" as hyper link to the issue. By clicking on "View Request" it should navigate to ticket in the customer portal(Customer View).
- Question
- automation
- cloud
- issue-link
- jira-service-desk
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Hey Community, I'm trying to customize the design of the email notifications for agents. Whereas I found the template for requestor/customer emails and redesigned it, I'm not sure where to do it fo...
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How to configure Activity tabs eg. all , comments ,activity etc ?
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What makes create,edit and view screen to function in different ways. How does JSD knows this screen can only read or it can be edited.
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I am using Jira for incidents and each issue can have different priorities. The default priority I have configured is Medium . How can I change that priority to high or low on the fly while creating ...
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Greetings, trying to evaluate Jira services and move my processes to it. I've created in JSD a new organization for my customers. Current situation: Right now I can manually in...
- Question
- cloud
- jira-service-desk
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How can I limit users to view requests? - see only applications in which it is indicated as an observer, author, approver or performer. How can this be implemented without the help of filters? At ...
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Hi, We need help to forward the email from a @gmail domain to the jira service desk @Atlassian domain. There is a need to verify the email address in the auto forwarding function in gmail. Not ...
- Question
- cloud
- jira-service-desk
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i want the customer to be able to indicate if the ticket being logged is a service request or incident when logging a ticket and for that to reflect directly on the queues. is this an option?
- Question
- cloud
- jira-service-desk
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We use Jira SD (next-gen cloud) to process tickets from monitoring systems and other ticketing systems. The email of these systems are customers at Jira SD. We need to limit the sending of notif...
- Question
- cloud
- jira-service-desk
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I have a problem with a JQL query exporting to Excel, in the list my coworker only see the ID user and not the name, but i can see the name user. What could be the reason?
- Question
- cloud
- jira-service-desk
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Hello, We would like to see the ticket history in the mail. Can anyone here help us how to add this feture or if it is even possible to add it. Regards
- Question
- jira-service-desk
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