Community resources
Community resources
Community resources
Jira Service Management
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I'm looking for best practices when it comes to Inbound Email. Ideally, we would like emails to be routed to specific issues instead of it coming into the queue as a general Email request. Can ...
- Question
- cloud
- jira-service-desk
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We currently have a request type in our portal that gets pulled into a specific queue for our IT team to monitor. When the due date approaches (on that same day) we'd all like to receive an email fro...
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Hello We are using Jira Service Desk and the Charts & Reports add on from view26. The default charts & reports are a very good starting point but I wondered how they can be customised. Spe...
- Question
- chart
- cloud
- filter
- jira-service-desk
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We have been using OpsGenie now for about a month and it works great. I have had all of our on-call engineers install the mobile app on their devices, but it looks like there is an option in the clou...
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Hello, I have created a Database Connexion (external) everything works ok'ish, but it displays only 30 results when performing a query - is this a limitation from script runner or Jira? I h...
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Hello, I have been using JIRA service desk for a fews weeks now and when i try to set my widget it have this error "We can't load the widget right now. Try again in a little while." ...
641 views 3 0 Deleted user March 31, 2020 -
Hi All, When any of the user create a new ticket using create ticket API, ticket getting created but the original reporter name is changed and always created with the admin user name. Original user...
- Question
- cloud
- jira-service-desk
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I set up a rule to notify me (in a comment) when a new request is created. Rule is working. Additionally I want to add more users to get this alert but I am not able to add anyone else although they...
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HI all we would like send as our support email address how would i set this up so it shown our support email
- Question
- cloud
- jira-service-desk
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How can I add text to https://kynetix.atlassian.net/ for the clients to view before rasiing a ticket? Thanks Cihan
- Question
- cloud
- jira-service-desk
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We are trying to setup a support email address, and had issues before with it. I had setup the email address previously, and emails were going to the support queue. However, I logged on this morning...
- Question
- jira-service-desk
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I want to change the wording of "Log In" on the customer portal login page. On the new stylish customer portal -https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-servi...
- Question
- customer-portal
- jira-service-desk
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Hi, I wonder if it is possible to customise the portal so that different Service Desks can have a different feel other than a logo and welcome message. For example, adding a banner showing a related...
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Hello, I am currently working with 2 service desk projects, both with requests submitted only via portal. Emails requests are turned off. Nevertheless when a customer replies via email on a project ...
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jira stoped reading mail. In jobs: screenshot_1 Test in email setting success. Perhaps because of a letter with an empty subject. Helps reading a letter in a mailbox and restarting Jira. Is it ...
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How can I separate multiple helpdesks with permissions? User A should only see Helpdesk for CustomerA not the other 2 helpdesks.
- Question
- cloud
- jira-service-desk
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Hi, I've an Asset Type Configuration with this IQL expression: Status = ACTIVE AND (ObjectType = Laptops OR ObjectType = Printers OR ObjectType = Mobiles) AND "User" = currentUser()...
- Question
- cloud
- insight
- jira-cloud
- jira-service-desk-cloud
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Hi All! I have changed the name of the Jira service desk for users - however the old name still shows to users on the customer portal. This project I set up to trial, now its set up ready for users ...
- Question
- cloud
- jira-service-desk
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A team member felt there should be an easier way to assign subtasks than to create the subtask and then go back and have to assign it. Is there?
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Hi there, I've added a new role that as well as being assigned as a service desk customer, is also able to view project issues via a direct web link (this new role manages multiple customers and wis...
- Question
- cloud
- jira-service-desk
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I have restricted a Project's Issues to not be assignable to a particular group of users (by not including that group in the "Assignable User" permission at Project level). However, I want sub-...
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I add users to groups in the user administration center. For example, user x is part of the service desk admins group, but for some reason he doesn't automatically get access to all the projects and ...
314 views 1 0 Deleted user March 30, 2020- Question
- cloud
- jira-service-desk
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Service Desk tickets setting a Resolved date when tickets are not marked as resolved - is anyone else experiencing this?
- Question
- cloud
- jira-service-desk
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Hi, Are there any restrictions on the email-address for automated adding a ticket in Jira via a emailmessage? One of our customers there email are not added into Jira automatically. The email Addre...
- Question
- cloud
- jira-service-desk
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I am trying to update existing issues in Jira Service Desk Cloud by importing a CSV, but the Issue Key field is not available to map. (See attached screenshot.) I tried matching on the Issue Id...
- Question
- cloud
- bug
- csv
- documentation
- import
- +2 more tags...
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