Community resources
Community resources
Community resources
Jira Service Management
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Given that OpsGenie is a cloud product and that the Australia is not a region that is accessible, I need to understand what data OpsGenie stores, especially if our incidents write data that is deemed...
- Question
- opsgenie
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I have been fine-tuning all sort of stylistic settings these days (deleting test issues, renaming issue types, other small things) in preparation to roll-out the service desk and now for some re...
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Hi, I'm looking for a text field for customers who fill out the Service Desk. Many customers need to submit formatted texts through the Service Desk but I have not been able to find WYSIWYG text fie...
- Question
- cloud
- customer-portal
- jira-service-desk
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We are new to Jira Service Desk and would like to use the problem management process with for our external customers software support requests. We would like our agents to record how a software issu...
- Question
- cloud
- jira-service-desk
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hello all, So i have 2 projects that have the configuration as following: 1. when any comment is placed in the ticket, IT helpdesk will receive an email with the changes, if you reply back to that ...
- Question
- cloud
- jira-core-cloud
- jira-service-desk
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Greetings, I'm trying to tap into the ServiceDesk Java API to allow the cloning of Queues from one project to another, but I'm unable to find a suitable API that will allow me to *create* a Queue. ...
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Hello Jira Service Desk Community members! Have you heard the news? You've been invited to attend Atlassian Remote Work Week, a week long digital event for leaders in HR, IT, Operations,...
- Article
- aws
- change-management
- itsm
- jira-service-desk
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Hi, I've setup my project to pull emails from my company's support email. Since we are second line support, our incidents are submitted by the customer's service-now app. This means all the is...
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Hi there, We have modified our default notification scheme and I was wondering if there is an easy way to determine what the scheme would have contained right out-of-the-box. I want to start a separ...
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Hi, We have 3 named users in Jira Service Desk version 4.5.1 but we need 4 user licenses for running Service desk. Why is this the case? As the admin user access is only use...
- Question
- jira-service-desk
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Hello, I received a couple of requests from my customers after they used Jira Service Desk for a couple of weeks. 1. They would like to have some text formatting options when they create requests? ...
- Question
- cloud
- jira-service-desk
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I have an Incident issue type, and this is used by multiple request types in service desk, such as "Problem with Software" and "Problem with Hardware". If I have fields that are specific to "softwar...
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I have created a new form in JIRA and will have to import over 400 reports from a previously used Access database. The new JIRA form auto generates a number for each new document created. ...
- Question
- cloud
- jira-service-desk
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Hi, I feel I am going to ask a stupid question but here is what I'm struggling with right now. I am trying to activate the toolbar on the description field, the toolbar that we have here when we cre...
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I am having trouble with the work flow transition. When I close an issue and select a resolution, it defaults my resolution to "Done" instead of what I am selecting. When I go to resolutions and try ...
- Question
- jira-service-desk
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Hello, I have a Jira Service Desk product where a couple of projects are created. My agents support all of them so they were added as internal users having access to all created projects. How...
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Is it possible to change the layout of issue fields and ideally hide some of the core issue fields (e.g. Affected versions, Fix Versions) as we don't use some of these fields and they are shown every...
- Question
- cloud
- field
- jira-service-desk
- layout
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Hi, What is the correct way to turn off public signup options and allow users to sign in within the organization only? Users' accounts are linked to GSuite.
- Question
- cloud
- jira-service-desk
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In Automation, what is the Smart Value for Planned Date? I can't find it in the docs. Due Date is this: {{issue.duedate}} I tried: {{issue.planneddate}} and {{issue.plannedDate}} To no avail...
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Hi, I am new to Jira SD and want to understand how I can connect a CR to a sprint or a fix version, so that if I have multiple CRs I can release all of them to test and later to production. I have f...
- Question
- cloud
- fix-version
- jira-service-desk
- sprint
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I found only "sactisfaction date" display in jira issue change history view. And is there any way to show that? I need to know the reporter of issue what rate he had changed
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I see this in the reports and can't define what it is. thank you for your feedbacks on this
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Hi, I need to change (remove some of priorities and change the display name) of the priority values for a specific service desk project running on cloud, I am not able to see the priority sc...
- Question
- cloud
- jira-service-desk
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Hi guys, New here, just wondering how I setup an email notification when a new ticket is raised in Jira Service Desk?
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I'm using Jira Service Desk. Is there a way to view all the notifications together in one page? I currently click on the notification bell icon and delete the tickets as I work through them. Not the ...
- Question
- cloud
- jira-service-desk
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