Community resources
Community resources
Community resources
Jira Service Management
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Having successfully set-up a webhook, I've made a change to the label from jira_escalted to that shown below. However, some 20 mins later, the webhook still appears to be sending out the old spe...
- Question
- cloud
- jira-service-desk
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Hello Everybody It is possible to get an email when a customer submit a ticket in its portal? I mean, if a customer create a request, an agent or all the agents receive an email sho...
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To confirm, If an user sends the email to support@company.com WHILE CCing a co-worker with a jira account.. that CC doesn't mean the user will be added to the ticket automatically. C...
- Question
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Obnoxious repetitive help popups make it harder to do work. There are many. One is "This dashboard does not contain any gadgets " Others ask me to attach applications. How do I tell JIRA to STFU and ...
- Question
- cloud
- jira-service-desk
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plase can you help me with same.
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We are having an issue with Jira not creating tickets when new messages come in. Outbound emails work with no issue. We had this issue before and there was a command in exchange for a se...
- Question
- jira-service-desk
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Hi all, i'm new about this wonderful product and i'm getting crazy about these 3 things to do: - Is it possibile to upload from a file (csv, txt or similar) new kinds of ticket (new groups, new nam...
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Email notifications are off until 21/Apr/20 You've sent the maximum number of notifications in 1 day for your plan. Upgrade to keep collaborating with your team.
- Question
- jira-service-desk
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Hi everyone! My team of ~50 have been users of Jira for a solid 2 years now, and I can't help but feel we are striking some out of tune chords with data. One question I had was how are other team...
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It may be that I just don't know what I'm doing, but it seems like if I change the order of tasks on a BigPicture portfolio that it only re-orders for my view. If others look at the roadmap the order...
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When an alert is escalated, does the notification state the alert has been escalated? We have three levels of escalation. If the first person does not acknowledge the alert, it goes to a ...
- Question
- opsgenie
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Hi all! I've created a "Service Request with approval" and added a customs field in order to select the approvers of this request. When I create the request from the portal, I'm able to load the li...
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We just started using Jira Service Desk Cloud and I'm having some serious issues with Approvals as none of the guides actually show how to set it up from scratch, managed to put in approver (for test...
286 views 2 0 Deleted user April 20, 2020 -
I have created a new Project and imported some issues of the Type "Epic", along with Child Issues (of the type "Task") linked to them. However when opening the Epic and manually creating a new child...
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Is the best practice for JSD <-> Opsgenie integration to create a dedicated account in JSD for opsgenie to use? Is there a downside to using a users credentials for this integratio...
- Question
- jira-service-desk
- opsgenie
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I am getting an error when trying to paste an attachment in my tickets. Getting status code 403 and error message below for createWithFiles. Please help me resolve. {"error":{"code":"JwtAuthor...
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I can able to add gmail account as the mail server in JIRA.But getting error when i am adding outlook account as the mail server.
- Question
- cloud
- jira-service-desk
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Maybe someone knows a possible solution/workaround? Usecase: Jira Service desk used for many customers (a few hundred). Projects are based on products/services. Customers are separated into organis...
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When i create a ticket in Jira and view the ticket in customer portal service desk , it dont reflect Priority of the ticket. Can u plz suggest me the possible solution
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Hi, i created an IMAP mail address when a mail is sent to that address, that creates a ticket in the project. I get the "welcome" message that the email channel has been set. I set up the c...
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Hi, Right now our users need to enter their office location manually when creating a ticket. I want to automate this information. In the user profile there is a field "Your location" - which might ...
- Question
- cloud
- jira-service-desk
- onelogin
- sso
- user
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We are trying to set up our trial for Service desk and email has definitely been a challenge. We have not gotten inbound and outbound email working but for some reason when you reply publicly to a...
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Tried to create project via REST API on Postman POST - (mysite)rest/api/3/project { "notificationScheme": 10021, "description": "Example Project description", "leadAccountId":"xxxxxx@gmail...
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Opsgenie integration with Jira Service Desk. When creating a custom rule within Automation, I need a trigger category associated with incident Priority for the WHEN triggers. Currently only the follo...
- Question
- jira-service-desk
- opsgenie
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How can I bounce back emails from people who are not in my customer list? My setting is that only known customers can create tickets. This works fine for the cutomers when sending a mail, but I woul...
- Question
- cloud
- jira-service-desk
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