Jira Service Management

Hi All,  please see images of my objects listed below.   When creating a NANO object, how can i select a Sim number attribute, then either auto populate with that SIM card objects data n...

• Question
• cloud
• insight
• jira-service-desk

I am trying to export a filter report to Excel from Jira but clicking on the icon does not allow me.  

• Question
• cloud
• jira-service-desk

Hi, I'm automating the process to refresh the Jira Test Environment. And to do that I need to change the parameters of the Incoming Mail Handler on Service Desk via SQL Query. Do you know in which ...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• server

We have 3 categories of clients: 1 (Premium), 2 (Advanced) and 3 (all others). Each customer category has its own service level (SLA). Can I use different SLAs for different categories of clients in...

• Question
• atl-orange
• cloud
• jira-service-desk

Hi all, I have an issue with Jira Service Desk (Server). Every time, I log in to Jira service desk, I receive error message at the bottom of the login window. I can still log into my account. After ...

• Question
• jira-service-desk

Wondering if anyone else has ever seen this? I have a workflow called "In Progress" that I target with an automation to enact an action on the ticket. When I go and check the automation it show fou...

• Question
• automation
• cloud
• jira-service-desk

When our users reply to comments in a ticket, the response gets added as a comment, twice. The first time, just the email body is added and the comment is tagged with the "Reporter" label. The seco...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, We have requirements to comment on tickets at intervals dependent on each ticket’s priority. A high-priority ticket, for instance, may require a daily comment (status update) until re...

• Question
• cloud
• jira-service-desk

User receives password reset confirmation email, when opening the link the password reset boxes are there but hitting create does not show any confirmation of resets

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are using Jira Cloud.  I am having intermittent notification issue when a comment is added to Jira Service Desk request.  Sometimes reporter did not receive comment added notification.&n...

• Question
• cloud
• jira-service-desk

How do we achieve this scenario in JSD (Jira Service Desk)? Company X has three customers A, B and C. When end users of these three customers raise support emails, they should get logged in JSD but e...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a customer satisfaction survey in Jira Software without an add-on or is that exclusive Jira Service Desk?

• Question
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Action details: Issue condition The following issues did not match the condition:ITSD-464   My automation rules are saying i need to upgrade but yet most of the usage reports show this as no...

• Question
• cloud
• jira-service-desk

I want to mannage the user acounts in Active Directory

• Question
• cloud
• jira-service-desk

Just this morning noticed that the Help widget is missing from our application's pages, just in Chrome.  Firefox is ok (so far). Message in Chrome console is  A cookie associated with a c...

• Question
• cloud
• jira-service-desk

(Apologies, just started playing with Service desk)   I am looking at using the Service desk as a way of creating a Customer services interface.  However, I need to be able to pull some b...

• Question
• customer
• cloud
• database
• jira-service-desk
• query

Guys, i need a help with a suggestion.   Sorry with my english. I have a project that a separate system that needs to communicate with the JSD platform, but the user will authenticate directl...

• Question
• cloud
• jira-service-desk

Trying to include "ec.msc-mdsd-nhs-dcs.ec@canada.ca" as a participant in a ticket. Is it possible to do so?    

• Question
• cloud
• jira-service-desk

Hi. We'd like to know who assigned an issue to one of our users, for coaching purposes. Is there an issue log somewhere?   Thanks.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example.  There is any way I can change this without any addon? I want to ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello!  I wonder if there is an option for simple integration two Jira versions (Service desk and Software). Server installations.    Case: I am a support engineer and I want t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have some Phone assets and linked to the phone asset is a SIM. Each sim has its own attributes. for example data number, voice number ...   When i am creating a phone object and selecting a...

• Question
• cloud
• insight
• jira-service-desk

Hello, I don't see the "Project Automation for Jira" option in a Jira Service Desk Cloud Free instance. Do you think that's normal? Thank you, in advance, for your help. Best regards.

• Question
• cloud
• jira-service-desk

Hi there,   I'm trying to setup rules for an email based integration (Heroku system status). Their emails subjects have the following format: - "[Issue] some text" - incident is opened - "[U...

• Question
• cloud
• opsgenie

Hi! We have installed SD a long time ago and we don't had an application run like service. So now we want to make it run like service, made all things from this article  https://confluence...

• Question
• jira-service-desk