Community resources
Community resources
Community resources
Jira Service Management
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Having implemented the Opsgenie <> Zendesk integration I am successfully generating Alerts when a specific ticket is raised. All is good. However, the alert does not contain the ticke...
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Hi there, There are some companies we have a shorter SLA time for turnaround of support tickets rather others, is there a way to Differentiate different support tickets based on internal SLA ru...
- Question
- cloud
- jira-service-desk
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I cannot see the option on a ticket to add a collaborator? Can you tell me where this is?
- Question
- cloud
- jira-service-desk
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Can i add 3 or more agent \ number of user even i reach the maximum limit in jira SD cloud without upgrading my account? How to verify my company domain?
- Question
- cloud
- jira-service-desk
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Hi Team, On issue view page, if issue is of type "Problem" and is in "Resolved" status, I need to show a flag or banner, that "Problem is resolved and XYZ team is reviewing". Please let me know if ...
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Hi All :) For one of my request on JSD portal I need to add sms validation. Sms code should be send to reporter and after add this code on form issue will be created. Is it possible in JIRA?...
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Good day! Can you please tell me if it is possible to prevent the organization from seeing all tasks created by users of this organization? Removing an organization from a task manually is not ver...
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Hi, When a user with a "hotmail" is submitting a ticket to our Jira Service Desk, they are not receiving any notifications or replies from the system. Do you have any suggestions on what the ...
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Hello all, Several of my users complained that they are not getting replies to emails. So I did some searching and came upon this: https://community.atlassian.com/t5/Jira-Service-Desk-artic...
- Question
- cloud
- jira-service-desk
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In modern ITSM practices when we are trying to automate as much as possible, we would like to automate our change schedule calendar (at least conflict handling) properly and smartly. We have g...
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We're planning to 'go live' with Jira SD soon and I wanted to wipe all issues that are currently in the system to start from zero when we flick the switch. Is there a way to do this? cheers
- Question
- cloud
- jira-service-desk
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Is it possible to parse a comment for a username and update the assignee of that ticket to that user
Anytime a Grafana alert is thrown, a Jira ticket is created. Currently, we acknowledge the alert in Grafana, which submits an internal note to the ticket that lists who acknowledged the alert for tra...
- Question
- automation
- cloud
- jira-service-desk
- project
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Hi I used JIRA Service Desk cloud for free planning, the question is my JIRA Service Desk template for Next Gen is empty. I'm not sure why its empty because this site is old (started at 2018). I hav...
- Question
- cloud
- jira-service-desk
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I am trying to integrate JIRA Service Desk Cloud with Slack via a webhook, but nothing is getting posted on the Slack Channel. How do I debug the issue? The audit log only contains config changes and...
- Question
- cloud
- jira-service-desk
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Realizing that one can only modify Request Type if the underlying Issue Type doesn't change, we resorted to having a single Issue Type for our Service Desk project. This allows us to use Automa...
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I want to export all my issues in records including resolves and ongoing one in format and also I want the email ID of the person who have generated because I am able to generate them but in the colu...
- Question
- cloud
- jira-service-desk
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I am fairly new to JSD. I. have done the Admin training part 1 and currently mapping out workflows for my project. The question i have is: Once an issue is raised, and reaches a certain point, how ...
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Hello, My Bitbucket Search option is not working.When i try to search something it doesnt work. *It says search currently Unavailable. Can anyone please help me here. Many Thanks
- Question
- opsgenie
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We have two statuses - Waiting on customer and On hold - for which we would like to send a reminder email to the customer after 24 hours. Is there a way to do that?
- Question
- cloud
- jira-service-desk
- reminder
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Hello, I can't seem to be able to figure out how to create a Next-Gen project while using the Jira Service Desk Free edition. I'm planning to expand this to my company, but wanted to get it ...
- Question
- cloud
- free
- jira-service-desk
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I have a notification policy that applies to all alerts where notifications are delayed unless the alert occurs 10 time within 11 minutes and also has an Auto Close policy for 10 minutes after the la...
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Hi, I have a question, regarding the free version of Jira Service Desk Cloud. I have an experience with Server and I know how to manage users there, however that is not the case wit...
- Question
- cloud
- jira-service-desk
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I need to know how much of a price difference there will be between a cloud and self managed server. What will the support costs look like for self managed? Also I need to know what percentage of the...
- Question
- cloud
- jira-service-desk
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I would like to be able to change a custom field from my list view just like I can for my Status. Is that possible or is it only available for baked in fields?
- Question
- cloud
- jira-cloud
- jira-service-desk
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Hello, I have a few projects in Jira Service Desk, so each customer has one Project. In the Project i have an organization and there i have all the users from this customer with they company e-mail ...
- Question
- jira-service-desk
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