Jira Service Management

Hi, Is there a way to pre-populate the users email address in the Jira Service Desk widget? Currently when users want to create an incident using the form, they have to enter their email addres...

• Question
• cloud
• jira-service-desk

Hey there, I'm looking for a way to count something like this: >>for every unique value in "Domain of reporter", count how many issues have been created matching this JQL<< This is wit...

• Question
• jira-server
• jira-service-desk
• report

We are using the Third Party addon ( Refined Theme ) for customer portal. In that we are calling the API and we are able to display all the fields we want but facing issues when we try to add Assign...

• Question
• customer-portal
• jira-service-desk

Hello Assist, I have use service desk. But in my service desk show me like this error "Jira Service Desk is licensed but not currently installed." If I follow following post : "https://confluence.a...

• Question
• jira-service-desk

Hi, I am an agent/administrator, how can I disable email notifications to myself when I reply to a ticket or create one myself? Regards, Reuben

• Question
• cloud
• jira-service-desk

Hey guys,   we wanted to change the email adress of one of our account. But as it seems we never really get the email. We have contacted our IT department and they tripple checked if all he em...

• Question
• cloud
• jira-service-desk

Hi We have a fairly fresh installation of Jira SD Server. We use O365 account in Jira mail handler for incoming and outgoing e-mail notifications and commenting. Every week we seem to have incoming...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello , When people email Jira is creates duplicate tickets is there any way users can reply to an email and is goes directly into an already created ticket?   Thanks & Regards, Mahesh.

• Question
• cloud
• jira-service-desk

Hello, When the user doesn't accept the invitation it is expiring in 48 hours. Is there any option to extend this up to 1month.   Thanks & Regards, Mahesh.

• Question
• cloud
• customer-portal
• expiry
• invite
• jira-service-desk
• +1 more tag...

I am trying to setup JIRA incident send an alert in opsgenie and we are failing. I have tried same steps shown in documentation and we have also tried adding Opsgenie connector itself in JIRA Project...

• Question
• jira-service-desk
• opsgenie

My events - I am not getting email notications . Can someone help please

• Question
• jira-service-desk

Hello, Using Classic project. We have an issuetype that is assigned to 3 different request types. We created a field called 'FIELD A'.   Is it possible to only show this field 'FIELD A' on t...

• Question
• cloud
• jira-service-desk

I've read the "Advanced searching" help article and specifically example 1 of the precedence section. The results of my query do not exclude "Resolved" or "Closed" tickets. How do I need to reword t...

• Question
• jira-service-desk
• jira-service-desk-server
• jql
• server

...bsp;2:12 PM.   A console view shows multiple errors in batch.js: Uncaught (in promise) Error: No jira/navigation at u (batch.js?locale=en-US&sd_operational=true:24) at s (batch.js?locale=e...

• Question
• cloud
• customer-satisfaction
• feedback
• jira-service-desk
• portal

I want to see if the following is possible: Our CRM holds our user database. (nopCommerce)  A user is authenticated and a cookie is saved with an encrypted token The user clicks support and ...

• Question
• cloud
• jira-service-desk

Jira Service Desk Server Hello Community! How can I make that some customers can see all requests and comments about them? I've tried everything, but I can't do it. Help me please.   &...

• Question
• jira-service-desk-server
• server

How to use a newly created issue key in smart-value completions in Automation for JIRA ? Im trying to cloning an issue using the custom script in another project and sending out an email with new is...

• Question
• jira-service-desk

We use JiraSD next-gen also for communication with other service desks. Many service desk use unique summary to identify the object (and issue related to this object). Jira mail handler can...

• Question
• automation
• cloud
• jira-service-desk
• smart-value
• summary

I am using the External Import - CSV option.  I can do the import, but status and resolution are not importing. I am using a status in the workflow of the project, and a Resolution that exists ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there anyway to set a payment option at customer portal? As anyone use a url embedded or is there any marketplace integration?

• Question
• cloud
• jira-service-desk

We have a service desk help center connected to a knowledge base. When searching using keywords it was my understanding that content within the knowledge base that is labeled with matching keywo...

• Question
• cloud
• jira-service-desk

I need my client's user to look only for their problems on the jira next-gen portal. The Jira Customer Portal should not show all of your organization's problems, but only those that it has opened o...

• Question
• cloud
• jira-service-desk

HI! First of all, thank you very much for your time.   Can I configure this the fields of this ticket tracking visualization?   The one in the portal and the profile of the customer. ...

• Question
• cloud
• jira-service-desk

Hi, we are using a custom approver field which is auto-populated with multiple approvers. All approvers have to approve before the ticket moves to the next stage in the process. Is there a way that I...

• Question
• cloud
• jira-service-desk

Hey, community. Need some help. My customers are sending requests via email. The portal is currently out of use. All new requests and comments to them come by email and are handled by the JETI (Jira...

• Question
• comment
• email
• email-this-issue
• jira-service-desk
• jira-service-desk-server
• +1 more tag...