Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am using Scriptrunner Behaviours to hide a field in the Service Desk customer portal. At first I was doing it by the group of the user but then I changed it to the role of the user and it s...
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Dear All, I want to fetch a report which includes count of Open, Resolved tickets and SLA success rate of Response and resolution SLA of One day within in a one report only. I want to include ...
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I am writing a polling script that should check automatically on regular basis if there are new issues in service desk which have not been assigned (i.e. with status "Waiting for support". If i...
- Question
- cloud
- jira-service-desk
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I'm trying to modify my customer notifications on Jira Service Desk(3.15). In the JSD Project/Project Setting/Customer Notification/Template section I want to add one more variable that is "date &am...
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Hi, We have upgraded our Jira Core,Software and Service Desk to the latest version. We are now finding that email requests coming into a mailbox being picked up by the Email Puller, then gets proce...
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Not able to any items under navigation in Service Desk projects like Queue, Request Types, Reports..
When we restart Jira service, We are not able to see any Service Desk features such as SLAs, Queues, Reports, Request Types.... But we re-index whole Jira system, We are able to see all features but...
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I'm having problems trying to add the generated widget code to a Sharepoint website. Can anyone point me in the right direction for instructions on how to add it properly?
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By mistake delete an organization from the service desk, is there a possibility to recover all incidents?
- Question
- cloud
- jira-service-desk
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Hi everyone! I've been looking for information about this and tried everything that have been suggested but I can not make it work so you are my last option! Basically I want to allow my users to a...
- Question
- approver
- cloud
- jira-service-desk
- next-gen
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...onsidering amount of votes and watchers: Include Domain Level Restrictions for Service Desk Public Signup User(s)/Group(s)/Roles security on creating certain "Request Types" U...
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In the customer portal, Customers can't see the description logged by the agent. Only see the change of workflow statues and comments. Is it possible or is any permission that I need to setu...
- Question
- jira-service-desk
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Is there a way for customers to add other customers to the organization that they are a part of? It seems as though that the only way for a user to be added to an organization is for a service desk a...
- Question
- cloud
- jira-service-desk
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Hi! I sett up JSD in test environment and I want to import the setting (Request type, screen, workflow, custom fields..) to the production environment . can I do it, or I need to make set up again ...
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Hello All, We have 'Due Date' field where we should allow user to enter future date not past date. Currently JSD is allowing to enter past date. Could you please help us to take only future date or ...
- Question
- cloud
- jira-service-desk
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On JiraService Desk Customer portal, User picker custom field dropdown is not working for agents or even admins. All we are getting is the searching... under the field when we type in a name.&n...
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We are getting error message while trying to assign tickets, Add component, sending email from JETI plugin email button.... We tried below options: Reindexed whole instance Restarted Services Rem...
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Hi all, Even though the name of a request is in the subject of the e-mail, it looks like a separate request. Thanks, You can find related picture below.
365 views 3 0 Deleted user April 16, 2020- Question
- cloud
- jira-service-desk
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Hello, I have an instance of Jira Service Desk version 8.7.1 installed on a server with Intel XEON 290 @ 2.90 ghz and 192GB RAM running WIndows Server 2019 Datacenter edition on our com...
- Question
- jira-service-desk
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I’m using Demisto to create tickets and it has a jira connector that uses rest api To create tickets and post comments. How do I post code snippets in description with json data while creating a tick...
- Question
- cloud
- jira-service-desk
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Hi, I´m Tomás Laso, I´m new on this community... I have a problem with the permisions of a costumer, his account doesn´t work, I tried to delete the user and create a new one without suseccf...
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We use the Jira Cloud integration with our Slack so that it posts updates from the service desk into a particular channel. This has been working without fail until Wednesday (maybe possibly late on T...
- Question
- cloud
- jira-service-desk
- slack
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Requirement: Create button that will upload an attachment to external link. The attachment should contain few fields and its value copied in it from the current issue view page. I ha...
- Question
- jira-service-desk
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We are looking for a solution to manage requirements (decompose, versioning, tree structure, export, integrate, etc.). What are the options in Jira and which module would be best for our need?
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With Atlassian restricting Standard Plan JSD and JS customers from executing more than 500 Automation Rule executions per project per month, rules which execute but do not carryout an action che...
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Hi guys , I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into...
- Question
- integration
- jira-service-desk
- opsgenie
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