Jira Service Management

Hi,   We have 3 named users in Jira Service Desk version 4.5.1 but we need 4 user licenses for running Service desk. Why is this the case?     As the admin user access is only use...

• Question
• jira-service-desk

Hello, I received a couple of requests from my customers after they used Jira Service Desk for a couple of weeks. 1. They would like to have some text formatting options when they create requests? ...

• Question
• cloud
• jira-service-desk

I have an Incident issue type, and this is used by multiple request types in service desk, such as "Problem with Software" and "Problem with Hardware". If I have fields that are specific to "softwar...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a new form in JIRA and will have to import over 400 reports from a previously used Access database.  The new JIRA form auto generates a number for each new document created. ...

• Question
• cloud
• jira-service-desk

Hi, I feel I am going to ask a stupid question but here is what I'm struggling with right now. I am trying to activate the toolbar on the description field, the toolbar that we have here when we cre...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am having trouble with the work flow transition. When I close an issue and select a resolution, it defaults my resolution to "Done" instead of what I am selecting. When I go to resolutions and try ...

• Question
• jira-service-desk

Hello,  I have a Jira Service Desk product where a couple of projects are created. My agents support all of them so they were added as internal users having access to all created projects. How...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to change the layout of issue fields and ideally hide some of the core issue fields (e.g. Affected versions, Fix Versions) as we don't use some of these fields and they are shown every...

• Question
• cloud
• field
• jira-service-desk
• layout

Hi, What is the correct way to turn off public signup options and allow users to sign in within the organization only? Users' accounts are linked to GSuite.

• Question
• cloud
• jira-service-desk

In Automation, what is the Smart Value for Planned Date? I can't find it in the docs. Due Date is this: {{issue.duedate}} I tried: {{issue.planneddate}} and {{issue.plannedDate}} To no avail...

• Question
• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-desk

Hi, I am new to Jira SD and want to understand how I can connect a CR to a sprint or a fix version, so that if I have multiple CRs I can release all of them to test and later to production. I have f...

• Question
• cloud
• fix-version
• jira-service-desk
• sprint

I found only "sactisfaction date" display in jira issue change history view. And is there any way to show that? I need to know the reporter of issue what rate he had changed

• Question
• jira-service-desk
• jira-service-desk-server
• server

I see this in the reports and can't define what it is. thank you for your feedbacks on this

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I need to change (remove some of priorities and change the display name) of the priority values for a specific service desk project running on cloud, I am not able to see the priority sc...

• Question
• cloud
• jira-service-desk

Hi guys, New here, just wondering how I setup an email notification when a new ticket is raised in Jira Service Desk?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm using Jira Service Desk. Is there a way to view all the notifications together in one page? I currently click on the notification bell icon and delete the tickets as I work through them. Not the ...

• Question
• cloud
• jira-service-desk

Hi there,   I am really stuck with this one, how do I setup a login-free portal for Jira Service Desk Cloud?

• Question
• cloud
• jira-service-desk

I am trying to update custom email password in JSD cloud. Within the project:  Project settings, Email requests and I can view the email address as with the logs.  However, the Edit and Di...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to add a custom field in the log work screen. Alternatively, I want the user (not customer) to populate a field everytime they work on a ticket. This field must be invisible to the cust...

• Question
• cloud
• jira-service-desk

We're trying to automate our onboarding tasks using JSD. Most tasks are dealt with by internal service desk agents. There are a handful of tasks that need to be performed by external (i.e. non IT) p...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

is it possible to export the email log in jira service desk cloud?

• Question
• cloud
• jira-service-desk

...eturn any records.  What am I doing wrong here?  Is it true that the "waiting for approval" state is correlated with the "MY_PENDING_APPROVAL" and "APPROVER" request ownership? Thanks!

• Question
• cloud
• jira-service-desk

I am looking for a solution to send ticket details to an external team using their own ticket solution to support Tier 1 issues for our company. I have created some makeshift automation rules that so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am writing in order to request help setting up Automation Rule for Jira Service Request. Currently, our workflow looks like this: we are using the Support form, which our clients fill in to open a...

• Question
• cloud
• jira-service-desk

Hello, I have very stupid question. One of admin activated captcha on login and after it we can't override it. Couple people spent hours printing different text and nobody can't log in. Do we have...

• Question
• jira-service-desk
• jira-service-desk-server
• server