Community resources
Community resources
Jira Service Management
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Hello, I need to have a ticket assignee complete their own compliance approval in Jira but even when the assignee is removed from being excluded, it is not taking effect. Can someone direct on how to...
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Can customers use the Virtual Service Agents without login or e-mailadres? Whenever we launch the interface (widget or other forms) to interact with the VSA Virtual Service Agent....
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Is it possible to have a public service desk but show the wiki pages on the portal just for approved domains (or users)?
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Hi All! Please advice if I can block date field editing by anyone who has access to the ticket, I would like to block it on a specific status, but if general is there an option to close possibility ...
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Hello, good day. We would like to know if this migration from Opsgenie to Jira will incur any additional costs for our company. We remain attentive to your comments. Thank you
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I need help connecting power automate with jira assets for the solo pourpose of getting the list of assets that i have and use as a cmdb to create an item in sharepoint for every single one of them, ...
- Question
- assets
- cloud
- cmdb
- etc
- jira-automate
- +4 more tags...
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i dont find this in jira's interface, its confused
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I've seen a lot of posts on this but unable to solve the problem. In short i'm trying to use requestType in Automation. Its always coming blank. Here's what i've tried: Project...
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We have a setup where customer e-mails are send to a shared mailbox and from that mailbox, e-mails that require a ticket to be created are forwarded to the Jira Service Management solution. These e-...
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Dear all, We have the need to update the summary field of an issue after creation in order to combine the value of a custom field and teh summary. For that we have created an automation rule on cre...
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Hi all, We are currently reviewing and optimizing our onboarding process to streamline how we generate AD accounts and provision system access for new hires. Right now, the process involves multipl...
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In our set up in Jira Service management; when a ticket is in status closed the comment section is disabled. Hence it is still possible for the customer to send a emailreply in closed tickets, if the...
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Hi, my project is showing like this, every time I try to edit work flow and automation. Could someone please assist on solving it? Thanks!
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After the announcement : " the Jira Service Management Cloud Free and Standard plans." We're writing to notify you of packaging changes to the Jira Service Management Cloud Fre...
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How do I trigger customer satisfaction survey between two Jira instances via the backbone feature? We have our Jira instance connected with customer's. We want to enable CSAT during ticket r...
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Hello, Does anyone have an example where they have updated the Responder field using JSON in automation? I've attempted to use the code from the page: https://confluence.atlassian.com/...
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Hi, I want to create a rule where a ticket can be assigned to another user only after the current assignee adds a comment.
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Hi we try to recover the account and got this screen, but no email comes, what should we do ?
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There have been 3 separate incidences where our customers have reported that they are no longer receiving ticket notifications from Jira Service management. All affected customers report that they di...
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We currently have an automation in place that opens a new ticket if a customer adds a comment on a resolved issue. The automation excludes comments that contain the words "Thanks", "Thank", etc. ...
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In light of the recent migration from OpsGenie to Jira Service Management, are there any plans to deprecate the OpsGenie Edge Connector (OEC) or migrate users to the Jira Edge Connector (JEC)?
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I'm trying to create a form in JSM. I appears I've reached some sort of max limit on the number of fields/sections/whatever that the form allows. Vertical scroll bar is pegged at the bott...
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Hi, Im looking to update how my customers receive follow up emails- right now they only see the most recent response and the original question. I would like the email responses to include the ...
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How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboa
How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboard? as an example, this particular query: view=list&query=status%3A%20"closed"%20AND%...
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I have created a change management project that will require approval. I understand how to set up approvals in the workflow but i need excluded specific user to by-pass the approval p...
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Atlassian Community Events
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| 24 | |
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| September 9, 2025 11:40 AM PDT |