How to resolve email "Admin notification: Unable to process email requests in {Project Name}"

[Susanti Octaviani]

This type of email is sent to these recipients every day. I'm not sure about the purpose of this feature in Jira, as I haven't explored it yet. How should this be resolved? The Helpdesk email is currently inactive—should I update it to a different address? If so, what would be the impact of making that change

[Marc - Devoteam]

Hi @Susanti Octaviani 

Welcome to the community.

It's not really wise to share a screenshot with real mail addresses on a public forum.

Someone, or an API call or automation is trying to create an issue in Jira with the account that is related to the mentioned email address, but the account is not active or has been granted a license.

All people receiving the email are either site, org or Jira admins, this to make them aware that this action is occurring on an inactive account.