Jira Service Management

I am trying to create a new ticket in a software project and make this visible in our customer portal. I have created a software project and created an issue in this project. I know want to make th...

• Question
• cloud
• jira-service-desk

When I go to the item in "Settings | System | Email | Outbox", I can only disable and enable the SMTP settings. These are obviously only the default settings. But I want to use my own SMTP server h...

• Question
• cloud
• email
• jira-service-desk
• smtp

Dear community, One of my daily tasks in using Jira Service Desk is to create a daily CSV/Excel file with issues based on specific criteria (created or resolved during the previous day). Is there ...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud

hi, My question is if you possibile edit the buttons on the screen to service request? for i would adding on button for selected directly the state of request  thanks all    

• Question
• jira-service-desk

Hi, We have recently set up a service portal. When you log in as a user in to the portal on the top right corner there is an option to close a ticket. We would like to remove it as we don't want t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Current I use OpsGenie with Prometheus and I have a big problem. Alertmanager creates new alert and after a while it closes this alert during this operation opsgenie always creates new alerts, not de...

• Question
• cloud
• opsgenie

リクエストを作成するときに要約フィールドを非表示にしておき、作成日時と作成ユーザ名で自動的に値を代入してほしい。

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

リクエストのステータスや解決状況、承認者一覧を修正したい。

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Hi  I'm Joe. I am a Product Manager for JSD cloud. My main focus for the coming year is on the knowledge base and portal. I'd love to get on a quick 20-30 min call with you and talk about...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• knowledge-base

Para un ticket, el agente envio una respuesta con un archivo adjunto. El cliente recibe el correo con el texto del comentario y se ve el icono del adjunto. Pero al dar clic, no se abre el archivo. En...

• Question
• cloud
• jira-service-desk

I need to do a JSD demo and I need sample data to work from.  Whats the fastest way to make this happen?

• Question
• cloud
• jira-service-desk

HI, I would like to know if there is an option to display a warning message to the Agent when closing the issue to notify there are linked issues that are not closed. appreciate any help on this! ...

• Question
• jira-service-desk

My work is moving from Jira Server to Jira cloud. When we were using Server everyone just emailed issues into Jira. Now we've decided to make full use of Portal, and we're going to try to get custo...

• Question
• cloud
• customer-portal
• jira-service-desk

Hi there! Is there any way to import a csv into a custom field of type Select List (single choice)?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software
• jira-software-cloud

Does anyone have any use cases using the Email Notification Templates? Not being able to carry the priority of the issue in the subject along with not having the ability to pass through the name of t...

• Question
• opsgenie

We have multiple customer fields in our automation email that we use to pull information to make sure end user can view in the email and also add the url to the ticket.  Example of our email bo...

• Question
• automation
• cloud
• jira-service-desk

I wanted to see if there was a way to create a drop-down or multiple selection options for software request-driven from the customer portal. Not sure if this is possible, if not i have a question abo...

• Question
• cloud
• jira-service-desk

Hi, When a comment is added in Service Desk, we wait about 30 seconds to view the comment in the issue. I don't understand the reason. This situation exists only for Service Desk (1 project) Extr...

• Question
• jira-service-desk

How does one enable sending of replies/public comments to email addresses listed on an issue in a custom field we're calling "Additional Reporters," not just the individual listed as a Reporter. W...

• Question
• cloud
• jira-service-desk

Hello, I created two similar projects and created in gmail two emails for sending notes to jira service desk. One email arriving in the project like it suppose to be but second email in second proje...

• Question
• jira-service-desk

I have validated the domain ok trough DNS, added the spf and the cname s1 and s2, but io cant validate the domain trough the tool, gives me Unknown server error without description, and when I t...

• Question
• cloud
• jira-service-desk

Hi there community, I can't get our next gen service desk to choose the task priority based on the priority set by the email sender in their outlook. I've seen posts about jira classic doing this, ...

• Question
• cloud
• email
• jira-service-desk
• next-gen
• priority

When building a request type and adding fields, is there a field that add that would offer choices or options for a client to specify request.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We often create Incidents from inside Jira in our JSD Helpdesk project.  But what I'm being told is that when we do this it is actually created in Jira Core so the emails that go to customers do...

• Question
• jira-service-desk
• jira-service-desk-server
• server

• Question
• cloud
• jira-service-desk