Community resources
Community resources
Community resources
Jira Service Management
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What we're looking for is a CRM plugin that can contain all customer information like services, products, other custom purchases/attributes etc. And then the ability to import these attributes as a ...
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How to hide the name of the agent in the letter to the client that comes to him when the agent leaves Reply to customer in the request task? !!!(not in letter's body, in author(look at yellow line...
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is it possible to change the name of the sender in the letter from JSD, which comes due to the settings in the Customer Notification. The default name is Jira Serviece Desk Widget. Can I change it? ...
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Hello, I try to install a free addon to my JSD Cloud, but I always get an error message. (The addon name is "WhatsApp Notification Cloud") I try to install another addon to my JSD Cloud and it's wo...
- Question
- cloud
- jira-service-desk-cloud
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Hi I want it to be added as a comment to the original issue. I have searched the documentation but I have not found anything about this. Best regards Ola Persson
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My department uses the Incoming Call integration. We setup different key presses based on the teams/project. We can then setup an escalation based on the key pressed. We th...
- Question
- opsgenie
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Hi, we created a dedicated email customers can send requests to. We receive emails from customers, but customers don't see our replies. can you help?
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I would like to make the comments box mandatory especially when replying to a customer. What is the best way to get this done? Thanks
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How do I create reports per request type
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Since upgrading JSD to version 8.11.0, SLAs formatting seems to be a bit broken. Is anyone else getting this? UPDATE 05/10/2020 Also formatting issues when editing queues:
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Hello, Community! I would like to share a solution to a fairly common problem that you could apply in your practice. The article consists of the following sections: Task What we have Deci...
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Hi all, In Word i have a chapter where i want to import issues from the last month from Jira ServicesDesk. So that with one click i can import it directly, and only the fields that i want. Regard...
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I am trying to call an external API which then triggers some automation in another system to run. In order to call that API, I must pass an "Authorization: Bearer 1234104391902348" header to th...
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While we're building our help pages, I would like to remove / disable the "Search for Answers" from our portal. Couldn't see such option under project setting nor the portal configuration
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we are working to get other teams on to Jira Service Desk. One of the questions they asked is how extensively we can use dependent questions. I'm only aware of one level of dependency: 1 question whe...
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En ocasiones, me ingresa una incidencia para la realizacion de una tarea. El cliente que lo solicita no ha cumplido con cierta informacion requerida para el pedido por lo que puedo pasar la incidenc...
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We are looking into using Custom Fields on some of our Issue Screens. Before we do, our concern with adding and using a new custom field is that it will be overridden or removed when JIRA is updated\...
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My business wants to display SLAs to the customer on the "Raise a request" screens. Ideally this would be in a similar fashion they are displayed on standard issue screens that the agents see.&...
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Hola, la incidencia inicial se realizo al mail del centro de ayuda, esto genero una incidencia. Posteriormente algunos conversaron usando el correo electronico es decir que esos avances quedar...
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Hi, Every time a Jira Service Desk ticket is created I clone it based on some criteria. Every time a comment is added to the original ticket, I copy the comments over to the cloned ticket. I am usin...
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According to our contract we have Jira Service Desk (Cloud) Premium which should afford us support but we are unable to connect. Can anyone let us know how to do this? Thank you in advance for your ...
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Hello, I need to know how to include the data collected by a complement in a custom field. We have Time in Status installed and we need to collect the information it gives us in a custom field to b...
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I've enabled the Service Desk CSAT customer review. But somehow client's don't get the request when completing / closing a ticket. I've tested it my self with a private email address. They do rece...
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Hi, We are trying to set a custom outgoing email address for customer notification in JSD. Out organization is validated with GSuite and the domain we are attempting to use is...
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When using the Jira Cloud Slack integration, through the three ellipses menu it is possible to add comments to tickets. When we comment using Slack, this is added to the ticket as an external comment...
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