Community resources
Community resources
Community resources
Jira Service Management
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When creating an automation, I need to put the issuetype field in the THEN clause, but it is not available in the list. I use the JIRA Service Desk 4.12.0 and Jira Software 8.12.0 Can you help me? ...
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Dear all, I need to define an approval stage with three options: the usual accept and decline ad an additional "please give me more info". Is this possible? How? Thanks in advance, Enrico ...
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Hi, I have verified my domain and it works. When i want to set up an own email address under notification Tab, I get the error: "DKIM validation failed for this domain". But the Domain has been verif...
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Is there any possibility to insert links to Jira Service Desk comments in a more simple way than using the standard option? It is not very convenient for our support to use the [Link Text|URL] featu...
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How do you setup a policy or a rule to Auto Restart acked alerts? So that after X time, the alert will restart sending notifications about it? I can't find a way to do it in the documentation ...
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when I create issue from the email letter, customers had created from the address list (To and CC fields) of email messages? it is in Request participant every time. Is it possible:...
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Hello, We're looking to create a group for managers in our company to review open issues. They don't need to work on them like users/agents, only read them. Is there a way to do thi...
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I'm trying to add Request participants or something like to the portal as a required field at ticket creation. We want to make users enter their manager if it's a request that will request manager ap...
557 views 7 0 Deleted user September 8, 2020 -
Is it possible to add an embedded video to Service Desk Knowledge Base without any add-on?
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Hola, estoy buscando como agregar formatos estandar para un tipo de solicitud, ya que la informacion debe ir estandar, es posible realizarlos en la configuracion de los campos de la solicitud.
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i have a single selection custom field having several values(A,B,C,D). for issue type bug I need to display A and B Only For others, I want to display A, C, D is this possible without usin...
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We use Jira Service Desk Server 4.5. Could you tell me please: is it possible to setting the registration form for customers: add required field and approval from our side? Thanks for helping!
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It is a legal requirement to ask for permission to store personal data such as an email address. So when I ask a customer to provide her/his email along with his/her problem via our customer service ...
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I have a custom field called "Affected End User" in the Create Issue screen. I wanted to add this custom field to the email notifications. This field is defined in the workflow "Create" transition wh...
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Hi, We've integrated Jira APP into our solution on Infobip CUP portal. Since GDPR doesn't allow to search users, we prompted a client to make 'Reporter' field as Optional. But Jira API always retur...
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Hi all! Is it possible to disable Service Desk application from server instance? JSD application version 4.6.1. We only use JIRA on that server and we moved JSD on different instance, but we would l...
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Found this documentation piece describing how to remove unwanted fields from customer portal view (agent view). How do I do this in JSD Server?
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For Jira Service Desk Cloud (Next Gent) is there a way for prompt the agent to add a comment to customer when resolving case. I can get them to update fields but not add a comment
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I want the link to be aci.atlassian.net .
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Hi, is any way to prevent redirect mentioned in title in for example servlet filter?
475 views 2 1 Deleted user September 7, 2020 -
I am currently working with a group of students and would like them to use JIRA Add-on in Excel to pull data from Jira Service Desk. How do I go about granting access to their gmail account ...
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When I enter a photo in the text or attach a document, the email that the customer receives does not appear the photo in the email content and the attachment does not appear in the email I have chec...
842 views 4 0 Deleted user September 7, 2020 -
Can anyone tell me where Jira Service Desk (or the whole Jira suite) is hosted? We would realy like to know for privacy terms etc.
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is it possible to make info field what include emails of recipients from what email box create the r
is it possible to make info field what include emails of recipients from what email box create the required? we have email box. there is integration with this box and create the task in SD. I need t...
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We would like to allow customer to self register for our Jira Service Desk customer, however we do not want them to automatically be granted access. We'd like administrators to approve the request. F...
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