Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I have a workflow setup with Approvals in place, but I noticed the field that contains the list of Approvers is editable by others. How can I restrict this so only the Approvers predefined...
- Question
- cloud
- jira-service-desk
-
...ast comment for customer was added: Current Focus Point: To get around this I created a custom field called "Comment for Customer" using the Field Type 'Last public comment date'.&n...
- Question
- cloud
- jira-service-desk
-
Hi, I create share rule, where I want to set share the issue with specific user. When I create issue and conditions are ok I don't see this issue on portal marked as share with that specific person...
-
I need to remove a user that is no longer with me from service desk. When viewing their info, I see this: Why are the options grayed out? How do I remove him from Service Des...
- Question
- cloud
- jira-service-desk
-
Problem: I would like to manage the testing process from staging to live... right now the board only has 3 columns, how do i reflect an issue has been tested on staging but not yet on live?
-
Hi, We granted an access to a client in one of our Service Desk. He had been using this without a problem, creating tickets etc. Somehow he cannot access the portal now, even though this email is ...
- Question
- cloud
- jira-service-desk
-
We don't want to allow users to remove the Participants, So looking to disable the remove option in the customer portal. Could you please help me on this regard. I have attached screens...
-
I have added external customer e-mail address in JIRA Service desk project. When customer tried to login first time, customer chose 'Forgot password' to recover password and then login. However passw...
- Question
- cloud
- jira-service-desk
-
I need to make the assignee base off a custom field (user picker) : Trigger: When issue is created If: Status equal (status of choice) AND: Assignee is Empty custom field (user picker...
- Question
- cloud
- jira-service-desk
-
I'm getting error 400 when trying to get property from request type. Already tried to authenticate with an encodedBase64 user and password, but it didn't worked. Code: def username...
- Question
- cloud
- jira-service-desk
-
How can I organize my custom reports in alphabetical order?
- Question
- cloud
- jira-service-desk
-
My use case is that I want to create an alert if a job event has failed. I do realize that the current functionality for Job Event isn't listed https://docs.opsgenie.com/docs/gitlab-inte...
-
I would like to know what is the difference between; Watcher, Participant, and Share in Jira Service
We want to know what is the best practice of when to add a person to a ticket. Here is what I think each option should allow. We may have a non-agent who is a SME and we want him to foll...
-
Conocen alguna empresa en Colombia que preste servicios de asesoría y/o implementación para Jira?
-
El cliente requiere visualizar el reporte de casos a través del portal. La principal funcionalidad es organizar los casos por fecha de creación. He probado algunas aplicaciones y no me ha...
-
Closed/Finished/Done issues do not show in the queue.
- Question
- cloud
- jira-service-desk
-
In Jira Service Desk what makes a User an Agent vs. User. Is it by permission, group, role or what?
- Question
- jira-service-desk
-
Hello. Today I updated my Jira Service Desk to version 4.9. The size of the columns in the rows became giant as shown in the image: It was impossible to work from notebooks and...
- Question
- jira-service-desk
-
Hi, I'm new to JSD and trying to set up some workflows for staff onboarding. Our process requires an approval from one of a group of staff who need to provide some information before they can approv...
-
My colleague and I have the exact same permissions. We are both site-admins, and both project admins of a specific service desk project. She created a number of orgs, and recently had a request to se...
- Question
- cloud
- jira-service-desk
-
I need to create a service desk ticket request that contains yes/no branching. Like this. Reset FunkyWidget Password Are you using a Windows Laptop? Yes|---> go to the FunkyWidgetPortal and cho...
- Question
- cloud
- jira-service-desk
-
How do I go about doing this? I have two help desk projects on our help center; one is defunct and the other one is our sandbox. I don't want our users to access this so I need to delete our hide the...
- Question
- cloud
- jira-service-desk
-
Every time a new client account is created, it automatically attempts to add them to JSD Service Desk group and attempts to consume a license instead of being a customer only.
-
Hello, I'm trying to put in place a workflow for my Scrum Project in Jira. At one point, in a transition, I need approval and I need to NOT allow the next status until the approval is confi...
-
Greetings! We just started learning Atlassian Jira Service Desk Need your help! We use the Jira Service Desk to receive applications and Jira to conduct internal projects. Sometimes, the one who ...
- Question
- jira
- jira-service-desk
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 52m ago | ||
| an hour ago | ||
| 2 hours ago | ||
| 3 hours ago | ||
| 7 hours ago |