creating an approval button for my manager to approve certain types of request

[Deleted user]

creating an approval button for my manager to approve certain types of request.  I tried to set one up and my manager got an alert, however, there is no button to approve.

The project is created by my manager.  I search around the options and cannot my the place to configure this.  Please help.

[Deleted user]

Anyone help on this?

[Marco Brundel]

Hi @[deleted] ,

Is is possible to set up an approval stage for a request. Did you have a look at https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-an-approval-stage-for-a-request/ for more information?

Regards, Marco

[Deleted user]

Thank you Marco for your help.  I have created an approval and added to workflow on the project my manager created.  I created a sample ticket and placed my manager as approvers, but he haven't received the E-Mail.  When I previously used the default field "Approvers" my manager was able to get the E-Mail.  Any idea if I missed something?

[Marco Brundel]

Hi @[deleted] ,

Have you set the customer notification "Approval required"?

xxxxx.atlassian.net/jira/servicedesk/projects/KEY/settings/notifications/customer-notifications

greetings, Marco

[Deleted user]

thanks again Marco.

This is what I want to know, there will be two different types of request tickets,  One will required approval while the others won't.  How can I set that?

Best Regards,

Kelvin