Community resources
Community resources
Community resources
Jira Service Management
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Hello, I migrated my service desk to a new website using the jira service desk cloud backup tool, and I have this problem in the new site: When I write something in the Description of the form and ...
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Hi, Whenever we have a customer request that have more comments that usually (more than 30 let`s say) Jira Service Desk is having trouble loading request. It`s usually taking more than minute to lo...
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Weird one... I want to set up an automation rule which basically says that... if "Request participants" includes a certain email address, then remove that email address from Request Particip...
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Hey, I'm trying to create to SLAs for issues created within office hours, and a different SLA for those created outside office hours. So the time to first response for office hours would be for ex...
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Hi all! Grateful for any assistance. I had a previous evaluation version of jira service desk running in windows with the embedded h2 database. It became corrupt during testing and could not be f...
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Hi! After getting the update (Sep / Oct 2020), we encountered an error with configuring the SLA Our request type uses field Urgency and has value of Low, Medium, High and Critical (see Urgency.pn...
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Hello, I'm currently adding users via API to my Jira Service Desk Cloud instance. Important to know: The instance is connected to a ADFS for SAML SSO authentication. Is there a way to disable ...
818 views 1 0 Deleted user October 2, 2020 -
I'm currently assessing Jira Servicedesk as an option for our ticketing solution, and is on a free plan for Jira Service Desk and I'm having trouble with request creation via e-mail. I setup a perso...
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We have a few different service desk and then we have other software projects that are the back end to the service desk. If we have a next-gen project can we clone from there or to there from a class...
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We have a short-term need to integrate with a customer's ServiceNow instance and therefore don't want to invest in API development or subscribing to an add-on or platform solution. Wondering if anyo...
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Hello altogether, one of our clients has realised a problem with Service Desk customer notifications if an agent comments publicly in a short period of time. After a check I can confirm the ...
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When we want to add a user by using "@" in the comment box or reply to a customer or just a comment, it's not showing up in any user in the org. And even adding watchers to the watcher list do...
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I'd like to be able to change the language of this button as it's not commonly used language for our target audience, and we'd like to adjust it to something a bit clearer for them. I couldn't fin...
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Hi, does "application linking" (between jira servicedesk & jira software - both self-hosted server-licensed - but separate installs ) have all or most of the "integration" functionality ...
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I have 2 filters, SpecialWeeklyCreated and SpecialWeeklyResolved. When I run the SpecialWeeklyResolved filter it shows me "Created Date" in the basic view, but when I go to the advanced view it...
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Como agrego un esquema de seguridad jira service desk o como resuelvo que por equipos solo vean la información que les corresponde. gracias
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Hello, my question is the following. After clicking the "Create" button, you can create a new ticket. Here you can fill out various fields. How do I get a "new" field in this form? I would like to ad...
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Hi guys, I´m integrating zabbix and Cloudwatch in Opsgenie, but i´m receiving many duplicated alerts. Is there a way to only close alerts without ack?
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I am using a Next-gen HR service desk project. I would like to have a process set up so that when a person submits a onboarding request, it will automatically trigger tasks to be created for the IT t...
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How we can exceed the free trial to avoid the emails limitation, we are using this instance as the main one and we need to notify the customers about all the changes that happen on the tickets.
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How offten do the REST Api for Jira Service Desk get update and do the structure is modified ?
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Hello, is there a way to use SAML SSO (via ADFS) with Jira Service Desk for Customers? I'm facing two problem scenarios: 1. If I add the customer as user (via REST API) it gets counted as agent wh...
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Hi I want to put regexp validation in script runner on field that is used on specific request form on JSD portal. I know how to build regexp validation using scripr runner (I use it in some ...
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Hello - I'm hoping someone can help me to resolve an issue I have when I try to capture issue information in an email notification. I'd like the issue summary, key and a custom field to be presented...
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Hi, I am trying to work with a basic approvals workflow and have trouble attaching a group of approval users to the workflow to approve it so the ticket progress. Scenario: I would like to select 5...
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