Jira Service Management

In Servicedesk we have Change requests (RFC) with each one or more linked issues. When RFC's have a dependency on other RFC's we need to establish a link, so these changes can be tested en released ...

• Question
• change
• cloud
• jira-service-desk
• link

I've added an additional email account to my Jira Service Desk project. Now I'm trying to set the default request type of this email account to a newly created request type. But in the dropdown menu ...

• Question
• cloud
• jira-service-desk

I have a user that id considered an admin of the project, but is not getting notifications when tickets are submitted in service desk.  I've done a test email, and only I received it on my email...

• Question
• cloud
• jira-service-desk

Hello, I'm still very new to Jira Service Desk and we are looking to create a repport based on service desk support tickets created by (reported) our customers grouped per client we have. Example. we...

• Question
• cloud
• jira-service-desk

I created another Service Desk project and when trying to clone an issue I get the following error message : Cannot clone issue. Caught PSQLException for insert into "public"."A...

• Question
• cloud
• jira-service-desk-cloud

Where do I go to change the "Need to raise a request? Contact us." text on the portal? I feel like this should be simple to change, but I cannot find where in Jira Service Desk to do it. Also, ...

• Question
• cloud
• jira-service-desk

Hi, While configuring email request in Jirra , Iam able to edit only email part. But I want to change the domain cascadera.atlassian.net. Eg: Test @cascadera.atlassian.net Is there any option&nb...

• Question
• cloud
• jira-service-desk

Hi guys,   I am having issues identifying requesters because I cannot see their emails when the request is created in the Portal. I had to open my service desk to public so basically anyone c...

• Question
• cloud
• jira-service-desk

Hello, Integration was successful. But when I go to the customer portal and try to search for articles. I can only find articles using English words in the search. When using other languages, the se...

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• jira-service-desk
• jira-service-desk-server
• server

...roject, 1 public and 1 private?  Thanks in advance!

• Question
• cloud
• email
• external
• jira-service-desk
• portal

Can not create SD project: Log entry shows following 2020-06-03 13:01:25,239+0600 http-nio-8080-exec-24 ERROR glebk 781x21966x1 1a1c0uc 10.0.0.189 /rest/project-templates/1.0/templates [c.a.p.r...

• Question
• jira-service-desk
• jira-service-desk-server
• project
• server

Hello teachers, we want to conduct multi-person conversations with customers through JSD. Such as: 2 customers and 2 customer service dialogue, customers do not need to register an account. May I ask...

• Question
• cloud
• jira-service-desk

Hi, teachers. Scenario: The customer does not register a JSD account and contacts us via email. The customer's mail can not receive the attachment file we reply, please ask me how to set up to solve ...

• Question
• cloud
• email
• jira-service-desk

Hi Team, good day! Hope you are doing well~~~ My team is working on integrating JIRA Service Desk with Netcool/OMNIbus and Netcool/Impact to implement creating tickets automatically based on alerts...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Guys, I have migrated from Java JDK to Open JDK for my jira service desk, just need to know if it is required to use any certs, keystore and trust store for open JDK? Remember we were using it for J...

• Question
• jira-service-desk

Hello everyone,   Just want some advice on how I can clean up or optimise my JQL. I have automation set up to run.   Do I need the similar JQL query in the 'If' area if it's already in ...

• Question
• cloud
• jira-service-desk

My messages are coming in all squished up with a bunch of space out to the right.  Any info on how I can make this fill in properly would be greatly appreciated.  Thanks!

• Question
• cloud
• jira-service-desk

Hi, I'm sure there is an answer already but is there a way to move the help desk widget? It is spilling over onto the scroll bar and we've had complaints about it being in the way. Any ideas on how ...

• Question
• cloud
• jira-service-desk
• widget

Hello! I noticed that the satisfaction survey was not sent to the client even if the option in "costumer notifications" and "satisfaction settings" was enabled. Then I realized that this is only se...

• Question
• cloud
• jira-service-desk

Hi, From my understanding by default a customer can only view ticket request he/she has created from the customer portal. I would like to know if it is possible to allow certain customers to view t...

• Question
• cloud
• jira-service-desk

They should also only have access to Customer Portal.  What am I missing?

• Question
• cloud
• jira-service-desk

If you’re a cloud customer, visit our Jira Service Desk Cloud support page! for more documentation and resources on marketplace apps, system status updates, billing and licensing, bug sugge...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a custom issue that I created (lets call it CFO Approval) that I would like to add to a new issue type (lets call it Software Acquisition).  I can go through the process of adding it to ...

• Question
• cloud
• custom-field
• jira-service-desk

We use Jira Service Desk (Server) up to 3 agents. In my opinion, it supports unlimited customers who can create issue ticket. However, when we set up the email incoming server, handler, and we test...

• Question
• jira-service-desk

Some Service Desk tickets assigned to a user are not showing on the "Your Work" dashboard. We think this has to do with incorrectly set Service Desk ticket resolutions. – - – - – The ticket is "In ...

• Question
• cloud
• dashboard
• jira-cloud
• jira-service-desk
• resolution
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