Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have created a SLA to start when the assignee changes, however when it changes assignee again, I want it to restart a new count down but it doesn't. It just accepts the assignee changed ...
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My settings are this. “’klant’’ is filled in and the “datum automatische mail”also But still i dont get any email. The 2 fields are exactely the same. When i change the when. I do get the email. ...
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Hi, Can I set gadget refresh interval to 10 seconds?
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Hello, so Extensions for JSD allows us to define dynamic forms (different fields will be displayed based on the value of the first field). I was wondering, if this was possible for descripti...
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Hi, I want to change the customer permissions on a JIRA service desk project via an API call. Is it possible? The default behavior is that whenever you a new project, anyone with an account on http...
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At the end of each Knowledge Base article is a question asking if the reader found the article useful or not. I can find in the default analytic reports within the Service Desk project how to track t...
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There is a requirement for user signature to close an incident that is resolved by field engineer. Has anybody in the community has implemented any such requirement using JIRA Service Desk server edi...
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Hi @ all, after working for more than 5 years with Jira Software, we're new to Jira Service Desk and try it on a first test instance. We're a small team and want to make it as simple as possibl...
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So the lack of project arrangement on the portal is a big problem. We started with some smaller divisions as a trial and now we're getting to the larger stuff we need to be able to arrange it...
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We are trying to change the names of priorities from Highest, High...etc to Critical, Major...etc. I can see we can achieve this using Translate priorities. However, this is ...
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Ola, Tenho a necessidade de criar uma automatização que faça a seguinte regra: Tem uma fila determinada (CLIENTES) nesta fila tenho alguns tikets com dados em alguns campos personalizados! ...
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Hi there Can someone please tell me what the white "i" in the grey circle means in automation? There is no tooltip when I hover over it to provide further information Th...
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We configured the demo service desk, but it seems that we need to actually create a new service desk because the portal still has references to the demo aspect I can't remove.
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In JSD is it possible to Edit the screen presented to Portal users (Organisation and Customers) to include not only the Status (Resolved) but also the Resolution (Fixed, Cannot Reproduce, etc) state?
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Hello Team, I am getting the below error while trying to schedule a refresh in Google Sheets using the 'JIRA Cloud for sheets' add on. Please assist. Thanks.
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Hello, We currently use Anixis Active Directory Security Software. Our IT team is wondering if JIRA has the ability to handle something similar for password resets? Can you help det...
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Hi All, I'm using Jira Service Desk Cloud and i need to integrate a Live Chat in order to fast communicate with our customers. In which way i can manage that thing? Could you please suggest me t...
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Hello together, the status messages that we have defined are not translated by Jira. My colleague has set the ticket system to German and changes the status. The customer gets the status change in ...
- Question
- cloud
- jira-service-desk
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We recently setup a new service desk cloud project and we started having issues with requests not being received by the service desk. We did some trouble shooting on total attachment size, individual...
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Hi you all, we need to add some customized html code with javascirpt into customer notifications. This code snippet is to generate a link an external customer can use for further se...
515 views 0 0 Deleted user September 4, 2020 -
Hello! I want to run a script on my server on certain events in the service desk, I have configured a webhook but none of the fields contain the email of the user who made the request, only his name...
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Hi All, Suddenly in Jira Service Desk 3.16 , SLA configuration page existing Response and Resolution SLA are missing in Project Settings. In logs giving below error 2020-09-03 17:59:52,905 http-nio...
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Hi All, I have create a plugin app to create a comment and this to issue. I have added this app to post-function of Create transition workflow. The problem i am facing is the plugin app takes some ...
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Hi, Can we add a customer in an existing Jira Service Desk Project via a Rest API call?
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Hello, We have identified that our Time to Resolution reports convert hours into days using 24 hrs as a conversion unit rather than 8 hrs. This is happening even thought time tracking is currently o...
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