Community resources
Community resources
Community resources
Jira Service Management
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Currently Out Of Office messages are being added as comments to Jira tickets. Is there a way to specifically filter out Out Of Office messages so they are not added as a ticket comment?
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Resolved tickets are not transitioning out of the open queue. I have checked the queue filter and the workflow. There have been no changes to either of them. The queue worked as expected on 10...
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Hello, With the recent announcement from Atlassian that they will discontinue the server versions of their products we are looking at alternatives, namely using Jira Service Desk Cloud. Right now w...
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Hi, I upgraded Jira to 8.13 and it went all great, but for some reason, if I try to update or install an app, it fails. Here is the log: java.lang.UnsupportedOperationException: This method is not...
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Hello, I go to the customer inquiries in the servicedesk (Where customers can communicate their inquiries) and to "My inquiries". Where can I configure the filters? With the add-on "Theme Extensio...
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Is there a way to have the company name field (custom text field) auto populate based on a users login information?
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I am trying to create a task 5 days prior to the due date in Jira Service Desk. The JQL I tried triggers the automation 5 days after the due date. What would be the JQL?
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Hello, I am new to Jira. The situation: We are a small business with a 3-man service desk and an external developer. We are using Jira. The Developer is using Gitlab. They would NOT move to...
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I inadvertently setup 2 products for a service desk. I would like to delete this one. I don't see any way of doing this. How can you delete an unwanted product?
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Hi Support, Per the KB post, it says if the email subject has an existing Issue key, then the email body will becomes the issue comments instead of creating new issue. However, we have noticed that...
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My queues aren't updated correctly and sometimes my status isn't either. I've less that 20 queues all basic, all listing by filtering workflow status so i've one for work in progr...
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Hi, I would ask you a question... I read some documentation about this integration and there was written that you can create a jira issue from Zendesk, but nothing about the opposite. I mean, our id...
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We want our customers (from other companies using our apps) to email Support@mycompany.com and we will auto forward those emails to a group which will include Support@mycompany.atlassian.com. &n...
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Hi, I want to know how I can change fields (type: Select List (single choice)) directly doing click in it and select one of the values of my list. Sometimes i have to change in 5 or 10 tickets...
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Anyone else having the following issue since 21st Oct 2020 When I complete or move a call to another group the call will disappear off the queue but when the page automatically refreshes the call is...
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Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
- Question
- cmdb
- insight
- jira-service-desk
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Hey everyone. I have set up the widget on service desk. I have configured everything correctly and set up a login free system. When I copy the embed code and put it on my site anywhere (head...
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We have connected our company support mail to JIRA service desk, but we are not receiving all mails in JIRA service desk from customer, if we compare the mailbox and JIRA service desk, not e-mails ar...
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We're using JIRA Service Desk 4.11.1 with a Refined themed portal and ProForma based request forms. I've been asked to change the wording presented to users in the drop down where they can...
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The user guide on how to set up KB integration is totally confusing when it comes to the step about setting up a user that is supposed to be used for the Confluence access from the Jira Service Desk ...
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Hey there, Can you advise how can I disconnect HubSpot from Jira Service Desk (Cloud)? Thank you! Ross
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my error urllib.error.HTTPError: HTTP Error 401: Unauthorized
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Hello! So I know that you can search KBs on Jira Service Desk Help Center, but can you also list KB articles there dynamically? Some examples would be something like displaying 5 top viewed articles ...
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How do I easily acknowlege an alert? A competitor's product allowed me to respond to a text message with a specific number to acknowledge, resolve, or escalate an alert. That was nice.&nb...
2,138 views 2 0 Deleted user October 21, 2020
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