Community resources
Community resources
Community resources
Jira Service Management
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Hi, Anytime a document is attached to an email sent to our service desk inbox, it runs through a virus/malware scan. As a result of this, a temporary duplicate of the email is created. J...
- Question
- jira-service-desk
- cloud
- duplicate
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Hi, preconditions: Jira SD server and Jira Software server are run on the same instance Created user directory for exchange users in between the two Jira's In SD I can see users in the group jira...
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Unable to assign tickets to one of the team members who have the same permissions as other users whom I am able to assign tickets.
- Question
- cloud
- jira-service-desk
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Hi, i'm trying to export (with xporter) a Grid with ${html:TableGridField}, but i'm always getting a result like the following: {"ducketId":"2","rows":[{"rowId":"row_84188e64-a5c6-4d9f...
- Question
- jira-service-desk
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Hi All, We are currently using GitBook for our documentation, and this is the website URL for our public facing documentation: https://docs.linuxfoundation.org/docs/ (this is an auto g...
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Hello, My team is looking for implementing SLAs fro our service desk agents. Some agents are IST time zone where as some are in EST/PST. Currently, we have implemented our SLA Calendar to 7:00AM t...
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I'm using script runner behavior version 6.2.1 to populate value on my jira service desk customer portal screen. Below is the code that I use to set the multi-user picker custom field: def ap...
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Hi team, We have installed Jira Service Desk(Data Center) on our server(OS version RHEL7.8). Our server is in a restricted network zone, but we open 8080 port on firewall to allow the traffic. We ca...
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Hello, I am looking for some detailed information about migration from Zendesk to Jira. I want to know if I can migrate all information about zendesk tickets ( ticket number, comments,category...
- Question
- atl-orange
- cloud
- jira-service-desk
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I have a confluence site connected to service desk. The help/how-to specific pages appear in the user searches when creating service desk request. However I have files, supplied by vendors/how to lin...
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Hi, i have a custom field that is called "Assigned Team" and is populated upon first workflow step of Team Triage, before actually been assigned to an agent. On the Team Triage status, one c...
- Question
- cloud
- custom-field
- jira-service-desk
- required-field
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I have a JSD Next Gen project, SERVICE, and want to create a report that shows all users who worked on the ticket. Worked on the ticket is defined as: were assigned to the ticket, were Reque...
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We have a JSD project where customers can create their own accounts, but after a certain period of time we need to delete the customer account. What is the best way to automate this?
- Question
- jira-service-desk
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Hi, We are wanting to allow our customers to login to customer support site using Okta or Ping or similar SSO provider. They are not tied to our internal users or so where we can use SSO as we alrea...
- Question
- cloud
- jira-service-desk
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SD is configured to allow anyone to share by searching using email address. For most of our 2,100 users, when they select to 'Share', they can type into the "Share this request" dialog box and find a...
- Question
- jira-service-desk
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I am seeing that only one particular user, in one particular ticket, in one particular project is not receiving notifications about comments. If I clone the ticket, keeping attachments and links, not...
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Someone tried to hack our G Suites account over the weekend. I changed the password to the gmail account, and now the gmail account is no longer creating issues in our JIRA project. I checked the IMA...
- Question
- jira
- cloud
- jira-cloud
- jira-service-desk
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Is it possible to add text to an issue title via the workflow? For example if I check a box in an issue and them move it to finished I'd like the word LOST to be added to the end of the existing issu...
- Question
- cloud
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Hello community why Jira Service Desk App doesn't allow us to change the request type on the mobile app? Is this feature not implemented ? Can someone guide me here. On the Web App works like a cha...
- Question
- cloud
- jira-cloud
- jira-service-desk
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Hi , We are creating customer using https://tes.com/rest/servicedeskapi/customer. After that we want to add same customer to existing project , We can add created customer to orga...
- Question
- cloud
- jira-service-desk
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Hello, good afternoon, I have a problem with the assignment of users to the JDS tickets, it indicates that it cannot be assigned to a user, therefore I need help with this, it happens to me with the ...
- Question
- cloud
- jira-service-desk
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i want to remind techs to fill in the work log before they close an issue. is it possible this can become a prerequisite for closing down the issue?
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Attached you see the history of a small issue. On 14.07. user "Torben" was not on duty, all steps have been performed by user "Walter". Is there a known reason for showing the wrong user in th...
- Question
- cloud
- jira-service-desk
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I have created a project in JIRA Service Desk and I want to my agents and customers can access to it. In other hand, how can I set for that a customer send to us a request, this will send it to my s...
- Question
- cloud
- jira-service-desk
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We have different service desk projects on one instance. Most of them are connected to email channels --> customer permission are set to "anyone can raise requests" --> everytime someone sends ...
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