Community
Q&A
Jira Service Management
Questions
The forms we send from our site don't appear on the queues section.

The forms we send from our site don't appear on the queues section.

We use Contact Form 7 and all the settings are correct. I tried sending it to a different mail and it works fine. What can be the problem here?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Hi @Nina Nowakowa

Welcome to the Community!

It sounds like your JQL in the queue is only set to show certain things.

Can you take a screenshot of your 'edit queue' screen and I'll see if I can see anything.

Click the ellipsis on the right then edit queue to get to the screen

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Screen Shot 2020-11-17 at 14.34.49.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Nina Nowakowa

Thanks for the screenshot. The queue is only showing 'emailed requests' - so it will not show anything coming through the portal.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

FREE

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

The forms we send from our site don't appear on the queues section.

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events