Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Why won't the Configure Fields drop-down allow me to scroll and view all available fields?

philip.robbins November 17, 2020

I am trying to configure the available fields for each request type when I click the Create button in the agent view. When I click on the Configure Fields drop-down I get two columns of fields with checkboxes. The first column goes from A to E and the second from L to S. There is a scroll bar on the right but it doesn't show to its fullest extent (I can't see the arrow at the bottom) and, more importantly, it doesn't scroll. 

When I select All as the option from Show Fields, I get everything, including the ones I can't see, but I don't want everything. I just want a selection, but for some reason I can't access the full list. 

Any ideas what's going on? 

The browser I'm using is Chrome.

1 answer

1 accepted

1 vote
Answer accepted
Jack Brickey
Community Champion
November 17, 2020

Are you observing this with others browsers? Likely something to report to Atlassian Support. Note, I have not seen this before but, to be fair, rarely use Chrome. 

philip.robbins November 17, 2020

Just tried it in Edge and Firefox and get the same thing. Guess it's time for a support ticket!

philip.robbins November 19, 2020

It turns out this is an existing bug and the workaround is to zoom out on your browser to see all the available fields.

https://jira.atlassian.com/browse/JRACLOUD-71642

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events