Why Jira Service Desk changed?

[Shay Hayden]

Why Jira Service desk renamed to Jira Service Management? What's the difference?

[Soumyadeep Mandal · Accepted solution]

Hi @Shay Hayden ,

There is nothing to worry about!!
Jira Service Management is the next generation of Jira Service Desk. Jira Service Management is an ITSM solution built on Jira to help IT operations and development teams collaborate at high velocity. It empowers teams to respond to business changes rapidly and deliver great customer and employee service experiences.

Register for a demo https://www.atlassian.com/software/jira/service-management/launch

You can read this article too https://www.atlassian.com/blog/announcements/introducing-jira-service-management

Some more Resources: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-management/

[Shay Hayden]

OK, That's sound good.

Thanks @Soumyadeep Mandal 

Let me check out all the resources.

Thanks for the resources.