Jira Service Management

We have different service desk projects on one instance. Most of them are connected to email channels --> customer permission are set to "anyone can raise requests" --> everytime someone sends ...

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• jira-service-desk
• jira-service-desk-server
• server

I desperately need outgoing email logs to resolve why issue created notifications are not being sent to gmail accounts.  This is critical to going live.  Could I please get some help with t...

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• cloud
• jira-service-desk

When we clear cache of our internet explorer browser and login again into JIRA, its not working. Its showing blank page. Why this is happening? This issue is with internet explorer browser only and ...

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• cloud
• jira-service-desk

Can't fill in the server id to activate license. Getting error Invalid Server ID - Please try copying and pasting the Server ID directly from the product.   I copied the licenste from te ...

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• jira-service-desk

Good morning, I have a question. Is there a way to share documents with users in tickets without the user having to log in to Jira?

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• cloud
• jira-service-desk

I would like to assign different components to different request types within one project. Is that possible?

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• cloud
• jira-service-desk

hi there,  I have an issue with the request type display, when I created a fresh new project and when you look into the request type is showing as follow:  you see I have all these grou...

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• cloud
• jira-service-desk

Hi,   I'm assigning an Assignee to Service Desk Issues via a Workflow per Request Type.   Can I add additional watchers per Request Type too? I don't see an option for this via the Work...

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• assignee
• cloud
• jira-service-desk
• request-type
• watcher
• +1 more tag...

But couldnt find it on the Columns (where i need to find everything there). they had Created, Reporter and all but not Closed Date. Why :(

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• cloud
• jira-service-desk

I need to generate the report and i couldnt find the closed date. But Created/Updated is there... but not Closed Data. Anyone can help?

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• cloud
• jira-service-desk

I used both Service Desk and Q and A features.  In the Service Desk, there is a search for a topic.  Is there a way to make it possible for Service Desk to search through the Q and A ...

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• jira-service-desk

I've been having hard time getting my Jira system set up in such a way that an email goes to the nominated Approver when a request is set to a status of needing approval. I've found numerous other p...

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• cloud
• jira-service-desk

I’m in the process of looking to add users. Do they physically have to create individual accounts or can they join through being emailed a invite link and I mange the permissions each user individual...

• Question
• cloud
• jira-service-desk

I want to create a Time to Resolution report in JIRA Service Desk, however I cannot do this following the process found here because I don't have the pre-existing Series metric of Time to r...

• Question
• jira-service-desk
• jira-service-desk-server
• server

HI, I am trying to automatically send via subscription on any other automatic way on Jira a filter in CSV format. Doe anybody know whether this can be done, and how?

• Question
• cloud
• jira-service-desk

Dear Support,   I have setup the Initial configuration for JIRA Service Desk, I am not able configure the email to request, or other configurations.   Need some assistance.   Tha...

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• jira-service-desk

Team, Currently have a issue where in the JSD screen, while we click "Manage Group" it is not showing the default members in the group. Below is the snipped of the isssue, ideally it should show the...

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• jira-service-desk

I have 2 languages set in my next gen Jira service desk. English and Spanish. All translations are up to date. I want to change the default language, but I can't find any way to do it. Is this featu...

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• jira-service-desk

Hi. We have an instance of Jira Software running and on the same host also Jira Servicedesk. We want both apps to use their own hostname. So that Jira Software is available at i.e. jira.domain.tld...

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• jira-service-desk

Hi! I have created a Kanban next-gen project and set up an automation rule than transitions subtasks of a story meeting some criteria and sets some fields like assignee and start date. The transiti...

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• automation
• cloud
• jira-service-desk
• next-gen

Hi esteemed members - I was wondering if there is a solution to another auto-sharing challenge. My team at my firm is using JSD Server to help service many other groups that are only within the firm...

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• jira-service-desk

Thinking about our SLA's, often they're out of whack because we're waiting on our customer or something else to of our control. Is there a way to pause the time while that sort of event is occurring?

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• cloud
• jira-service-desk

I have a calendar field called Start Date in request form on JSD customer portal.  The start date is allowed at least 5 days away in the future.  I am in Jira Cloud.  Is it possible to...

• Question
• cloud
• jira-service-desk

Hello, I am trying to modify the Request Type for service desk issues that are created through email. When googling for a couple hours now, the solution suggests that we go to the email request on p...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...utomatically created. I tried and could not the "IF" condition, of creating a linked issue. I have read that this feature is only available using the cloud version of Jira Service Desk. Is this true? Thanks!

• Question
• jira-service-desk