Jira Service Management

Is there a way to have Service Desk notifications sent to some customers but not others? We have a scenario where a process is being run by an RPA Bot and when the process completes it sends a succe...

• Question
• cloud
• jira-service-desk

Currently we have a Slack channel where we get alerts for a service desk requests from all of our customers.  Now that we have several customers using our service desk and submitting tickets, it...

• Question
• assign
• cloud
• integration
• jira-service-desk
• notification
• +2 more tags...

I integrated Opsgenie with Jira. I would like Jira to create a ticket if an alert receives in Opsgenie. I am testing it with an email. I can see email alerts in the Alert tab, but it is not creating ...

• Question
• alert
• cloud
• email
• issue-create
• jira-software
• +1 more tag...

Can I have one level of field as dropdown and other level of cascading to radio or text button? or both filed always have to have dropdown itself?

• Question
• cloud
• jira-service-desk

I have to port a form from confluence to Jira Service Desk form. I need to have a set of values asked to the requester based on the value selected in preceding custom filed. I tried the cascading lis...

• Question
• cloud
• jira-service-desk

Hi everyone, My team has used Jira Software for a number of years and we have just decided to adopt Jira Service Desk.  I'm in the process of configuring this and my manager wants users to be a...

• Question
• cloud
• jira-service-desk

Hey, community! I require your help. I need to realize the work of SSO for JSD. I want to make it possible for my users to log in to the portal without entering their username and password. The acco...

• Question
• jira-service-desk
• jira-service-desk-server
• sso

Hi,   We are trying to implement the JSD widget into our website, so that we can get our procedures in order and improve our support.   However we have our own KB that is quite detailed...

• Question
• cloud
• confluence
• jira-service-desk

Hi, I need to move a Jira Service Desk project from one tenant to another. The other tenant is currently using Jira Software, with multiple projects and confulence spaces. but does not have Jira Se...

• Question
• cloud
• jira-service-desk

I am starting a new service desk in my organization.  We deliver cloud based ERP software to our customers.  When we have issues in the product, I want to record them as issues within servi...

• Question
• cloud
• jira-service-desk

All, I could use some help.  I am attempting to remove all user from my company, @macstadium.com, from the Request participants field.  I've been able to create a variable and put all...

• Question
• addon-com.codebarrel.addons.automation
• cloud
• jira-cloud
• jira-service-desk

Hi there,  I would like to know where can we find information on all security patches. I understand we only get notification for critical patches in our inbox, but been told that there is a lis...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   Our default language is set to German and our Customer Portal is showing everything in German as expected, except for the Status in the Issue View.   I have tried to go to Project...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want people from discord to be able to use their accounts to login into my service desk application and create a ticket using their discord name without needing to create a second account at atlass...

• Question
• cloud
• jira-service-desk

Hello, In every JIRA SD ticket there is a drop-down menu called "More". Is it possible to make one or more of those buttons visible outside the drop-down menu (e.g. to not use the drop-down menu, bu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I tried Surveys for Jira, trail mode, to collect the comment associated with the client rating. However, it appears that the satisfaction scale did not work and it redirected to a page whenev...

• Question
• cloud
• jira-service-desk

Hi team,   I would like to be able to see or generate an overview of the values for compare process like:   {{comment.Request participants.accountId}}   How can I know or find ou...

• Question
• cloud
• jira-service-desk

I am new to Jira and workig tight deadlines.

• Question
• cloud
• jira-service-desk

Hey there, we've recently set up an approval workflow. One major issue we're still having, is that only the "Approve" option is directly available. "Decline" is hidden under the DropDown-Menu "More"...

• Question
• approver
• jira-service-desk
• jira-software
• layout
• screen

I can currently find all the alerts ever raised in any of my Opsgenie accounts. Assuming that the service and my accounts remain active, will this always be true? Or will sufficiently-old alerts e...

• Question
• cloud
• opsgenie

On the customer portal home page, there is the option that says contact us to create a request which just takes you to another page that says create a request. Can we shortcut that at all so that we ...

• Question
• cloud
• jira-service-desk

Hi all, I am working in EazyBI and would like to create a goal line, with a step change. Currently, I have a user defined measure that simply equals 0.7 (or 70%). I would like to update this line to...

• Question

I'm looking to automate a daily notification email from an outlook account to create a bug service ticket in Service desk.  Is this possible with Jira Service Desk out of the box?  Thanks.&...

• Question
• cloud
• jira-service-desk

I have two declined statuses for a ticket being resolved. Is there a way to remove one so there isn't two declined.

• Question
• cloud
• jira-service-desk

We are evaluating the Jira Cloud Service desk and one of the key elements we need is to be able to have a change request which requires approvals to be completed via email. Change is logged in Jira, ...

• Question
• cloud
• jira-service-desk