Jira Service Management

Good afternoon colleagues! We continue to comprehend the wonderful product Jira! I have a question, I need your help. The situation is as follows: the author creates a task, and the task is pass...

• Question
• edit
• field
• jira
• jira-service-desk-server
• security
• +1 more tag...

Can we differentiate request visibility between managers and staff in the same organisation?  Example, Joe and Mary both work for Customer ABC. Joe is a manager, so i want him to be able to vie...

• Question
• cloud
• jira-service-desk

I am unable to creating a project using restAPI - https://<Your name>.atlassian.net/rest/api/3/project , Sending Username and Token as a Basic Auth. My request Body is : {  "no...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am able to create a Classic service desk project using API but i am unable to create a next-gen project. 

• Question
• cloud
• jira-service-desk

Jira cloud. We have a project in Jira Cloud. We have Default Notification Scheme in the project. Users notification setings is set for the User. Notification assistant shows that everything alrig...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can agents create their own queues visible to only themselves? eg, i want to see all tickets assigned to me that are from our customer called google. the setup would be Assignee=nielsen, status = le...

• Question
• cloud
• jira-service-desk

Hi. Issue. Jira cloud. This guide tels about steps to associate a notification scheme with a project https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.ht...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Would it be possible to add a picture for every of our agents? So the customer could immediately see in the email the actual agent who is answering him. Kind regards, Mathias

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, even though i am aware that its currently hard to change even the texts of this email and Atlassian is quite successful in not implementing JSDSERVER-1386 - Customize Customer invitation...

• Question
• jira-service-desk
• jira-service-desk-server
• notification
• server

We have increasing interest in Service Desk for HR functions - more than one of these would benefit from anonymous suggestion flows but I'm not sure this is possible - has anyone designed / developed...

• Question
• cloud
• jira-service-desk

I used both Service Desk and Q and A features.  In the Service Desk, there is a search for a topic.  Is there a way to make it possible for Service Desk to search through  

• Question
• jira-service-desk

Hello,   Im having issues figuring out how subscriptions work for filters. I have 2 users who have created filters and both have created scheduled times to send out these filters they are both...

• Question
• cloud
• jira-service-desk

I have figured out a problem where if someone creates and email with our service desk email cc'd then when anyone responds to the email a new issue is created. Is there any way to prevent this from h...

• Question
• cloud
• jira-service-desk

We use the Service Desk as the Tier 1 layer for requests and then Jira Projects as the Tier 2/3 layer. When an issue needs to be transferred/escalated to the Jira Project, a triage team member manual...

• Question
• cloud
• jira-service-desk

Is it possible to show fields based on workflow status in Jira Service Desk Customer Portal? Example: I would like to show the change start/end date once we review and plan the change. So customers...

• Question
• cloud
• jira-service-desk

Right now a common practice by our team is to create Linked Issues from on Service Desk to other Jira Projects. We generally use the "Link Issue" feature within a Service Desk issue and then complete...

• Question
• cloud
• jira-service-desk

I have multiple client organizations that utilize our JiraSD. For SLA to response, does it matter if I create a single SLA rule with multiple unique conditions for each organization or can I bundle a...

• Question
• cloud
• jira-service-desk

We are evaluating Jira (Hosted) and linked to Jira (cloud). We can manually link Jira tickets within JSD and view active status of linked Jira ticket but would like to know if, via automation auto cr...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

The 'Clear Formatting' option is continually greyed out and never works. I have no control over clearing previous formatting. Additionally using the keyboard shortcut 'Ctrl+\' does not work either. I...

• Question
• cloud
• jira-service-desk

Can we add Components field in service desk portal so customer can select that?

• Question
• cloud
• jira-service-desk

...customer has created an account on our platform, then it automatically create his account with the same credentials on JSD.  I have tried to configure the help center as public, so anyone c...

• Question
• cloud
• jira-service-desk

Greetings    can i kindly ask for assistance in this "Time to assign SLA" when an issue is created from the Create button my time to assign is still ticking as if the issue is not assign...

• Question
• atl-orange
• cloud
• jira-cloud
• jira-service-desk

I would like to know if there is a capability to create ticket in JSD on demand from OpsGenie.

• Question
• cloud
• opsgenie

Boa tarde.   Estou querendo montar um dashboard para a média de satisfação do projeto, porém não consigo ter a média de satisfação, somente a contagem por estrelas. É possível termos a média ...

• Question
• cloud
• jira-service-desk

Hi, Anytime a document is attached to an email sent to our service desk inbox, it runs through a virus/malware scan.  As a result of this, a temporary duplicate of the email is created.  J...

• Question
• jira-service-desk
• cloud
• duplicate
• email