Community resources
Community resources
Jira Service Management
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Hello Service Desk experts! We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an iss...
- Question
- cloud
- jira-service-desk
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I really like the Detail view available when I am searching for tickets. It allows me to have a list of tickets in a sidebar while the ticket itself is displayed to the right of the sidebar. It allow...
- Question
- cloud
- jira-service-desk
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Hey everyone, I'm not sure why this is happening, but we keep getting email loops in certain situations. It seems to be random who causes it, but as best as I can figure out, this is what is happenin...
- Question
- cloud
- jira-service-desk
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We are a development agency and have a number of different clients who either host thier sites with us or are hosted externaly i.e. amazon AWS, Pantheon etc. Each client has their own S...
- Question
- cloud
- jira-service-desk
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I have 2 service desk projects in different domains say abc.atlassian.com and xyz.atlassian.com, the requirement is to integrate tickets created in abc.atlassian.com (for component COMP1) to create n...
- Question
- cloud
- jira-service-desk
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Hi, I am trying trying to create an alert in opsgenie using Logz.io integration https://api.eu.opsgenie.com/v1/json/logzio?apiKey=XXXX and JSON: { "alert_title": "my new alert", "alert_desc...
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Hi there How we could change the settings for emails from JiraServiceDesk that they are displayed otherwise than standard? Now the email only display a single comment. How we're able to c...
- Question
- cloud
- jira-service-desk
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Hi Service Desk Team, The WHY We try to automate some of our processes. Therefore it would be usefull for us to do a webhook with a custom payload after a service request got approved. The exp...
- Question
- jira-service-desk
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A couple of days ago I updated my MX records (moved my email to O365). The email is working in general -> but I haven't received any emails from Service Desk since the move. I'm guessing a block ...
- Question
- cloud
- jira-service-desk
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I just wanted to confirm that Automation for Jira - Server is work on the cloud base?
- Question
- cloud
- jira-service-desk
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For one user only I can't manage access to product because there is no product ion the list and a beautifull error message instead... How can I resolve it without Technical support.???
- Question
- access
- cloud
- jira-service-desk
- user
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Hi, I have created Department & Sub-Department as cascading field. Also configured the field configuration to set Department & Sub-Department as mandatory. On the create and edit form, vali...
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I'm not very familiar with Jira, but I am attempting to make a "form" in our internal servicedesk asking simple yes/no questions in regards to GDPR. The questions are unfortunately somewhat le...
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We use Jira SD Cloud Service and are currently running 1 SD Project for Software Customer Support. We would like to Start another SD Project for general customer support. These 2 projects come from ...
- Question
- cloud
- jira-service-desk
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Hello! I have a customer who don´t get mailresponses sent från JSD. The main question is how I can check and secure communication between our servicedesk and the customer because the agent cannot se...
- Question
- cloud
- jira-service-desk
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Hello everybody, we are using Jira Service Desk v4.5.5 (Jira Core v8.5.5) as a on-premise installation in our data center. I tried to configure that customers do not get a email notification if the...
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hello, i have created a new status in Jira 7.x.x under task properties. unfortunately this status is limited to 12 characters. how can i increase the number of characters? thanks and best regards
- Question
- jira-service-desk
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hello is there option to enter organization and consumers with complete details like telephone , mobile , email , address? we want to have a list of all costumers with all the detail...
- Question
- cloud
- jira-service-desk
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Hi I have a user who cannot upload attachments when she create an issue from create button, when she attach a documents it does not give her the Insert button option is this some kind o...
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Hi, Is there a way to extract the queue to let's say a an excel worksheet or may pdf? I would need a list provided as a monthly report maybe for ongoing tickets. Thank you.
- Question
- cloud
- jira-service-desk
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Hi together In Jira Service Desk I set up an organization with some customers in it. If someone creates a ticket and shares it with that organization, everyone in this organization receives a...
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I want to add comment body in email notification so that no body need to go portal for adding comment to an issue. is this possible?
- Question
- cloud
- jira-service-desk
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URGENT - Migration from Cloud to Server has resulted in Customers not being able to raise a ticket v
Queues: https://onevue.onedot.com.au/projects/TEST/queues/custom/507 Portal: &n...
- Question
- cloud
- jira-service-desk
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Hi, I want to create the custom fields & then add them to Issue types and Request Types. Under Fields, I am not seeing any option to add/configure custom fields Is this because of some ...
- Question
- cloud
- jira-service-desk
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