Jira Service Management

In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea...

• Article
• halp
• ms-teams

Check out this short video to learn how more about how the integration with Opsgenie and Bitbucket works: Powered by a brand new connection between Atlassian's Opsgenie and Bitbucket teams can...

• Article
• new-to-opsgenie
• opsgenie
• video

Learn all about how to set up and override on-call schedules in Opsgenie by watching this brief video: Watch the next video in this series - How does the integration with Opsgenie and ...

• Article
• new-to-opsgenie
• opsgenie
• video

Watch this brief video to learn how to set up an email integration in Opsgenie. The email integration can be setup with any tool or application that can send email, and it’s a great way to test the f...

• Article
• new-to-opsgenie
• opsgenie
• video

Watch this brief video to learn how to use alert policies in Opsgenie to increase alert quality and reduce alert fatigue: Watch the next video in this series - How do I set up an email integra...

• Article
• new-to-opsgenie
• opsgenie
• video

Check out this short video to learn how to integrate Opsgenie and AWS CloudWatch, and use your ChatOps tool for alert response. Watch the next video in this series - How do I use Ale...

• Article
• new-to-opsgenie
• opsgenie
• video

I followed this path:   Projects > My project > Knowledge base > Create article > Blank page > [I write the article] > Publish.   The article is available on confluenc...

• Question
• jira-service-desk
• cloud

Application: Jira Service Desk Version: 4.10.0 Installation Type: Data Centre Problem Statement: This is a known bug where USername is displayed for Custom USer pickers fields on Create and Edit S...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are using JSD 4.10.0 (DC installation).  While creating Problem or Change or Incident from Agent view, "Paste screenshot" option is not enabled for some reason. I do remember that this is av...

• Question
• jira-service-management
• jira-service-management-server
• server

Why Jira Service desk renamed to Jira Service Management? What's the difference?

• Question
• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• server

What are the workflow screens that Jira keeps auto generating. They are starting to clutter up my Screens area. Is this normal? Can someone explain this?

• Question
• cloud
• jira-service-management
• screen
• workflow

Check out this short video to learn how to manage problems in Jira Service Management: You can learn more about Jira Service Management here.

• Article
• new-to-jsm
• jira-service-management
• video

Check out this short video to learn how Incident Response works in JSM: Watch the next video in this series - How do I manage problems in Jira Service Management? And learn more about Jira ...

• Article
• new-to-jsm
• jira-service-management
• video

Check out this short video to learn how to set up the Incident Management features in JSM: Watch the next video in this series - How does Incident Response work in Jira Service Management? ...

• Article
• new-to-jsm
• jira-service-management
• video

Check out this short video to learn how Change Management works JSM: Watch the next video in this series - How do I set up the Incident Management Features in JSM? And learn more about Jira...

• Article
• new-to-jsm
• jira-service-management
• video

Check out this short video to learn how to manage requests in JSM: Watch the next video in this series - How does Change Management work in JSM? And learn more about Jira Service Manag...

• Article
• new-to-jsm
• jira-service-management
• video

Hi, I need to analyze ticket timing outside Jira, using BI tools to generate interactive dashboards. Is there a way to export the resolution time used for SLA check or a timestamp that indicates wh...

• Question
• cloud
• jira-service-management

In the Legacy Automation, we can set a rule with "When: A linked issue is transitioned" trigger, but unfortunately I'm unable to do it in new Automation module any ideas how to do it with the new aut...

• Question
• cloud
• jira-service-management

Hi, Our organization provides software support to a number of separate customers in Jira Service Desk. Currently, for all of our customers, we require that a user create an individual account to be ...

• Question
• cloud
• jira-service-management

I am trying to run a test import into my Jira Service Desk (Cloud) via JSON.  I get an error on invalid Project Type.   I can Manually create a Service project, but I need to migrate f...

• Question
• cloud
• jira-service-management

We are creating a help desk for HR. They will be the agents handling their own tickets. I am creating a rule that says, essentially, if a new employee is being onboarded and he or she is fulltime, ro...

• Question
• cloud
• jira-service-management

I am trying to configure the available fields for each request type when I click the Create button in the agent view. When I click on the Configure Fields drop-down I get two columns of fields with c...

• Question
• cloud
• jira-service-management

I'd like to set up an alert or a mechanism to highlight to JIRA Jira Service Management agents that Jira Service Management Mail Handler status has received a Failed status message. Curr...

• Question
• cloud
• jira-service-management

I have a request type with a custom field (customfield_12401) (type Select field Single select) and then a scriptrunner issue picker field (customfield_14700). Customfield_12401 is filled in the iss...

• Question
• behaviours
• groovy
• jira-service-management
• jira-service-management-server
• scriptrunner
• +1 more tag...

Hi there,   I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option ...

• Question
• cloud
• jira-service-management
• workflow