Jira Service Management

Hi, I am using Google G suite and I want to use an email address to be used with Jira Service Management. It looks like a nightmare because of Google. Everybody seems to be using different words ...

• Question
• jira-service-desk-cloud
• jira-service-management

Hello,   We're using Jira service management standard plan, which provides 250GB storage. Could you please let me know how to check the remaining storage?   Regards, Wonho  

• Question
• cloud
• jira-service-management

Hey, it a quite an odd situation here... An agent looking at the ticket inside the Service project with a link like https://company.atlassian.net/browse/NAME-82 raised by a customer. This custome...

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• cloud
• halp
• issue
• jira-service-management
• share

Hi everyone, Thanks in advance. We are using Jira Service Desk and it's working great, but I was noticing something as I was testing replying to an email. The email comes from support@mycompany.com...

• Question
• cloud
• jira-service-management

I want to make a report that shows time spent on a issue considering all the holds and working hours. Issue with the time to resolve field is that it shows time remaining for SLA to breach. Apart fro...

• Question
• cloud
• jira-service-management

Gostaria de saber porque o endereço de e-mail "pedro.alexandre@santacasabraganca.com.br" toda vez que tenta abrir uma conta no endereço, o link que é enviado para cadastrar uma senha nunca chega no e...

• Question
• cloud
• jira-service-management

Hi!   Would it be possible to schedule a demo for our team?

• Question
• jira-service-management
• jira-service-management-server
• server

When customers navigate to portal the get HTTP error 500, We haven't updated and we are on the cloud version.

• Question
• cloud
• jira-service-management

We are having an issue where Jira is very slow/unresponsive during a specific time-frame every day. During this slow-down time, creating, updating, and commenting tickets take a full minute. Loading ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi. We use Jira Service Desk Cloud to support our clients. Each client is a Jira Service Desk project. I have an external ERP that tracks the hours we work for clients. I'd like to update from th...

• Question
• cloud
• jira-service-desk-cloud
• jira-service-management

We are using the JIRA Servicedesk and had several tickets, which closed but a comment was added automatically. I cannot find anything in the project settings, that hints towards such a fuctionality a...

• Question
• cloud
• jira-service-management

We are syncing users from Azure AD to allow our employees to sign in and be able to open tickets. This works reasonably well, but some groups want to have their portal "private" which requires a logi...

• Question
• cloud
• jira-service-management

I have an auto close rule that closes tickets after 5 days of waiting for the customer to reply,  however they seem to get grumpy with the auto close so I tried to add automation to warn them 24...

• Question
• cloud
• jira-service-management

I have two separate urls for jira software (cloud) and jira service desk (cloud). How can I bring them together under one single url?

• Question
• cloud
• jira-service-management
• jira-software-cloud

We just upgraded our local server edition of Jira from 8.14.0   to  8.15.0  . After this, It is not possible to view attachments ( .jpg ,  .PNG )  on most of our service...

• Question
• jira-service-management
• jira-service-management-server
• server

I want JQL for ticket that are going to breach the SLA by next day

• Question
• cloud
• jira-service-management

When I create a customer within a company in Servicedesk, an automated email is sent out to my customer.  My customer noted that the email received didn't really mention it was from my company o...

• Question
• cloud
• jira-service-management

Hi , We are looking for a way to restrict users from creating issues from service desk portal , for few request types. The reason being, our users do not want issues to be created for a few req...

• Question
• cloud
• jira-service-management

I connected our Google Org to Jira, now I can no longer access jira or jira service center. Doesn’t matter whether I use my google account or the email and password it says I don’t have access. Can a...

• Question
• cloud
• jira-service-management

When I can read about the default options of service management. For example, I want to know the default options for the "default notification scheme"  

• Question
• cloud
• jira-service-management

I have a rule that executes HTT POST to an external service and it claims it does not recognize one of the parameters. The same service I invoke in a service with Postman and it works.   ...

• Question
• cloud
• jira-service-management

All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image.   Wich would be the reason of this? Thank you

• Question
• cloud
• jira-service-management

All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image.   Wich would be the reason of this? Thank you

• Question
• cloud
• jira-service-management

I am looking for a way to have a select list with additional fields. For example Name Start Date End Date Type I need the user to be able to select from a drop-down list the Name.  The addi...

• Question
• jira-service-management
• jira-service-management-server
• server

Some of our JSM Agents are inviting customers into their projects via the "Add customers" feature in the Agent view. This sends an email invitation to the customers and then they can create tickets ...

• Question
• cloud
• jira-service-management