Community resources
Community resources
Community resources
Jira Service Management
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I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...
- Article
- cloud
- jira-service-management
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Our default browser is IE. We want our users receiving emails from Service Desk with the "View Issue" link to have this link open in Chrome or Edge. Does anybody know how to do this? Thank yo...
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Hello, I got the message "At the current rate you will exceed your monthly execution limit. Upgrade your plan to increase your limit and continue automating.". 1) Where can I see my current number...
624 views 2 0 Deleted user February 11, 2021- Question
- cloud
- jira-service-management
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I noticed that when a Service Management agent creates a ticket and share it with an organization, the notifications for the customers are off by default. Is there a way to change this setting and m...
- Question
- cloud
- jira-service-management
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Hi Some of my Automation rules are "doing nothing" because of this: I can remember that tick box.. but can't find it. I can see the sentence, but there is no box to tick or untick. Wh...
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Hi guys, Our customers are trying to attach files on their tickets but there is no such an option on the ticket. On the visible fields I have the below config: so I am ...
- Question
- cloud
- jira-service-management
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How to migrate single jsd project (not whole cloud backup) from one cloud instance to another cloud?
I have created one test cloud instance and now i want to move a single project from test instance to paid version of cloud instance
- Question
- cloud
- jira-service-management
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Hi everyone! I'm trying to build a dashboard to measure the efficiency of my team. I'd like to build a dashboard which will include the combination of the following: - Agent name - Tickets assigne...
- Question
- cloud
- jira-service-management
- report
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I created a service desk for my co-workers if they need IT help. But i can't find the function that makes it able to connect the issue or problem to a EPIC of a poject. Does anyone know how this work...
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When trying to create a dashboard that is anything else than private JIRA won't let me "create", the pop-up window to add "name", "description" and "visibility" - public, private, group, my o...
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Can we send SMS from Jira service management? Use case: -- Whenever an issue is created/updated related to a Customer, we would like to send an SMS to the Customer ( mobile no provided ) from...
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any one can help how can i edit the customers portal of the service management, the issue type that i have created has more custom fields when i create an issue, but when i want to create issu...
- Question
- cloud
- jira-service-management
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We have 'Send Email' option in automation but alas what use would that be if we can't add the attachment that was also added in a comment? Has anybody solved this without using a marketplace add-on?
- Question
- cloud
- jira-service-management
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Currently: When an issue is resolved we are sending customers a CSAT survey. When the users click on one of the 5 options they are immediately brought to a new page and are asked for some additional...
- Question
- cloud
- jira-service-management
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We have integrated MS teams in opsgenie and it will send alerts to channels when alerts fire. The problem is I have rules set on the alerts which depending on certain conditions alerts can be held, ...
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Hi Guys, I was trying to install OEC on my local servers (CentOS 6.10). I ran the following command (suggested by Installation page): sudo rpm -i opsgenie-oec-1.1.1.rhel6.x86_64.rpm and ...
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I created an "IT service management" project (Issue type [System] Change) and when my costumers open the Help Center, they can't see the "Affected Services" field. Only if I add they in "USER MANAGEM...
- Question
- cloud
- jira-service-management
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...() as List if (component?.any{it.name == "ABC"}) {mandatory = true} if (component?.any{it.name == "XYZ"}) {mandatory = true} if (mandatory == true) { getFieldById("attachment").setRequired(true...
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We woke up today to the Jira UI being different. In the new UI on the right hand side, we used to see the current status and a dropdown that allowed us to transition the issue to the other avai...
- Question
- cloud
- jira-service-management
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Good day to everyone. I have an Email integration that applies Tags to an alert. However, those Tags don't seem to be applied by the Jira integration. Instead, all I see is fromOG. In my Jira inte...
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Hello, We tryed to configure Jira insight in JIRA cloud for used him in custom fields. We want a custom filed who : =>Location =>Rooms in the selected location only ...
- Question
- cloud
- custom-field
- insight
- iql
- jira-service-management
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I am getting all users account IDs through JIRA API. But for some users, JIRA is returning abnormal account id like qm:ee2833d7-282a-4f2d-83eb-71b47af58c76:08637147-f905-4c32-a05d-59438b9a4235. ...
- Question
- cloud
- jira-service-management
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Is it possible to display and use an Opsgenie field in Jira Service Management? When raising a ticket, I select an affected service, this has an associated response team, however, I can'...
- Question
- cloud
- field
- jira-service-management
- opsgenie
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Hi, Has anyone been able to configure OLA in the Jira service desk? Our requirements are as follows: 1. We have a Jira service management project to receive all customer tickets. 2. All the ti...
- Question
- cloud
- jira-service-management
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While trying to add email id to a project it throughs up error as " Error when editing email settings" says should have some visible fields...,
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