Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to restrict users from creating issues from service desk portal , for few request typ
Hi , We are looking for a way to restrict users from creating issues from service desk portal , for few request types. The reason being, our users do not want issues to be created for a few req...
- Question
- cloud
- jira-service-management
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I connected our Google Org to Jira, now I can no longer access jira or jira service center. Doesn’t matter whether I use my google account or the email and password it says I don’t have access. Can a...
- Question
- cloud
- jira-service-management
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When I can read about the default options of service management. For example, I want to know the default options for the "default notification scheme"
- Question
- cloud
- jira-service-management
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I have a rule that executes HTT POST to an external service and it claims it does not recognize one of the parameters. The same service I invoke in a service with Postman and it works. ...
313 views 3 0 Deleted user February 11, 2021- Question
- cloud
- jira-service-management
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All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image. Wich would be the reason of this? Thank you
- Question
- cloud
- jira-service-management
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All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image. Wich would be the reason of this? Thank you
- Question
- cloud
- jira-service-management
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I am looking for a way to have a select list with additional fields. For example Name Start Date End Date Type I need the user to be able to select from a drop-down list the Name. The addi...
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Some of our JSM Agents are inviting customers into their projects via the "Add customers" feature in the Agent view. This sends an email invitation to the customers and then they can create tickets ...
- Question
- cloud
- jira-service-management
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Based on your feedback and usage metrics we've changed the look of the Incident Command Center (ICC) as of February 10, 2021. You'll see the newer interface once you open a new ICC Session. &...
- Article
- opsgenie
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I know I can lookup an issues if I have the specific ID, is there a way to view all open issues in the queue from a connected channel?
- Question
- cloud
- jira-service-management
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Hi, I need some help please. I cant invite new members to a project via the invite teams option. It keeps telling me having an issue, please check your connection. Please can i have some ...
- Question
- cloud
- jira-service-management
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we need to know if "source.fields_created" and "source.fields_resolutiondate", only one is generated
Hello, we need to know if "source.fields_created" and "source.fields_resolutiondate", only one is generated for each ticket or one is generated for each state that the ticket passes through. What we...
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I have automations that I have created that are on schedule task. In those automation I wanted to build in a delay for a specific amount of time so that it would then transition to close after that t...
- Question
- cloud
- jira-service-management
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I have a user "Jawahar" that has been given the role of Service Desk Team Member, but when I try and assign a ticket to him I get the following error. What am I missing? Thanks, Chris
- Question
- cloud
- jira-service-management
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Hi, We're looking for the ability to schedule an appointment/event/meeting with the ticket reporter that would populate our personal Google Calendars. I've looked at various Google sync addons but I...
- Question
- cloud
- jira-service-management
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Hello, I am using a next gen project within Jira SM. I am attempting to see how many issues each of my agents resolved on a monthly basis but am unable to find a "resolved by" or "closed by"...
- Question
- cloud
- jira-service-management
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I keep receiving errors when trying to access the Jira training module. Different errors each time. I have a Jira server deployment.
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I want to create specific resolutions for each ending status of my workflow. For example, if our CS team call a client and this client doesn't pick up the phone, I want to have a list of possible res...
- Question
- cloud
- jira-service-management
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Hi, I need your help Today I upgraded 8.14 to 8.15 and switched to HTTPS but I can no longer see the files I added. when I want to see image files errors is ; "Ouch! We can't load the imag...
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We are creating new project via API V3 and how we can pass existing project template to API so that newly created project should have same default screens
- Question
- cloud
- jira-service-management
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I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...
- Article
- cloud
- jira-service-management
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Our default browser is IE. We want our users receiving emails from Service Desk with the "View Issue" link to have this link open in Chrome or Edge. Does anybody know how to do this? Thank yo...
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Hello, I got the message "At the current rate you will exceed your monthly execution limit. Upgrade your plan to increase your limit and continue automating.". 1) Where can I see my current number...
624 views 2 0 Deleted user February 11, 2021- Question
- cloud
- jira-service-management
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I noticed that when a Service Management agent creates a ticket and share it with an organization, the notifications for the customers are off by default. Is there a way to change this setting and m...
- Question
- cloud
- jira-service-management
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Hi Some of my Automation rules are "doing nothing" because of this: I can remember that tick box.. but can't find it. I can see the sentence, but there is no box to tick or untick. Wh...
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