Jira Service Management

Hello,  We have multiple teams that are on-call and I'm wondering if there is a way to create an Alert query to see alerts for all the teams? upon checking this guide, I'm not seeing anything....

• Question
• opsgenie

Hi, I'm looking to migrate from intercom to Atlassian for the Knowledge Base help pages for my beta application. I currently have a few dozen articles made inside my knowledge base (see screenshot)....

• Question
• cloud
• jira-service-management

Hello, This question is sort of hard to put into words since my searches have not given any great results. I am attempting to build a semi-automated workflow that revolves around personnel onboardin...

• Question
• approver
• automation
• forms
• jira-service-management
• jira-service-management-server
• +1 more tag...

I am trying to transition a ticket to "Resolved" when a customer responds back to the email "Ticket Resolved". I have this set up now: but I am getting this error: I'm pretty new to thi...

• Question
• automation
• cloud
• jira-service-management
• transition

Dear Community, please give me a hand here.   We would like to contrast the times Agents log into the Time line against the time when the agent set the issue status from (IN PROGRESS to RESOLV...

• Question
• cloud
• jira-service-management

Hello Jira Community, Our customers use a Atlassian Service Desk Portal to enter service tickets to our company's support team.  Part of this Portal Form is an Attachments area. We use the Req...

• Question
• cloud
• jira-service-management

Dear Community, hi and thanks in advance for your help.   I would like to make the Request Type field a mandatory one but I don't find a way to do it since this one is locked.   Is ther...

• Question
• cloud
• jira-service-management

Can JSM DataCenter edition be installed on same server as JIRA Server edition?   Since JSM Server licenses are no longer available, can we still purchase JSM DAtaCenter edition and have it wor...

• Question
• jira-server
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I created a global automation rule that syncs the comments between two tickets in two different Jira Service Management projects.   Unfortunately if I limit this rule Jira Service Management P...

• Question
• cloud
• jira-cloud
• jira-service-management

Hi there   We have added a customer that has access to our service desk help center and can create tickets. Now the customer wants to create tickets through the Service Desk API but is facing ...

• Question
• cloud
• jira-service-management

I have a Jira automation rule which does the following: When an issue is moved to an escalated workflow status an issue is created on a Kanban board with Description and Summary copied over.  ...

• Question
• cloud
• jira-service-management

We have Jira Software and Jira Service Management. I currently have an automation configured where if someone opens a ticket via our helpdesk portal to report a software bug it will open a ticket in ...

• Question
• cloud
• jira-service-management

I wanna know if it's possible to use scriptrunner allied to the workflow of jira service management.

• Question
• cloud
• jira-service-management

Hello team...I am creating automation that will be assigned to me mid month to make the oncall scheduled. I have date to schedule these tasks correctly in the automation, but I want to title to refle...

• Question
• cloud
• jira-service-management

HI,   I have noticed an issue with Insight, please see below:    I am experiencing frequent 'Something went wrong. Contact administrator' popups when I am either amending my import...

• Question
• cloud
• jira-service-management

Hello Community, Please advise if there is a way of tracking details recorded within the internal notes. I have tried to use filters to extract all the Jira fields but nothing to show for internal ...

• Question
• cloud
• jira-service-management

Hi Team,   any idea when import halfway from server to cloud   Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.b...

• Question
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

En algunas ocasiones interesa que al cliente le llegue la resolución, en otras no ¿Es configurable que se le envíe?

• Question
• jira-service-management

Hi, I would like to know if when adding fields in a request type, it is possible to add conditional fields, for example: Exclusivity : (yes or no) , if yes, that another field related  appea...

• Question
• jira-service-desk
• jira-service-management

Hi, I want reporters to be able to see the tickets opened by other reporters. From the customer portal view, not the internal one. Is it possible? Sometimes when I send the url from a ticket from th...

• Question
• jira-service-desk
• jira-service-management

Hi, I am importing a CSV into Insight and I want to split the contents into different object types. For instance (CSV example): name, db_version db1, postgres_11 db2, postgres_12 db3, MSSQL_200...

• Question
• cloud
• insight
• jira-service-management

Hello! The formatting of some data isn't quite right as you can see in the screenshot below. This only shows in the e-mail notification, not when opening the issue in the web browser. I don't e...

• Question
• jira-service-management
• jira-service-management-server
• server

How to show time to resolution on customer portal so that customer can know the SLA time.

• Question
• cloud
• jira-service-management

Hi Team, How do I get free license JIRA Service Desk 4.13.4   Thanks Priyanka

• Question
• cloud
• jira-service-management

We have multiple request types under 'service request'. Say one is 'Software Install' and one is 'Hardware Purchase'. We have created multiple specific custom fields which we add to these specific r...

• Question
• cloud
• jira-service-management