Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to display an issue while having the Details of the issue collapsed by default? I only need the details displayed if the user selects to show.
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There's an error every time I try to allow my costumers to access the Service Management projects in Jira. The other problem I'm having is when I try to plan an issue for someone on my...
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We have integrated kapacitor with OpsGenie and configured it to duplicate messages, and this is working fine. The Message in the alert reads P3, "Warning Server-1 Memory usage is 80%" When further ...
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Have Atlassian wired up any automation between a Jira Service Management project and Aha.io for feature request tracking and Aha updates showing the status of the Aha item and potentially from there ...
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Hello, I need to desactivate a field in my project. I'm not able to complete the field when I try to open a new story or bug, and also this mandatory field is not allowing me to create any kin...
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Hi Jira Community, It seems like the path to changing the layout of our Support Portal form has changed in Jira. I cant seem to get to the right page in our ASD (service desk project) as I once did....
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I had configured the Discovery app using Discovery -s and set the IP range; ex. 192.168.1.0/24 and let the Discovery agent scan my subnet. I knew I had 46 servers on this subnet. The Disco...
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- insight
- jira-service-management
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Hi, We have been using Jira for quite some time for ticketing for our IT Support side of the business and love the product. I was just curious if anybody is in a similar boat or had...
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Hi, I have create a new workflow and resolutions with all status is Unresolved Now I have a added a Post Function for the specific 2nd last transition as below : The Resolution of ...
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We have some examples where JSM agents reply back to an @mention email, but their reply doesn't show up in the service management issue as a comment. These are direct replies and this only happe...
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How to redirect a request\issue\task from the project "Test" in Jira Service Desk to the project "123" in Jira Software?
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I am trying to figure out the best way to handle customer request both through email and the portal. I have restricted access to only my domain , but I want users to not have to log into the po...
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Currently, when a customer emails a request to the Service Desk email account, it is created and Issue Type of "Service Request",.. how do I change this so the Issue Type is created as "Incident"?
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I can't find any obvious way to do this. I'd rather remove an announcement once it's no longer valid than post a second one explaining that the problem (or whatever) is resolved. I can't find a way t...
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How to integrate JSD with Service Now, so that whatever comments we add on JSD gets added in the interaction in Service Now
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In a cloud premium instance and using insight custom field (type: insight objects) we only get the first objects in the field. Any search we do for other objects do not appear and we get the error "T...
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With JSM June for #atlassian-authors this gives me the perfect opportunity to mention the session I will be leading at META-INF Atlassian Day 2021 where I will be doing a step through demonstrat...
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Now we are using Jira Service Management on Cloud for free 3 agents and we try to edit font style/size in CSS file but it's not effective. Pls, for your suggestion
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I understand that activity/comment collapsing is able to be disabled in JSM Server by setting jira.comment.collapsing.minimum.hidden=0 however i'm wanting to do this in Cloud - is there a way? I...
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I manage a team of subject matter experts that take questions by tickets. I want to calculate how many tickets they close per hour in a Jira report. I will use this for their performance ...
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I would like to know if I installed an alert button at a location that when pressed would automatically send an alert through Opsgenie to a team of technicians?
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I need to change the 'Reporter' field under 'Details' tab and according to Jira I'm not able to even though I have Admin Access, can you guide me on how to do it? Thanks!
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I have my project set to allow approve and deny buttons via email without the need to sign in, but all I continue to see in my testing are long URL strings for approve and deny
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I need to know if there is an add-on that allows me to set a transition screen in the customer portal so the customer can input or edit info in the ticket. The platform is Cloud.
- Question
- jira-service-management
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Problem: Is it possible to change the color of a part of a text description to red ? I want to customer to know not to share PHI and hence want that part of the description in the field to be in red....
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| Subject | Author | Posted |
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