Jira Service Management

Have been using JIRA Service Management for almost a month. Notification is firing as configured but it stopped firing since yesterday( 29 April). How to solve this and why it happen?

• Question
• cloud
• jira-service-management

  Hi JSM Community!, We’re currently conducting some research to better understand an opportunity around connecting many different types of tools where help is tracked into a single, unifi...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi All, I am trying to create an automation for a certain scenario, but I am having trouble navigating the click and build style of rule creation.  The scenario here is that we create tickets ...

• Question
• automation
• cloud
• jira-service-management

boa noite estou tentando valida a obrigatoriedade do campo attachement  pelo script running porem não estou conseguindo

• Question
• cloud
• jira-service-management

We've been making some updates and using Automation to populate that information. However, I cannot find a way to run Automation against all Closed tickets except going in and running the Automation ...

• Question
• automation
• cloud
• jira-service-management

All, I am using Jira Automation in Team-Managed JSM Cloud to send an email to one or more users.  The users are in a single multi-select People field (i.e., Request participants).  Un...

• Question
• automation
• cloud
• jira-service-management

Is there a way to demonstrate the time worked on the ticket on the customer portal? Addon used: https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&a...

• Question
• cloud
• jira-service-management

I have a user who is under the built-in service desk team group permissions. When they try to change the 'reporter' on a request, they are unable to. They cant see any other reporters in our system. ...

• Question
• cloud
• jira-service-management
• permission

How can I remove the option of the Demo Project from the Help Center?  I would like to keep the Demo project around for testing items, I just don't need our customer to see it on the Help Center...

• Question
• cloud
• jira-service-management

Hello, I'm new to Jira, and am struggling to set up my service project. I have the setting saved such that "Anyone on the web" "can send requests ... via [email] or the portal". The email option wor...

• Question
• access
• cloud
• customer-portal
• jira-service-management

My addon Issue Details for Jira Service Desk is not working, appears as unsupported. Do you know if they will release a new version or have another addon suggestion that shows the person re...

• Question
• cloud
• jira-service-management

How can I set the initial landing view/page for a Jira project?  

• Question
• cloud
• jira-service-management

Hi, I'm looking to change the way we report on our time to resolution SLA and looking for some help.  The standard report in Jira Service Management only includes tickets on the report whe...

• Question
• cloud
• jira-service-management
• report
• sla

My team is looking to implement an alert in our test environment, but only want the alert to page through OpsGenie during business hours, 9am-5pm CST.  We have watchers built in Kibana that inte...

• Question
• cloud
• opsgenie

Hello everyone, I am new to Jira so was hoping to ask a few questions. This one specifically is how to create a Parent ticket automatically. The team I am apart of likes to have our tasks all associ...

• Question
• cloud
• jira-service-management

Hi :) In my team, Service Desk is integrated with Jira Software. Every request that enters through the SD goes to the backlog of Jira's activities. I would like to create an automation that updates ...

• Question
• cloud
• jira-service-management

Hi, I have integrated Datadog with Opsgenie such that the monitors in Datadog send alerts to Opsgenie when the threshold is breached. Once the alert is in Opsgenie, depending on the tags in the ale...

• Question
• cloud
• opsgenie

The project must change workflows for several request types. New workflows prepared. What is the recommended workflow replacement method?

• Question
• cloud
• jira-service-management

We have set up two separate Service Management projects (let's call them SupportDeskProject1 and SupportDeskProject2) and we have several users and customers registered in SupportDeskProject1. The cu...

• Question
• cloud
• jira-service-management

I have recently created a new custom field in order to show the last time an issue was commented on. However, I have seen it is only working with comments that have been made since I created the f...

• Question
• cloud
• jira-service-management

Hello I am checking how to create Incidences in opsginie coming from the alerts. I saw there is an option though team -> services -> rules where you can create a rule that will convert certain...

• Question
• opsgenie

I would like to be able to see all the resolved/closed tickets in a separate queue. How can I create such a queue? Where can I see the resolved/closed tickets? Thanks

• Question
• cloud
• jira-service-management

Hi Support    I have requested for the Apps Enterprise Mail Handler for Jira (JEMH) and Email This Issue the 30 days trial. Noticed that the status still shows "App re...

• Question
• cloud
• jira-service-management

We are evaluating opsgenie for our business requirement. Can we integrate this to  LogRhythm and Imperva for active monitoring of alarms generated from these platforms?    

• Question
• cloud
• opsgenie

Hi, I realised if I change my status to "under review", the task disappears from the "All Requests" list.  How do I allow the task to remain in the "All Requests" list? If I change the status ...

• Question
• cloud
• jira-service-management