Jira migration fails server to cloud fails Synchronizing users and groups

[pu88]

Hi Team,

any idea when import halfway from server to cloud

• Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException

in which option do we remove duplicate email in server  or cloud  ? 

[Earl McCutcheon]

Hello @pu88 ,

Thanks for reaching out and this error is triggered on duplication somewhere in the user directory, we have the following KB article to help diagnose the issue and get things rolling:

• https://confluence.atlassian.com/cloudkb/resolve-user-and-groups-synchronization-error-1036061499.html

However, as noted in this related Feature request relating to the KB:

• https://jira.atlassian.com/browse/MIG-162

Workaround

As there is no way for a customer to access the backend logs, you will need to reach out to Cloud support
Alternatively, users can refer to the following KB:

• Resolve user and groups synchronization error

So I recommend starting with the KB, but if you need additional details from the cloud logging to help narrow down the affected user reach out to the support portal via:

• https://support.atlassian.com/contact

And create a request for "Migration Support" so one of our Cloud team members can help out further.

Regards,
Earl