Can I make my Knowledge Base public without having users sign into Jira (similar to Intercom)

[urirahimi]

Hi,

I'm looking to migrate from intercom to Atlassian for the Knowledge Base help pages for my beta application. I currently have a few dozen articles made inside my knowledge base (see screenshot). However, I am not able to figure out how to make these articles customer facing. There is a public URL but it REQUIRES the user to create an Atlassian account to be able to view our Knowledge Base. Is there any way around this? I have looked at the relevant settings options but I have not been able to figure this out.

On a similar note: can I make my help desk public in the same manner? Where bug reports and feature requests link to the Help Desk on Atlsassian for my business?

Thank you!

[Brant Schroeder]

@urirahimi Welcome to the Atlassian Community.

You can make a space public that would allow anonymous users access.  The only issue you might be facing is this feature is not allowed on the Free plan.  

If you are on a paid plan then you can make it public and here are the instructions to do so.

https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/

[urirahimi]

Hi Brant,

We are on a paid plan for Jira but I'm not sure that is giving us the permission necessary to create anonymous knowledge base access. Is there a specific upgrade that you recommend. I looked at your article, and I think I navigated to the appropriate place (see screenshot) notice that there is no row entry for anonymous. If I opt into the standard plan will this get me where I need to be? 

[Brant Schroeder]

Has your administrator enabled public links?  If this is enabled then you will not be able to do anonymous access.

https://confluence.atlassian.com/ge/public-links-979425312.html

[Brant Schroeder]

@urirahimi Sorry I re-read your answer above.  Are you on a paid plan for Confluence?  You need to be on a paid plan for Confluence to set up anonymous (public) access.