Jira Service Management

Hi there, is there any chance to add in the subject of the customer notifications email also the status of the ticket (by insert variable menu list (${request.status}) ?   thanks in advance

• Question
• cloud
• jira-service-management

We are trying to expedite and through use of mobile devices complete our asset inventory, specifically inventory for Payment Entry Devices which are required for PCI compliance.  We had existing...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• insight
• jira-service-management
• qr-code

How can I change this wording around the Browse Button of the Attachment area on my Portal Page   Drag and drop files, paste screenshots, or browse   I have gone into the Attachment Fie...

• Question
• cloud
• jira-service-management

Hi All, I need to calculate Working Day/ Business Day  of the Month, when the Ticket is created. For Example: If ticket is  created  3rd May 2021, i.e. Monday, then Working Day=1 ...

• Question
• groovy
• jira-service-management
• jira-service-management-server
• jql
• scriptrunner
• +2 more tags...

• Question
• addon-eu.softwareplant.biggantt
• atlassian-marketplace
• big-gantt
• cloud
• integration
• +1 more tag...

I currently have 3 Jira projects, each one for a specific client, however, in the service portal all users can see the other existing projects and enter other types of requests.   Project Clie...

• Question
• cloud
• jira-service-management

Tengo un proyecto kanban y en la card estoy viendo una fecha anterior a la de vencimiento.         Como podría cambiar esto, para que en ambos se muestre la misma fecha...

• Question
• cloud
• jira-service-management

Hi. We have 10 user tier JSD Server. Can we upgrade to 15 user tier today?

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, what I'd like to do is to see on the portal screen, the dialog that shows the possibility to register for a customer. Now I only see the email textbox to fill and not a "Register" button wher...

• Question
• cloud
• jira-service-management

Hello, We setup an Opsgenie integration with MS Azure Monitoring. The Alert from MS Azure Monitoring to Opsgenie is working as per the setup through the docs.  https://docs.microsoft.com...

• Question
• azure
• cloud
• opsgenie

Hi,  According to your REST api documentation there is still not possible to create an import from API call right ? Is this something you have in the pipeline for future releases ? We are t...

• Question
• insight
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, I had a trial with JSM. The site is now stuck in the menus no matter what I do to try and delete it.   As a note, we have 1 other site with paid subscriptions.   I tried to open...

• Question
• atl-rvw
• cloud
• jira-service-management

Hi everyone,   I have a few questions regarding agent view, will be happy for your help: 1. Is it possible to remove the attached fields from context fields section? 2. How can i create a ...

• Question
• cloud
• jira-service-management

Hi everyone, Do you recommend overriding the fields filled in the original request form by the customer such as the type of problem, priority, etc. or do you create duplicate fields and update the r...

• Question
• cloud
• jira-service-management

Hello everyone! So, I have my customer have access to the customer portal/Help Desk of our company. I would like for those users (registered one) to have access to specific Jira Software projects, t...

• Question
• cloud
• jira-service-management

Hi, I have a new JIRA ServiceDesk project and I have two teams that should receive the tickets based on the email address it was sent to (for example: ticket1@example.com goes to one group, ticket2@...

• Question
• cloud
• jira-service-management

Hello Guys, since i updated to the latest version of Jira (Jira 8.15.0) and Jira Serivce Management, i don't have any register button for my costumers any more.  Normally under the "l...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, we are already using free versions of Jira software, Bitbucket and Confluence, when we created a free version of Jira Service Management project, the features were limited, we weren't able t...

• Question
• cloud
• jira-service-management

How can I add the 'Work Description' filed to my ALL OPEN queue or any queue for that matter. Thanks

• Question
• cloud
• jira-core
• jira-core-cloud
• jira-service-desk

Fellow insighters I see that insight discovery can run on Windows querying with WMI commands and Linux querying with shell commands.  https://documentation.mindville.com/display/INSDISC/Using+...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• discovery
• insight
• jira-service-management

CONTEXT: I am developing a Java code to access and loging the Jira Service Management from my company. We are registered with corporate Gmail, but my e-mail and password do not login itself, I must ...

• Question
• cloud
• jira-service-management

I want to add Domain:IT, Service: Application, Category:Excel is there any default fields which I can use or I need to create custom fields?

• Question
• cloud
• jira-service-management

I am looking for 2 APIs - 1. Get tickets for a user, any user not logged in user. 2. Create an agent is this even possible? Please help.      

• Question
• cloud
• jira-service-management

Hi, I'm trying to edit a custom field value in a ticket through Jira Automation. As a result I want custom field value to be same as a value of another custom field in some other ticket. can so...

• Question
• cloud
• jira-service-management

Hi, I recieve bellow error in Exalate Loh   [2021-05-02 16:32:53,405] <node.JiranodeLoggingService   > There was a SQL exception thrown by the Active Objects library: Database: -...

• Question
• cloud
• jira-service-management