Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal). I need this from "Notification ON" automatically not "Notification OFF"...
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Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal). I need this from "Notification ON" automatically not "Notification OFF"...
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Hello Experts, I have a question regarding the attribute linking between the Insight object item. I have a server named Server1 with a 4-port Ethernet, and I also have a 24-port Ethernet...
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Dear all, We have some issue while trying to mapp different fields from Dynatrace payload to Opsgenie. Based on the documentation, there is a custom pay load define as below : For exem...
- Question
- opsgenie
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Hallo! Wir möchten unseren Kunden zum Jira Service Management hinzufügen, aber leider funktioniert das nicht. Er erhält keine Einladung. Woran kann das liegen? Danke und LG Irmella
1,109 views 5 0 Deleted user June 4, 2021 -
Any queries submitted by email are not being received on the Jira Service Management Portal. Are we missing any customisation?
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Hello, how can i change the Timezone in the Customer Portal of Jira Service Management (Cloud) I want to change from AM/PM to the German Timezone so instead of 2:00 PM --> 14:00 Thank...
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I want to use the change calendar for incidents https://support.atlassian.com/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/ It seems to only work for changes, ...
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Hello everyone, I have a question regarding automations on jira. We have jira connected to our gitlab but it seems that automation rules to transition issues doesn't work. We have set up thr...
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Wanted to get thoughts on if anyone has been able to configure permissions in next-gen SD. These are the two requirements my team needs in next-gen. Users (reporters) who raise tickets can only see...
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Hey Community, I’m Gabriel, the Product Manager who looks after Jira Service Management’s Change Management features. For those of you who are interested in using Jira Service Management to manage ...
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Hola Buena tarde, soy nueva en esto y quisiera saber como podria instalar jira service management dentro de nuestro servidor; si alguien me pudiera orientar me seria de gran ayuda.
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Hello, using the new automation way, how do I automatically transition the status of a ticket between Waiting for Customer and Waiting for Support every time a public comment is added to the ticket?...
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Hi community! I'm having the following problem: I have setup automation rules inside a single project (issues are created with mail handlers) and although these rules are optimized, the total proce...
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I am trying to create a dependency between the field Affected services and a Insight custom field. An affected service can have multiple CIs attached to it. I can't seem to be able to create a...
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Hello, Currently, my organization has Jira Software and Jira Service Management. Essentially, in order to accurately track time of all team members, we want to have views and roadmaps, etc. of what ...
- Question
- halp
- jira-service-desk
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Although I'm set as an Administrator, and am a member of a team in Opsgenie, when I attempt to add a Team as an Incident Responder to a Service ("Select an Opsgenie team"), I get the notification: ...
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I rely on notifs within Jira to alert me about a comment or any activity on a ticket. However, if I have not been explicitly tagged on a ticket, I don't get the notification, even if I was the ...
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How can we get a demo session or a PPT of Jira menus and options ? Thanks Regards Maria Montez
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I am operating a blog in Confluence with a small number of subscribers so they can be notified of changes. I am also operating a Service Management system with limited users. Those users ...
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I have a custom field list of teams (i'll call it CFTeam)-- I am automating it based on the reporters field department it is auto assigned a CFTeam for issues created on the portal. Then it is sent t...
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Hi Team, I have disable the JIRA Drag and Drop Attachment Plugin after that while attaching a file i am not able to write a comment in the comment section. I move my cursor to the commen...
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Hi All, I have created a webhook and it gets triggered on create and update event. So whenever a user is attaching an Attachment in JIRA by either dragging and dropping a file or by browsing a file...
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I have create a Dashboard in Service MANAGEMENT and woluld like to give permisions to people with no licence of agent, only client of the portal, is it possible?
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To integrate with the Microsoft Graph API, we need to first get an access token. Can we store the result of one REST call in a variable to be used on a second REST call?
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