Jira Service Management

We are creating multiple service request to different SDM project from one customer portal.  When using the create service request automation the Reporter in the newly created project is Automat...

• Question
• cloud
• jira-service-management

We use portal groups to organise requests based on the services. Is there a way to set the affected services field depending on the portal group?   Thank you Reinhard

• Question
• cloud
• jira-service-management

I looked at the new issue layout about a month ago but it was lacking the tab features so I waited until they were added. Now with a week to go before we are forced to migrate to the new issue layout...

• Question
• cloud
• comment
• jira-service-management

Viewing user-generated queries not working?

• Question
• cloud
• jira-service-management

Hello,  I would like to send the latest comment of an issue as an email using the regular JIRA Automation. I can set up the when, if and then part, but in the Send Email action I see no way how...

• Question
• jira-service-management
• jira-service-management-server
• server

Do you suggest any book to start working with JSM as admin ? I am very new to this tool

• Question
• cloud
• jira-service-management

We are and IT service provider , shifting to JSM . I would like how to organize our projects . We are supporting around 20 clients , each with different assets , services  and SLA Agreements. I...

• Question
• cloud
• jira-service-management

Hi,   How to change the dropdown status into buttons in JIRA cloud?

• Question
• cloud
• jira-service-management

Подскажите, как настроить режим предсмотра , когда открыт общий список инцидентов? То есть у меня открыта очередь инцидентов списком, но мне нужен быстрый просмотр и быстрое действие над инцидентом, ...

• Question
• jira-service-management
• jira-service-management-server
• server

We have a Jira Service Desk running in Cloud. Just recently we noticed that new user inside domain or outside domain are getting this error "Signup is not currently available" when creating/requestin...

• Question
• cloud
• jira-service-management

Hi gang, we would like to extend Jira Service desk to a number of other departments in our organization. Departments like Finance, HR, Legal etc. Each of those departments would use their various sta...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi.. I'm testing some JQL and got the following problem. I'm searching with "q?e" which should find entire words that have 3 consecutive letters... a "q", then any one letter (just one), then an "e"....

• Question
• cloud
• jira-service-management
• jql

How to add category content visible only to specified customer(s)?

• Question
• cloud
• jira-service-management

Hi The company I work for has Jira Software and 5 users. I am trying to get started on Jira Service Desk but when I go to try it a notification comes up to tell me that I have exceeded the 3 agents ...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi, I am trying to update a "rotation" under "schedule" using API call with no success. I can GET/POST but cannot PATCH/PUT. I get "Request method 'PATCH' not supported" or "Request method ...

• Question
• cloud
• opsgenie

How to trigger status change with initial reply to customer?  Want to automate changing the status from "Waiting for Support" to "Acknowledged" 

• Question
• cloud
• jira-service-management

I am new to Jira.  I have a service desk instance, that needs to feed to a kanban board.  (https://uprightly.atlassian.net)  How do I connect these two?

• Question
• cloud
• jira-service-management

Is your company using shared Slack Connect channels to provide customer support?     For most SaaS companies, the number-one driver of long-term growth isn’t acquiring new customers....

• Article
• halp

Hello,  We're trying to integrate our JSM for ticket creations/updates etc: in a bi-directional method for ticket communication on both Quest Sys, Jira service Management Cloud.    ...

• Question
• cloud
• integration
• jemh
• jira-service-management

Hi, My company is currently on JIRA server v8.4.1 and JIRA Service Desk Application v4.4.1. We may be moving back to the cloud at a later date. Right now we use service desk for all our ...

• Question
• jira-server
• jira-service-desk
• jira-service-desk-server
• jira-service-management-server

Hi Community,   we would like to change our current custom field which shows the date of the last public comment to the customer. We upgraded our JIRA instance, with this the comment r...

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

For our clients we let them transitions items to certain statuses, however, it makes it messy for our team and they saying it makes it complicated. Is it possible to hide the "transition" labels insi...

• Question
• cloud
• jira-service-management

Hi, We are not able to see move option under more actions in jira for parent ticket. It was available earlier but now somehow it disappeared. However, it is seen under more actions for subtask iss...

• Question
• cloud
• jira-service-management

  Hi All, We are trying to implement the the Customer Portal for the internal Users (within our organization). On our Jira Instance, every internal user has a jira-software license as well as ...

• Question
• jira-service-management
• jira-service-management-server
• server

What methods are you using to add memorized answers to issues? Like a quick parts in outlook or something similar? I don't want to add automation that answers to customer as it might not be the on...

• Question
• cloud
• jira-service-management