How can content be segregated between customers?

[jlee]

How to add category content visible only to specified customer(s)?

[Prince Nyeche]

Hi @jlee 

Please could you elaborate more on your question?

[jlee]

In the Category section I would like to add knowledge base information that is specific to customers. 

Some knowledge base information is generic and applicable to all customers.  Other knowledge base information would be specific to a company and would need to be accessible only by that company.

[jlee]

Hello @Prince Nyeche 

Does my question need more clarification?

[Prince Nyeche]

Hey @jlee 

Hmm this is a bit tricky. I'm not sure if JSM has such ability. Normally the KB can be visible by labels but on the portal it doesn't matter which organization the user belongs to. So restricting an article based on the organization would be nice but I don't think that's an angle JSM is heading to. May I ask what's your use case for such a scenario?

[jlee]

Thank you for the feedback.  My company has multiple external customers  and as such will raise service tickets from the JSM platform.  Would like to segregate KB views specific to the customer.  

[Prince Nyeche]

Is not possible that way if those users are customer only users on JSM. The only way I can see this possibly working is if those customer users have confluence license, then you can restrict the KB pages to "private" using confluence permission which can be tailored to specific groups (i.e. specific company) in terms of viewing permission. However this route is very expensive as each customer will definitely need a license on confluence.

[jlee]

Thank you Prince.