Jira Service Management

Hi , I have a problem now need help from JIRA experts like you. Our SLA is 24/7 based, so we need to cooperate with another organization to solve the incidents created after hours.  I can cre...

• Question
• cloud
• jira-service-management

We have two versions of the product. I want the customer to be able to select the version as appropriated. I created a new custom type with the two versions V7 & V8 as selectable drop down. &nbs...

• Question
• cloud
• jira-service-management

I'd like to port over from zendesk but can't seem to get Jira to do what I need. Some of my customers would rather be texted with their ticket but it seems like you can only add a ticket or customer ...

• Question
• cloud
• jira-service-management

Hi, I’m involved in a project to improve prod support / dev processes and I’ve learned that our teams already (for years) have Jira Service Mgmt (Cloud) and Jira (Server), with the Backbone plug-ins...

• Question
• backbone
• cloud
• jira-service-management
• k15t

Hi, we need to have in JSM a report per Organization (these are our customers) of all closed tickets in a period with fields like datetime created, reporter, subject, assignee, time spent, datet...

• Question
• cloud
• jira-service-management

we got error as all user can't log in to jira service (username or password not correct), we restart the server to fix the issue  after restart we get different error as below we checked t...

• Question
• jira-service-management
• jira-service-management-server
• server

I would like to migrate data from Zendesk to JIRA Service Management. a)Customers b) Tickets  Is there any guidance on how to achieve that ?  

• Question
• cloud
• jira-service-management

Project pA is in a free site sA. I want to move pA to a company site sB. Is it possible? And if not can I see the issues from pA on a board on sB?

• Question
• cloud
• jira-service-management

Hello, we are a small company supporting the IT of our customers and dealing with IT projects. Our customers are always other companies, having personnel of course. Basically what we are looking for ...

• Question
• cloud
• jira-service-management

We have OpsGenie set up to generate an alert for incoming phone calls via the "Incoming Call" integration for a particular team. This is all working perfectly -  the alert is created in the syst...

• Question
• cloud
• opsgenie

When I'm creating an issue in Jira (Service Management) I need the customer can see it from the portal. I've tried adding the customer as request participant but the customer doesn't see the issue. ...

• Question
• cloud
• jira-service-management

Hello People, Since we are using Jira Cloud that we use in Priority 1- Critical 2- High 3-Medium And in one project, at the midle of the project the customer decided that he wants the priority l...

• Question
• cloud
• jira-service-management

We have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus in a cloned ticket on the clients project,&n...

• Question
• automation
• cloud
• comment
• jira-service-management

Interested in integrating ServiceNow 'Projects' with JIRA user stories and wondering if this is possible?

• Question
• cloud
• jira-service-management

Is it possible to integrate sensu with Jira Service Management in a disconnected environment (no access to internet) ? We'd like dynamic case creation with the use of sensu agents if possible. If so,...

• Question
• cloud
• jira-service-management

I'm trying to configure an automation rule for change management requests in my Jira Service Management project. Basically, I have a custom field (Date Time Picker) called Planned Start Date. I wa...

• Question
• cloud
• date-time
• jira-service-management
• jql

We would like to have a separate email address for incoming tickets. Currently the address ends on atlassian.net, we would like to change this and put our own support mail there, so that our customer...

• Question
• cloud
• jira-service-management

As our company rises we've faced a new challenge. Now Jira Service Desk adds to watchers every user from original email recipients (To, Cc, Bcc). It is an expected behavior in the most cases. But no...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• watcher

Hi, I'm starting to use Scriptrunner and I need to know how can I find out the list of fields (the name) associated with an issue, both standard fields and custom fields. I need to use it in a post ...

• Question
• cloud
• jira-service-management

I apologize if this has been asked but I have searched to no avail. In the configuration of the new issue view (issue layout), I have Agent View, Request Form and Workflow Statuses tabs. In the Age...

• Question
• cloud
• jira-service-management

...rl.openConnection() connection.setRequestMethod("POST") connection.doOutput = true connection.setRequestProperty("Content-Type", "application/json;charset=UTF-8") connection.outputStream.withWriter("UTF-8...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, We are using Jira Service management Cloud. I am not able to find my Jira SEN number. We are not using any third party add-on in my instance. Please let me know how to find SEN number in Jira C...

• Question
• identity-manager
• jira-service-desk

Hi, The case is in service desk:  if one of the approvers aprove the ticket and then understand that he need to cencel his approval  and then re-aprove it later. Is it possible to get you...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi All. Currently we are using JIRA API call method to show case JIRA data in Power BI dashboards. But this method fails to show real time dash as refreshing takes time in PowerBI and allows only 10...

• Question
• cloud
• jira-service-management
• power-bi

We are running into limits for a custom field we have created for our CS board. We have added about 55 values to our "Customer" field and "Add Option" is now not available to add more.  Can so...

• Question
• cloud
• jira-service-management