Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.16 ...
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Hi, i'm currently trying to write a script which determines the security level of a given Request upon creation based on the settings of an insight field. Now i'm running into the issue that when u...
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Here is the screen I see when I login as a user... I don't see anywhere to add an attachment The Attachment field seems to be enabled on the project side:
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I would like to customize notifications for certain project so that name and last name of the agent making the action is not shown in the "FROM" email address sent out to the Customer. We want to ha...
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- jira-service-management
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Hi, Is it possible to change the 'Request Created' Notification message depending on the time that the request is created? We have a different process depending on if the issue is logged during bus...
- Question
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- jira-service-management
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When I put a ticket on 'triage' how do I make this so the SLA's are stopped?
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- jira-service-management
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1. Как можно создать Базу знаний в системе, не подключаясь к другим приложениям? Если ли возможность разместить Базу зyаний в самой JIRA 2. Можно ли разместить инструкцию, как пользоваться Jira в ви...
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If attachments added via agent portal contained letter Ё in file name customer can't download attachment via customer portal. But if the same attachment add via client portal there is no problem win...
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Dear Community, I get stuck creating an Opsgenie account, I cannot fulfil the claim your site option, is always grey out the option Agree doesn't matter what I type in.
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Hello, I would like to know if there is any way I can keep track of search keywords entered by the user on our customer portal built with Jira Service Management. I would like to see a list of suc...
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- jira-service-management
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Hello Atlassian Community, Please assist me here, I am working on knowledge base configurations but I am not able to see the options where I can create KB categories as image 1 indicates. I am link...
- Question
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- jira-service-management
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In jira service management tool, after three users, can we include 1 more user with only view access to the tickets from the customers perspective UNDER FREE PLAN
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- cloud
- jira-service-management
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Wanting to give users access to particular permissions, how do I do this? I have 4 projects and only want certain people, in this case managers, to access certain projects, I've enabled them so they ...
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- cloud
- jira-service-management
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Hi, We've been using Google for authentication and syncing for our Jira Service Desk customers for a while now and it has been working well. Getting this working is one of the reason we stuck with A...
- Question
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- jira-service-management
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When users are Signing up to use our Jira Service Management . The link button that is provided in the notification to "finish signing up" take use to a page with error message broken link.&nbs...
- Question
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- jira-service-management
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Hola! quiero que a todos los integrantes de un grupo nos llegue por mail un recordatorio de las tareas pendientes. se que es en "automatizar" pero no me cumplen con las condiciones ni con el texto de...
- Question
- cloud
- jira-service-management
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Hi I would like to ask for your expert opinion on the issue I encounter with JIRA, before mailbox's' password is set to not to expires, and then we have recently reset the password to configure...
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Quiero modificara para que cuando los usuarios hagan una solicitud me la mande con el flujo de aprobaciones ya que se salta ese proceso y aparte cuando cambio de flujo no me deja poner aprobadores .
- Question
- cloud
- jira-service-management
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For the sake of discussion, lets say Organization X has bought a support package of 20 hours per month. Is it possible to: Have Jira/JSM automatically send an email to a set of internal users when ...
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Where in the settings can I find information about my API ?
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- cloud
- jira-service-management
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My app must have just been updated. I used to not have this problem but now I have no control over the volume of the alert even when the phone is silenced. I found an older thread about it (...
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Hi I have access to our internal JIRA instance on our own server. Our ICT team has said Jira Service Management has just been successfully installed but it needs configuring. How can I tell if its ...
- Question
- cloud
- jira-service-management
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I'm pondering this problem and hope the community can help. I'm using the CSV import capability of Insight to poplulate objects. I'd like to include Users for these objects. The ...
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We have a number of issue types in our organization that require multiple sub-tasks, and those subtasks can change over time as our processes mature. I use the Create and Apply template options unde...
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Currently when I go to Projects > Support > Project Settings > People and click Add people I get an error telling me that the person couldn't be added because I've reached the maximum number...
271 views 1 0 Deleted user March 22, 2021- Question
- cloud
- jira-service-management
Atlassian Community Events
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