Reporter is "Automation for Jira" not original when using Automation to create service request

[Carey Liang]

We are creating multiple service request to different SDM project from one customer portal.  When using the create service request automation the Reporter in the newly created project is Automation for Jira.  We have already added the And: Edit issue fields set to Copy Reporter from Current issue to try and set the Reporter from the original customer portal form.  The result is still the same Reporter is Automation for Jira.  We would like the newly created issue to have the same reporter as the original issue.

What is the correct setup to display the original reporter in any newly created issues on the other projects?

[Alexis Robert · Accepted solution]

Hi @Carey Liang , 

this is because the action "Edit issue fields : Reporter" does not apply to the issue you create at the beginning : it applies on the issue that triggers your rule.

You will need to set this field in the "Create Request" block : 

Let me know if this helps, 

--Alexis

[Carey Liang]

Alexis 

Thank you so much for your help!

Exactly what was needed

[Liam Green]

Hi @Carey Liang 

Under 'Rule Details', change the 'Actor' from Automation to 'User who triggered the event'

This should resolve your issue.

Regards, Liam