Can I set the "affeted services" field depending on the portal group?

[Reinhard Kiesswetter]

We use portal groups to organise requests based on the services. Is there a way to set the affected services field depending on the portal group?

Thank you

Reinhard

[Liam Green · Accepted solution]

Hi Richard

You could use automation, so that if request type = X it updates the affected service to Y

Hope that helps,

Liam 

[Reinhard Kiesswetter]

Hi Liam,

thx for your reply. We will give this a try.

Reinhard

[NC Atlassian]

Hi,

did that work/help? Because you asked for setting a field depending on portal group (not request type)

kind regards