I looked at the new issue layout about a month ago but it was lacking the tab features so I waited until they were added. Now with a week to go before we are forced to migrate to the new issue layout and I'm really disappointed in the approach to new layout adoption.
The order comments function isn't available at a user level anymore and the admin function to change the comment sort order doesn't work.
The issue layout option isn't available for Service Management projects for issue types not relating to request types. We migrated from Software to Service to utilise the SLA functionality and don't use the portal for most of our issues.
Has anyone worked out a way in Service Management to:
- Hide fields when they aren't populated
- Reorder the issue layout
Atlassian - I get that you want people to migrate over to the new issue view, but the current timescales are too short and mean you are regressing functionality without adequate time for fixes and retraining of users. Please can you review the forced migration and I would urge you to add 3 months to allow for key fixes and understanding of the new options available. Some of us have day jobs outside of Jira admin and need to plan this in (which we haven't been able to do as a lot of key functionality, like tabs, has only just been provided).
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