Community resources
Community resources
Community resources
Jira Service Management
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we are trying to be ITIL aligned, is there a best practice or is this more of a gray area?
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Is it possible to have the Severity Level changed automatically in association to a change in the Priority Level and vice versa?
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How to add a field to the summary screen that appears in the portal when a customer creates a new incident? I want to see the technician assigned to the incident.
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Can you also expose Questions for Confluence so that questions are searchable through the JSM portal? It works for linked spaces, but just for Articles. Can we include Questions as ...
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How to rank issues in Jira Service Desk? Dragging issues does not work in Service Management
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Is it possible to display the Decimal value only for one single custom field?. example : customfield 1 and customfied 2 are number fields i want to display first one without decimal...
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Hi, Are we able to add those two fields above into each ticket type that is currently set up on Service Desk please? Add these fields into all ticket types without 'damaging anything', ex. changing...
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How can I get the Severity Field to show up on the JSD Mobile App?
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Hi, I was wondering if there is any documentation (or otherwise) how the post mortem tickets from incident management are being used in, for example, problem management? thanks in a...
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Hello, everyone. We have cascade field with options like Options: Test A One A Two A Others Test B One B Two B Others Test C One C Two C Others Once we select the...
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Hi Team, We have configured the Jira to Solarwinds service desk integration. Now we want to link the new ticket/existing ticket to SolarWinds. I have done more research to find the documentation bu...
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- jira
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I'm not receiving email notifications when the client responds to an existing ticket but if a new ticket is created then email is received. Is this a known issue? Please assist!
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Is it possible to set the issue link for a project by default
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Hello everyone, I believe that there should be a due date column in the issue list view. Kindly take a look at the picture below: I would like to ask how to make Due Date co...
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Hi, I added a new admin to our project but she can't access some configuration pages like "Issue types". She can change the lead of the project and remove other admins but this "Issue types" is not...
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Hello Community, We recently transitioned over to the new integrated Insight in our JSM projects and were very pleased to see the integration has improved significantly. However, we were also very ...
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I'm adding some extra reports to my Jira Service Management tool. When I add a new series and fill in my advanced filter the buttons to "Add" or "Close" dissapear. There is also no scrollbar availab...
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I'm experiencing sporadic issues in Jira where a customer sends an email to our help desk but the email doesn't reach the queue (not being created). This seems to be a sporadic thing so it's hard to ...
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Hello ! I have a problem with one of my service provider. When we have an issue for him there is an automation rule which send an email to the service provider with some jira variables. But in...
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So we have 2 teams in Obsgenie, let's name them Team Frontend (FE) and Team Backend (BE). Currently FE is receiving all Splunk alerts, and BE gets nothing. A second plugin especially for BE didn't w...
823 views 1 0 Deleted user May 19, 2021- Question
- opsgenie
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Hi, I'm trying to configure that Zoom rooms alerts will be sent to my helpdesk address and create a ticket. When I configure in Zoom admin panel to send alerts to my own email address, it's working ...
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Is there a possibility as an agent to attach files without the user having to login?
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Do we have feature in workflow weather to connect 3rd Party application through REST API service and proceed to further workflow process depending upon response and complete the process. If we have ...
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I have setup SLA for "Time to resolution". When the status is WORK IN PROGRESS, it will start counting the time. Then when we are waiting for the reply from customer, we put the status as WAITING ...
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Closed and Resolved tickets are moving back to In progress. Please let us know how to stop this
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