Jira Service Management

Hello Atlassian Community, I have a service project that is configured and I would like to migrate/transfer those configurations to another Jira service project. Is there a way this could be done?&...

• Question
• cloud
• jira-service-management

My client only wants to have 4 values in their Priority list. How can I remove Priority -5 (Informational) from the list of Priority values ?

• Question
• opsgenie
• priority

Pessoal, tudo bem? Tenho um projeto no Jira e precisava de alguma solução para quando uma opção for selecionada dentro de um campo o ticket fosse para o aprovador responsável por aquele item. Ex. ...

• Question
• cloud
• jira-service-management

I'm still using the trial version of Jira ITSM. I setup the request type for email requests and used our distribution list email address to create tickets.  It's working, but it's also creating ...

• Question
• cloud
• jira-service-management

Hello fellow JIRA user   I am fairly new to JIRA Service desk but would like to be able to TAG a particular word in the description which the customer writes   I.e. In the following tex...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello All, I'm working on building out an automation for a ticket where it requires multiple people from different roles to handle different aspects.  Specifically when a new hire joins the c...

• Question
• cloud
• jira-service-management

Hi, I'm trying to figure out if we can have the 'reporter' field from JSM flow to OpsGenie? The use case is that when a person submits a ticket in JSM's portal/ desk, that user is recorded as the "r...

• Question
• opsgenie

I set up an API integration in OpsGenie so that an external process can send alerts to OpsGenie when it fails. The external process failed, but there was no OpsGenie alert generated. I'm trying to de...

• Question
• cloud
• opsgenie

How can I set Label or components color or css style?

• Question
• cloud
• jira-service-management

When you create a custom field with a list value (select, radio), is it possible to add a "backend value" to a an option? As an exemple, in our change process, there is a risk assesment that should...

• Question
• cloud
• jira-service-management

We have several project with several notification schemmes. I think is correct.   We are recieving issues about the users because not all of them recieve an email notification according with t...

• Question
• cloud
• jira-service-management

Today I accidentally deleted a user previously assigned to the Service Management app in the Cloud. I went to the user management are and did the invite to get him back in. However, I could NOT give ...

• Question
• atl-rvw
• cloud
• jira-service-management

I want to set an automation rule in jira servicedesk (cloud) So that - when an issue has not been updated for more than x mins (eg 5 mins so I can test it) an email is sent to the assignee and parti...

• Question
• cloud
• jira-service-management

Hello, I am trying to set up my Help Desk portal on Jira and I would like to know how to display the same Sprint view we use on Jira Atlassian (with the tickets displayed columns according to status)...

• Question
• cloud
• jira-service-management

Hello guys!  I'm trying to attach a temporary file on a request by using SD API but I keeping getting this error: STATUS 400 "No attachments found". I'm testing with Insomnia, here is my c...

• Question
• cloud
• jira-service-management

...s long as value1 is true. If value1 is false then the next if statement doesn't execute. {{#if(value1.equals("Prod"))}}_Prod_user{{/}} {{#if(value2.equals("QA"))}}_QA_user{{/}} How can I have more t...

• Question
• automation
• cloud
• condition
• jira-cloud
• jira-service-management
• +1 more tag...

Having just joined the team my new company we are using Jira and we are struggling with some of the features and what I want to understand if this a limitation of Jira or we have just not implemented...

• Question
• cloud
• jira-service-management

I am building a custom application targetting 100+ users, which raises JIRA Service Desk tickets on behalf of the logged in user. I am presently using JSD API using the API token of a service ac...

• Question
• atl-dev
• cloud
• jira-service-desk
• jira-service-management

Hello, we import data into Jira Service Desk using a csv file; after import we notified that the Request channel is set to "unknown". When a new Request is created via portal, the channel is proper...

• Question
• jira-service-management
• jira-service-management-server
• server

Good day. The user has the opportunity to write a comment on his application both in a letter with feedback and on the self-service portal. When answering the letter that comes to him by mail with a ...

• Question
• jira-service-desk

Good Morning together,   i wanted to ask you if anybody can help me with some specific tasks, regarding our new Ticketing System which we have in place through Jira Service Management.  ...

• Question
• cloud
• jira-service-management

Hi! Is it possible to position field help not below but to the right of a field? Currently, it looks like this - field help is displayed below the fields. Can it be changed so it is displayed ...

• Question
• jira-service-management
• jira-service-management-server

Hello, As we use your application with standard service "Jira Services Managment Standart" with the following account: IBEX EAD with email: support@ibex.bg, I would like to consult with you. We hav...

• Question
• cloud
• jira-service-management

Hi,  We are using the default SLAs like Time to first response, Time to Resolution etc in all our projects. But in one of the projects we don't want to use SLA. For this if we delete standard S...

• Question
• cloud
• jira-service-management
• sla
• time-to-first-response

I have a Jira Service Management instance and a service management project that has Opsgenie features built in. I want to know 1. If there is a way to link service management incident tickets t...

• Question
• jira-service-management
• opsgenie