Jira Service Management

Hello Atlassian Community, Please assist me here, I am working on knowledge base configurations but I am not able to see the options where I can create KB categories as image 1 indicates. I am link...

• Question
• cloud
• jira-service-management

In jira service management tool, after three users, can we include 1 more user with only view access to the tickets from the customers perspective   UNDER FREE PLAN

• Question
• cloud
• jira-service-management

Wanting to give users access to particular permissions, how do I do this? I have 4 projects and only want certain people, in this case managers, to access certain projects, I've enabled them so they ...

• Question
• cloud
• jira-service-management

Hi, We've been using Google for authentication and syncing for our Jira Service Desk customers for a while now and it has been working well. Getting this working is one of the reason we stuck with A...

• Question
• cloud
• jira-service-management

When users are Signing up to use our Jira Service Management .  The link button that is provided in the notification to "finish signing up" take use to a page with error message broken link.&nbs...

• Question
• cloud
• jira-service-management

Hola! quiero que a todos los integrantes de un grupo nos llegue por mail un recordatorio de las tareas pendientes. se que es en "automatizar" pero no me cumplen con las condiciones ni con el texto de...

• Question
• cloud
• jira-service-management

Hi I would like to ask for your expert opinion on the issue I encounter with JIRA,  before mailbox's' password is set to not to expires, and then we have recently reset the password to configure...

• Question
• jira-service-desk-cloud
• jira-service-management

Quiero modificara para que cuando los usuarios hagan una solicitud me la mande con el flujo de aprobaciones ya que se salta ese proceso y aparte cuando cambio de flujo no me deja poner aprobadores .

• Question
• cloud
• jira-service-management

For the sake of discussion, lets say Organization X has bought a support package of 20 hours per month. Is it possible to: Have Jira/JSM automatically send an email to a set of internal users when ...

• Question
• atlassian-support
• customer
• jira-service-management
• jira-service-management-server
• quota
• +1 more tag...

Where in the settings can I find information about my API ?

• Question
• cloud
• jira-service-management

My app must have just been updated. I used to not have this problem but now I have no control over the volume of the alert even when the phone is silenced.   I found an older thread about it (...

• Question
• cloud
• opsgenie

Hi I have access to our internal JIRA instance on our own server. Our ICT team has said Jira Service Management has just been successfully installed but it needs configuring. How can I tell if its ...

• Question
• cloud
• jira-service-management

I'm pondering this problem and hope the community can help.   I'm using the CSV import capability of Insight to poplulate objects.  I'd like to include Users for these objects.  The ...

• Question
• cloud
• insight
• jira-service-management
• user-management

We have a number of issue types in our organization that require multiple sub-tasks, and those subtasks can change over time as our processes mature. I use the Create and Apply template options unde...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Currently when I go to Projects > Support > Project Settings > People and click Add people I get an error telling me that the person couldn't be added because I've reached the maximum number...

• Question
• cloud
• jira-service-management

I like the new IOS critical alert feature, however the alerts play at max volume no matter what. This makes the feature essentially useless for me, as this volume is WAY too loud and wakes up the who...

• Question
• cloud
• opsgenie

I have a set of automation rules: 1) that need to run in a priority sequence. That is, a given ticket could match on a number of rules so the most important one should go first. How to do this?...

• Question
• cloud
• jira-service-management

We already have Jira Software running on cloud, we want to move Jira Servise Desk also. How to be sure Jira Software projects will not be deleted by Service Desk import? Both application are runnin...

• Question
• cloud
• jira-service-management

Hello, I want to ask you if there is any solution how to create request types with defined fields by REST or Java API. There should be tens or maybe more requst types. Thanks

• Question
• jira-service-management
• jira-service-management-server
• server

I'm using Insight Cloud and Jira Service Management Cloud I want to create a new object in my Insight Onject schema upon creation of a service management ticket (i.e. Employee OnBoarding issue type)...

• Question
• cloud
• insight
• jira-cloud
• jira-service-management
• post-function

We need to create tickets that should be closed upon completion, but are recurring on e.g. monthly basis. So after a month they should always be available without the need to recreate the tickets. Ho...

• Question
• jira-service-management
• jira-service-management-server
• server

I am attempting to setup an Insight Object Schema, All the documentation I am seeing on getting started indicates that when I choose "Create Object Schema" I should see a screen with the following: E...

• Question
• cloud
• insight
• jira-service-management

Hi All, In a typical IT catalog, IT services are grouped by a IT category in a hierarchical structure Level 1: IT service category  -->Level 2: IT service type ------>Level 3: IT servi...

• Question
• cloud
• jira-service-management

Hi, I have this smart value which works perfectly when entering a string to replace: {{#issue.Request participants}}{{emailAddress.replaceAll("(SOMESTRING)","")}},{{/}} However, instead of using "...

• Question
• cloud
• jira-service-management

Hi team, We have an automation to update the issue type in Summary once an issue is created and it works well. The problem is when we move the issue to another issue type ( For example a ticket was ...

• Question
• cloud
• jira-service-management