Community resources
Community resources
Community resources
Jira Service Management
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Hi, i was trying to add customers to the organization which i have added in jira service project, but it is not letting me add more that 4 customer in one organization. Is there any way to add more ...
- Question
- cloud
- jira-service-management
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Olá! Como posso adicionar uma opção em um campo de "Categoria" em um formulário do Jira? Gostaria que os usuários pudessem abrir chamado, e no campo "Categoria" escolhesse uma opção do tipo "Trocar...
- Question
- cloud
- jira-service-management
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Hi, We use Jira Server (v 8.10.0) along with Jira Service Management (which we have been using for months now, working great). Yesterday I noticed I had a pending update for APM (v. 4.3.4). I ran t...
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I am wanting to extract incident data for reporting purposes in a separate database. Is there a way to be alerted (via webhook) when an incident is changed in any way? I see the alert webhooks (which...
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Hello, I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue. I am using group ...
- Question
- cloud
- jira-service-management
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Hi, Basically we have a board that takes care of all customer issues. What I want is to be able to categorize them based on feature or problem. Just to understand where we need to focu...
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EDIT: everything working, see below comment why we thought it didn't work. Slack supports markdown formatting, but looks like the Opsgenie Slack integration doesn't specify (or allow to configure)...
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Hi, i was setting up my first Jira Service Management Project and we're using Jira Service Management Cloud and Jira Server. Is it possible to create a task in Jira from the request out of the Serv...
- Question
- cloud
- jira-service-management
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We are planning to decommission JIRA Service Management (JSM) because it is no longer meeting our requirements. Is there any way to implement same functionalities provided by JSM ? Can we do that in...
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In previous versions of the Mindville Insight product, there was a plugin to display object attributes on confluence pages. Are there plans to make this available in in Confluence cloud to link...
- Question
- cloud
- jira-service-management
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Is it possible to allow customers to attach a file when using the Service Desk Widget? Right now I only see the option for the customer to enter text about an issue?
- Question
- cloud
- gadget
- jira-service-management
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We use internal comments to communicate within the service desk team (roles - administrator and service desk team). These internal comments are also received by the developer. How do I configure...
- Question
- cloud
- jira-service-management
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Opsgenie's out of the box integration with ServiceNow currently populates the short description, description, and assignment group of an Opsgenie-created, ServiceNow incident. A lot of folks ask how ...
- Article
- opsgenie
- servicenow
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Dear all, I have an issue with Jira users; sometimes, I don't know why the user is inactive even though this person was logged in 3 hours ago. Has anyone been in the same situation?
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Hi, I am looking at subscribing for Jira Service Management Standard Plan for 25 Agents. All agents and users are based in Ireland. I notice that "Currently, only products with Enterprise plans ca...
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Greetings, I´m trying to configure a SMTP server on Jira and this doesn´t work. The problem is this one: AuthenticationFailedException: 535-5.7.8 Username and Password not accepted....
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is it possible to run a report requesting time to "done" and time to "respond" without setting a SLA in the project? Thank you in advance
- Question
- cloud
- jira-service-management
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Hi there, Could you please advise how many time it will be needed for update of all SLAs, if I remove the field "priority" from my project and add fields "severity"/"urgency" with ne setting...
- Question
- cloud
- jira-service-management
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How to get header response with scriptrunner groovy after executing REST API POST request with scriptrunner? I have a usecase; if an issue transitioned to closed status, Jira will send rest ...
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I need to create new ticket on Automation rules, but when I get the custom field from Json file formatted as: "Department": [ {"id" : "11", "division_id": "1", "department_name": "Talent"}, {"id" ...
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When We try to configure AWS SNS outgoing integration we can not restrict on this AWS Region because it's not appear in drop down list. This is not an AWS restriction so I suppose it's an opsgenie r...
- Question
- opsgenie
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Hi everyone, I have very strange issue: the list in "Compoment" is different depending on the customer. For example let's say there are one customer xxx@gmail.com which is showing a list of select...
- Question
- cloud
- jira-service-management
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Hello, I would like to ask, in addition to the two methods of payment for a particular plan, whether there is a way to pay by bank transfer to the account specified by you and whether an invoice for...
- Question
- billing
- cloud
- jira-service-management
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HI, CAn anyone help me to change filter in insight Connected Jira issues Filter: Unresolved
- Question
- cloud
- insight
- jira-service-management
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Hello, i'm pretty new to ITIL and Jira Service Management, tried to follow this article about setting up approvers Designate your approvers | Jira Service Management Cloud | Atlassian Support, h...
- Question
- cloud
- jira-service-management
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