Jira Service Management

I am new to Jira.  I have a service desk instance, that needs to feed to a kanban board.  (https://uprightly.atlassian.net)  How do I connect these two?

• Question
• cloud
• jira-service-management

Is your company using shared Slack Connect channels to provide customer support?     For most SaaS companies, the number-one driver of long-term growth isn’t acquiring new customers....

• Article
• halp

Hello,  We're trying to integrate our JSM for ticket creations/updates etc: in a bi-directional method for ticket communication on both Quest Sys, Jira service Management Cloud.    ...

• Question
• cloud
• integration
• jemh
• jira-service-management

Hi, My company is currently on JIRA server v8.4.1 and JIRA Service Desk Application v4.4.1. We may be moving back to the cloud at a later date. Right now we use service desk for all our ...

• Question
• jira-server
• jira-service-desk
• jira-service-desk-server
• jira-service-management-server

Hi Community,   we would like to change our current custom field which shows the date of the last public comment to the customer. We upgraded our JIRA instance, with this the comment r...

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

For our clients we let them transitions items to certain statuses, however, it makes it messy for our team and they saying it makes it complicated. Is it possible to hide the "transition" labels insi...

• Question
• cloud
• jira-service-management

Hi, We are not able to see move option under more actions in jira for parent ticket. It was available earlier but now somehow it disappeared. However, it is seen under more actions for subtask iss...

• Question
• cloud
• jira-service-management

  Hi All, We are trying to implement the the Customer Portal for the internal Users (within our organization). On our Jira Instance, every internal user has a jira-software license as well as ...

• Question
• jira-service-management
• jira-service-management-server
• server

What methods are you using to add memorized answers to issues? Like a quick parts in outlook or something similar? I don't want to add automation that answers to customer as it might not be the on...

• Question
• cloud
• jira-service-management

Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.16 ...

• Article
• data-center
• jira-service-management
• jira-service-management-server
• server

Hi, i'm currently trying to write a script which determines the security level of a given Request upon creation based on the settings of an insight field. Now i'm running into the issue that when u...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

Here is the screen I see when I login as a user... I don't see anywhere to add an attachment The Attachment field seems to be enabled on the project side:

• Question
• jira-service-desk-cloud
• jira-service-management

I would like to customize notifications for certain project so that name and last name of the agent making the action is not shown in the "FROM" email address sent out to the Customer. We want to ha...

• Question
• cloud
• jira-service-management

Hi, Is it possible to change the 'Request Created' Notification message depending on the time that the request is created? We have a different process depending on if the issue is logged during bus...

• Question
• cloud
• jira-service-management

When I put a ticket on 'triage' how do I make this so the SLA's are stopped?

• Question
• cloud
• jira-service-management

1. Как можно создать Базу знаний в системе, не подключаясь к другим приложениям? Если ли возможность разместить Базу зyаний в самой JIRA 2. Можно ли разместить инструкцию, как пользоваться Jira в ви...

• Question
• jira-service-management
• jira-service-management-server
• server

If attachments added via agent portal contained letter Ё in file name customer can't download attachment via customer portal. But if the same attachment add via client portal there is no problem win...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear Community, I get stuck creating an Opsgenie account, I cannot fulfil the claim your site option, is always grey out the option Agree doesn't matter what I type in.    

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• opsgenie

Hello, I would like to know if there is any way I can keep track of search keywords entered by the user on our customer portal built with Jira Service Management. I would like to see a list of suc...

• Question
• cloud
• jira-service-management

Hello Atlassian Community, Please assist me here, I am working on knowledge base configurations but I am not able to see the options where I can create KB categories as image 1 indicates. I am link...

• Question
• cloud
• jira-service-management

In jira service management tool, after three users, can we include 1 more user with only view access to the tickets from the customers perspective   UNDER FREE PLAN

• Question
• cloud
• jira-service-management

Wanting to give users access to particular permissions, how do I do this? I have 4 projects and only want certain people, in this case managers, to access certain projects, I've enabled them so they ...

• Question
• cloud
• jira-service-management

Hi, We've been using Google for authentication and syncing for our Jira Service Desk customers for a while now and it has been working well. Getting this working is one of the reason we stuck with A...

• Question
• cloud
• jira-service-management

When users are Signing up to use our Jira Service Management .  The link button that is provided in the notification to "finish signing up" take use to a page with error message broken link.&nbs...

• Question
• cloud
• jira-service-management

Hola! quiero que a todos los integrantes de un grupo nos llegue por mail un recordatorio de las tareas pendientes. se que es en "automatizar" pero no me cumplen con las condiciones ni con el texto de...

• Question
• cloud
• jira-service-management