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Jira Service Management
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Hi, I want to deactivate comments on closed issues. I know that I need to add a property to the status and I've tried a couple of different properties but they aren't working. These are the p...
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Hi All, Started a new Jira Service Management project. Experimented with some workflows, but they broke my board. Now it just pops us and says my project is not configured for this, but when I clic...
729 views 5 0 Deleted user May 31, 2021 -
I only want to see one issue type on my timeline! In my project, I have one issue type to represent assets, and one to represent bookings. How can I get it so that the ones I made for assets are invi...
397 views 2 0 Deleted user May 31, 2021 -
Hey everyone! I'm trying to figure out how to create object references in a many-to-many type relationship. For instance I am using insight for our application inventory -- an application may (and pr...
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Hii I am trying to copy the value of my object attribute (status) to my custom field with smart value and not with insight postfunction. But in smart value for insight attribute just for key a...
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Would like create a work-on-hand burn down report that that tracks total number of open and closed tickets each week, with a forecast for upcoming weeks. When I try to create a report, and a...
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Hello Experts, I am new to Atlassian products (currently using Trial version) and trying to create a JIRA organization using REST API (in Python) as defined in the below document in step 2). 1) A...
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Hi! We have migrated our ticketing system onto Service Desk (JSM), and it is taking a bit of getting used to with the permission setup. Currently when a card is created, the reporter and any of the...
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Hi Team, How can i get a list of all active external Jira service desk customers from JIRA Service desk.
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Have Atlassian wired up any automation between a Jira and Jira Service Management project to allow customer ticket flow from JSM based on agreed criteria or a manual trigger to development team Jira ...
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Hi Is there are any way to implement the following case. HR manager creates a request with Summary information (name, date, phone etc.) on portal. HR manager doesn't see any additional fields. ...
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Hi New to this, I am struggling with the following problem. We're using a dedicated slack channel to give our customers fast access to status updates and additional requests to issues t...
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Hi guys, I think this is a hard one, but I will try my luck here. I have 2 database picker fields (Scriptrunner), is there a way to auto-complete a value from the database, based on a selection sti...
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I have a problem with an existing customer. It began that the user could not login to the portal after creating the customer in the Service Management Project. Reseting password didn't work, nothing ...
554 views 3 0 Deleted user May 31, 2021 -
Hi, We have our Team and Schedule set up in Opsgenie, and the schedule reflects in the On-Call section in Jira Service Management. We have 3 On-Call shifts per day and a group of people working wit...
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Hi, Problem: I have created a custom field (individual selection) and set the selectable field there as standard. Now every ticket is provided with this field when it is created. I have issued ...
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I want to get a count of issues created by each organization. Is there a way to do it in Jira? Eg., I have A, B, C, D organizations that raise issues every day. How can I get a count like this? A- ...
1,271 views 5 0 Deleted user May 30, 2021 -
Hi, For some reason my customers are unable to see the description of their issues in the customer portal, I have checked to ensure the field is set as visible, which it is, but they still a...
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Hi, Trying to integrate new insight under service desk. I want to list all the assets under one field as was used to do with the previous app. However, it is not showing all, but a few. Was follow...
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Using automation for jira, I am only wanting to trigger the automation rule if the comment is primary action. I read this article, and solution is not correct, as the solution only ref...
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Customer and Agent Log in Screen does not take the customized screen . Whenever we are creating a new Log in for Customer for the Specified Project , it is not taking the customised co...
381 views 1 0 Deleted user May 30, 2021 -
How can I got the following functionalities in Jira service management or other add-ons Eg: Incidents/tasks must not be assigned to the resource when he/she is on leave. Linkage to HRMS or A...
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HI , Please can someone help me as how i can create an recurring jira card in my ITSM board. for example Daily triaging. his is a daily activity .. is there a way ?
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Hi All! So obviously we're sifting through a lot of tickets everyday / giving updates & comments on tickets. There's days where I don't remember what I last updated/commented and I would like to ...
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Hi Guys! What value should be used when filling out service tier attribute on a service object creation via automation? Thanks, Robert
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