Community resources
Community resources
Community resources
Jira Service Management
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We are using google chat and want to use it for notifications from opsgenie. the webhook format is not directly understood by google chat. is a integration on your roadmap?
- Question
- chat
- cloud
- notification
- opsgenie
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Hi - I've set up Confluence for my company, hoping to convince them to adopt it. For now, I'm using the free plan and my aim is to roll this out to the entire organisation. When I trie...
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Have Zabbix v5.0 w/ OEC v1.1.4 ... the config.json only allows for a single api_Key, yet we need Zabbix to notify multiple different application teams. I know that we can specify a respon...
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Some customers will never use the portal and will only email. I notice that when the agent replies to customer, no previous communication in kept. There is no context to the reply. How is the custom...
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I am already part of an organization, but it says I need to 'add' or 'claim' one when I try to add new users or do anything. i don't understand what the issue is.
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Dear Team, Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the requ...
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Hi, Is it possible to automatically add some as participant on issue if you @mention them in comment ? At the moment when I @mention someone in the comment they dont g...
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Hi, I have Project Admin to the Service Project and Site Admin to Atlasssian. I am trying to follow these steps and cannot find the: Customize the columns in your custo...
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Hi everyone, I have returned with another niche automation/request. Scenario; A. Our monitoring utility (Icinga) creates a card whenever an issue is detected. In this card is stored details of the...
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I read on the knowledge base that you can restrict in customer permissions for customers only added to that project but the option does not exist in the UI. How can I have customers only seeing thei...
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Hello community, We successfully integrated OpsGenie and VMware VCSA. We have several alert definitions on vCenter like CPU usage, memory usage etc. Memory alerts comin...
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the admins for JIRA and JIRA service management are different and i want to keep only 3 agents in JIRA service management which are different from the admins in JIRA these 3 are completely dif...
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Dear All, We are trying to integrate ospgenie cloud version with PRTG on premise 13, we are not getting any error but when sensor is down in PRTG its not creating alerts in ospgenie, Any he...
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HI. When our customer register bugs I will be responsible for all of them. I would like to have this field blank and that I can descide who should have the ticket.
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I have created a new issue type as " emailed request internal ", to distinguish my tickets raised by internal emails or any external email like Gmail. But the workflow for my new issue type is...
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We have five operational teams, each in a different state and in different time zones. I’m trying to set up Opsgenie so that notifications for P3, P4 and P5 messages aren’t created during night hour...
- Question
- opsgenie
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May I know whether PDF format is disabled or enabled in resource module of Bigpicture. Because I don't find it big template.
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Wanted a free plugin or automation or built in jira feature so that the Asset has to pickup the information within the linked ticket once we link unit.
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Hello, Is it possible to create a field so that I can use for automation but hide it completely from the agent view and customer view? This is for a next-gen project. Thank...
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Let's say you have a web application that your customers log in to with their e-mail address or username. Let's say, for example, this applications uses LDAP for authentication. How do you get your c...
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I would like to know if it's possible to add a field in the customer view, only enable to select for the agent, in the view of the customer must be Readonly (the customer can't change it, just ...
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I've had marginal success in setting up "templated" Jira issues in my Service Management project using custom HTML links, however cannot get certain fields to populate (such as user picker fields and...
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Hello Community, I am Makarand and I am one of the product managers from Jira Service Management. I am working on the consolidation of Automation for Jira and Legacy automation and was keen to unde...
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I have a Service Management project Email support turned off because I don't want the customers to raise requests by email, but I would like them once the request is created to be able to update issu...
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Hi! I'm trying to automate my project so that when we receive an email request from address X then the analyst responsible for that customer will answer him/her. I want to automate...
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| User | Count |
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| 24 | |
| 12 | |
| 10 | |
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| 4 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |